GASTON MONTES

Professional Summary

●**rs of Desktop/Network Support experience. System Administrator

●Strong technical background with proficiency and skill across multiple platforms.

●Reputation for providing desktop, network and helpdesk support at a highly efficient and effective level.

●Supported Global Office 365 migration projects for CB Richard Ellis and Tetra Pak; troubleshooting issues during and after migration; supported Desktop Application and Online Version.

●Excels in onsite desktop support and remote assistance.

●Multilingual: Fluent in English, Portuguese, and Spanish.

●Holds a Bachelor’s Degree in Computer Science and multiple certifications (Comp TIA N+, Comp TIA A+, DCSE, MCDST, MCSE).

●Clearance available

Professional Experience

Northern 03/21 – 08/23

System Admin/Desktop Support

Managed Endpoint devices Admin Center M365

VMware Virtualization

Azure AD

Office 365, Exchange, Active Directory to migrate users to O365.

GPo’s

Email Migratons

Active Directory

Microsoft Teams Console

Printers Setup and Laptop Configurations

New users onboarding

MFA setup

Manage Microsoft and Adobe Licenses

AV Technician

PXE Imaging and break fix Laptops, Laptops, Servers and Routers

ERP Administrator

MAC Support

Veritiv 10/12/2019 - 8/17/20

System Admin/Desktop Support

Part of O365 Global Migration Team FSS

●Utilized skills with Office 2016 / Office 365, Exchange, Active Directory to migrate users to O365.

●Utilized Altiris to push software and assisted with any Skype and One Drive issues arising during the migration.

●Also, provided post migration support.

●Provided technical support LATAM end users in Spanish/Portuguese/English.

●Supported Office 365 migration project for globally; troubleshooting issues during and after migration; support Application and Online Version.

●Jabber, Microsoft Teams Support.

●Cisco Phones Support

●Back up and Restore Data

●Cisco VPN Support and MFA

●Citrix

●Zen App and Zen Desktop

Microsoft Office 365 Implementation 01/14/19 – 5/31/19

Part of O365 Global Migration Team FTE

●Utilized skills with Office 2016 / Office 365, Exchange, Active Directory to migrate users to O365.

●Utilized Altiris to push software and assisted with any Skype and One Drive issues arising during the migration.

●Also, provided post migration support.

●Provided technical support LATAM end users in Spanish/Portuguese/English.

●Supported Office 365 migration project for globally; troubleshooting issues during and after migration; support Application and Online Version.

Dallas Texas CBRE (October 2018 -01/2019.

Desktop Support/Office365 Migration/MFA Microsoft/Azure Support/Intune/Okta Verified App/AirWatch

●Part of O365 Global Migration Team.

●Utilized skills with Office 2016 / Office 365, Exchange, Active Directory to migrate users to O365.

●Utilized Altiris to push software and assisted with any Skype and One Drive issues arising during the migration.

●Also, provided post migration support.

●Provided technical support LATAM end users in Spanish/Portuguese/English.

●Supported Office 365 migration project for globally; troubleshooting issues during and after migration; support Application and Online Version.

●WebEx Online Support.

●Cisco Phones on Call Manager configuration.

●Experience working with Network, Security Cameras and Cisco Phones, Blackberry.

●Troubleshoot applications as OS for iPhones, iPads, and Mac.

●Supports Windows Server 2008 R2, Exchange 2010, XP, 7, Office 2010, Office 365.

●Troubleshoot Citrix client Management Console and XenApp.

●Support and troubleshoot network issues and connectivity.

●There are more than 4000 users that I support on a team of 40 globally.

●Provided face to face desk side support for Administrative staff, Executives and VIP customers

●Supported McAfee Antivirus.

●Used SCCM to push Software and imaged Laptops and Desktops.

●Cisco Phones, Jabber.

●SAP Support, pe1 me1 and other SAP accounts.

Tetra Pak, Denton Texas (March 2016 – April 2017)

Global Service Desk Analyst

●Provided technical support to local Tetra Pak and LATAM Tetra Pak end users in Spanish/Portuguese/English.

●Supported Office 365 migration project for Tetra Pak globally; troubleshooting issues during and after migration; support Application and Online Version.

●WebEx Online Support.

●Cisco Phones on Call Manager configuration.

●Experience working with Network, Security Cameras and Cisco Phones, Blackberry.

●Troubleshoot applications as OS for iPhones, iPads, and Mac.

●Supports Windows Server 2008 R2, Exchange 2010, XP, 7, Office 2010, Office 365.

●Troubleshoot Citrix client Management Console and XenApp.

●Support and troubleshoot network issues and connectivity.

●There are more than 4000 users that I support on a team of 40 globally.

●Provided face to face desk side support for Administrative staff, Executives and VIP customers

●Supported McAfee Antivirus.

●Used SCCM to push Software and imaged Laptops and Desktops.

●Cisco Phones, Jabber.

●SAP Support, pe1 me1 and other SAP accounts.

CGI (Bombardier), Love Field Airport, Dallas, TX (July 2015 – March 2016)

Desktop Support/ End users Support

●Supported Windows Server 2008 R2, Exchange 2010, XP, 7, Office 2010, Office 365.

●Supported Citrix client Management Console and XenApp.

●Supported Zebra Printers and Symantec Products.

●Worked with Active Directory Support.

●Continued to support and troubleshoot network issues and connectivity.

●Network, Security Cameras, Cisco Phones, and Blackberry.

●Supported iPhones and iPads.

●There were more than 400 users supported on a team of 3.

●Provided face to face desk side support for Administrative staff, Executives and VIP customers.

●Daily work with Xerox printers.

●Supported Dell Financial Services Bedford TX, installed server room all desktops.

●Supported Training Center at BCTC.

●Used SCCM to push Software and imaged Laptops and Desktops.

●Cisco Phones, Jabber.

●Flight Simulator software Troubleshooting and installation with multiple screens.

Amtrust North America (May 2013 – December 2014)

System Admin/Desktop Support Engineer

●Worked with Network, Security Cameras and Cisco Phones, Avaya phones, Blackberry.

●Supported iPhones and iPads.

●Supported Windows Server 2008 R2, Exchange 2010, XP, 7, Office 2007 and 2010, Outlook.

●Supported Citrix client Management Console and XenApp.

●Supported Zebra Printers, Symantec Products, BES Server and Active Directory.

●Troubleshot and supported network issues and connectivity.

●Supported more than 500 users on a team of 2.

●Provided face to face desk side support for Administrative staff, Executives and VIP customers.

●Supported the South America users including Brazil.

●Experience using Backup Exec from Symantec.

●Performed Daily backups and stored data.

Lufthansa Systems (July 2012 – March 2013)

System Admin, and Desktop Support Engineer

●Troubleshot and supported network issues and connectivity.

●Supported more than 2000 users on a team of 4.

●Provided face to face desk side support for Administrative staff, Executives and VIP customers.

●Supported windows XP, 7 desktops using Ghost and VPN.

●Responsible for Supporting and Troubleshooting Desktops and Laptops.

●Worked with Network, Security Cameras and Cisco Phones, Avaya phones, Blackberry.

●Troubleshot and supported iPhones, iPads, and Mac.

●Supported Windows Server 2008 R2, Exchange 2010, XP, 7, Office 2007 and 2010, Outlook.

●Supported Citrix client Management Console and XenApp.

●Supported Zebra Printers, Symantec Products, BES Server, Active Directory.

Match.com (May 2012 – May 2012)

System Administrator

●Troubleshot and supported network issues and connectivity.

●Supported more than 500 users on a team of 3.

●Provided face to face desk side support for Administrative staff, Executives and VIP customers.

●Supported Windows XP/7 and Server 2008R2.

●Desktops used Ghost and VPN.

●Responsible for Supporting and Troubleshooting Desktops and Laptops.

●Created Users and Terms on Exchange 2010.

●Created and Term Users on Avaya PBX.

●Active Directory.

ABSG-Lash (August 2011 – December 2011)

Support Engineer

●Troubleshot and support network issues and connectivity.

●Supported more than 3000 users on a team of 7.

●Provided face to face desk side support for Administrative staff, Executives and VIP customers.

●Supported Windows XP and windows 7 desktops using Ghost and VPN.

●Responsible for Supporting and Troubleshooting Desktops and Laptops.

●Worked with Network, Security Cameras and Phones NEC, Blackberry.

●Supported iPhones and iPads.

●Supported Windows Server 2003, 2008/R2, Office 2007 and 2010, Outlook.

●Supported Patient plus and Management Console.

●Use ITSM ticketing system.

●Microsoft Office Live meeting.

●Office Communicator.

●Right fax utility.

●MacAfee Antivirus.

Crossmark (July 2010 – July 2011)

Senior End Users Technician

●Troubleshot and supported network issues and connectivity.

●Supported more than 3000 users on a team of 7.

●Provided face to face desk side support for Administrative staff, Executives and VIP customers.

●Supported Windows 2000 and windows XP desktops using Ghost and VPN.

●Responsible for Supporting and Troubleshooting Desktops and Laptops.

●Worked with Network, Security Cameras and Phones NEC, Blackberry.

●HP and Toshiba printers.

●Supported Windows Server 2003, XP 7, Office 2007 and 2007, Outlook.

●Pacs, AMI Fax and Printer Support.

●Cisco Routers and switches.

●NEC Electra Phone Systems.

●Troubleshot iPhones IPADS.

●Set up video conferences with Vydio and Lifesize.

●Supported Citrix Metaframe as well as Sun Servers.

Bravo Tech (March 2010 – April 2010)

IT Supervisor

●Supporting and Troubleshooting, Desktops, Laptops.

●Network, Security Cameras and Phones NEC, Blackberry.

●HP and Toshiba printers.

●Windows Server 2003, XP, 7, Office 2007 and 2007, Outlook.

●Pacs, AMI Fax, and Printer Support.

●Cisco Routers and switches.

●NEC Electra Phone Systems.

Parkland Hospital, Dallas, TX (July 2007 – February 2010)

Technical Support Technician

●Troubleshot and supported network issues and connectivity.

●Supported more than 8000 end users.

●End user support consisted of Nurses, Administrative staff, Doctors and Executives.

●Troubleshot issues with Sun Servers.

●Supported a Citrix environment.

●Supported Windows 2000 and Windows XP desktops using Ghost and VPN.

●Team Lead responsible for building and deploying PC’s.

●Knowledge of Back-up and Recovery.

●Supported Novell GroupWise.

●Zebra Printers setup.

●Performed Data Migrations as well as printer and scanner installs.

●Utilized ITSM as ticketing software.

Banco Republica, Uruguay (1999 – 2007)

Desktop and Help desk

●Responsible for Supporting and Troubleshooting Desktops and Laptops.

●Troubleshot and supported network issues and connectivity.

●Supported Novell GroupWise.

●Supported Office 97/2003, Windows 95/98/NT/2000/XP support, Lotus.

Technical Summary

Desktop Support, Help-Desk support, Network Troubleshooting, Microsoft Office 2003 and 2007- 2010, Active Directory, Windows, XP,,7, Windows 2003 server, and 2008R2, Dameware, Backup Exec, Exchange Server 2008, ITSM, Management console, Credant Guard, Omnicell, NEC Phones, PACS Systems, TCP/IP, WAN/LAN, Cisco, Dell Laptops and Desktop, Avaya Phone PBX Connectwise, Kas

Education/Certifications

Major in Computers Science - Bachelors

Comp TIA N+ Certified Professional

Comp TIA A+ Certified Professional

DCSE Dell Certified Systems Expert

MCDST

MCSE

214-***-****

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