Jimmy Quirola Page */of/*

JIMMY J QUIROLA

Orlando, Florida 32825

Mobile: 407-***-**** E-mail: ad26gv@r.postjobfree.com LinkedIn: linkedin.com/in/jimmy-quirola-14ab907/ SUMMARY

Dynamic and results-driven professional with a proven track record in the hospitality industry. Offering a unique blend of leadership and expertise in restaurant management, customer service, and employee training. Demonstrated ability to monitor customer preferences and implement strategies to enhance service quality and customer satisfaction. Fluent in Spanish and English, with a Bachelor's degree in Multimedia. Committed to driving operational excellence and achieving business objectives in fast-paced environments. EXPERIENCE

Company: OTG Management 2015 - 2022

Location: Orlando International Airport-Orlando, FL Job Title: Director of Operations

• Set the vision and goals for the terminal, inspiring all team members to achieve these objectives.

• Implemented strategies that drove budgetary goals and initiated operational changes, leading to improved business results.

• Ensured all team members had the necessary information, tools, and resources to deliver an exceptional guest experience.

• Served as a primary point of contact for the traveling public, resolving issues as needed.

• Cultivated and strengthened relationships with Airport Leadership, including airlines, management companies, and regulatory agencies.

• Accountable for driving business results in support of operational goals.

• Oversaw professional development and performance management of all salaried team members.

• Maintained a safe workplace by adhering to all safety policies and regulations.

• Continuously improved the team member experience by promoting OTG culture and values.

• Developed personal skills and knowledge to take full responsibility for an airport terminal. Company: OTG Management 2008 - 2015

Location: Multiple (NY,DC,HOU,PHL,FL)

Job Title: General Manager / Team Lead

• Experienced field operations and New Restaurant opening Manager/Coordinator in a variety of concepts.

• Promoted a culture of pride, cooperation, and success within the unit.

• Managed the ordering process and overall unit budgets, ensuring cost-effectiveness and efficiency.

• Accountable for weekly cost and sales projections.

• Ensured efficient staffing and adherence to labor budgets.

• Provided leadership to managers and crewmembers, establishing high standards for food quality and customer service.

• Administered and followed up on management and crewmember training.

• Directed the team towards achieving the unit's financial goals, maintaining a positive work environment.

• Maintained a safe workplace by adhering to all company safety policies.

• Led the recruitment of Front of the House staff, ensuring a strong and capable team.

• Proficient in P&L budgeting and forecasting, driving financial success for the unit. Jimmy Quirola Page 2/of/2

Company: OTG Management 2006 - 2008

Location: JFK Airport Terminal 5 Queens, NY

Job Title: Restaurant Manager

• Promoted a culture of pride, cooperation, and success within the unit and among all crewmembers.

• Provided leadership to crewmembers and newly hired crewmembers, ensuring high standards of service.

• Directed assistant managers and crewmembers to achieve company standards.

• Established and maintained the highest standards for food & beverage quality and customer service.

• Accountable for crewmembers and newly hired crewmembers to achieve established goals and training paths.

• Oversaw the successful onboarding of new hourly crew members, providing necessary tools and support.

• Administered and validated the training process for all newly hired crewmembers.

• Directed the team towards achieving the unit's service and financial goals, maintaining a positive work environment.

• Maintained a safe workplace by adhering to all company safety policies and regulations.

• Responsible for corrective actions for Coyle and NSF audits.

• Proficient in P&L budgeting, forecasting, and analysis, driving financial success for the unit. EDUCATION & ADDITIONAL SKILLS

International Academy of Design and Technology 2004 - 2007 Bachelor of Arts (B.A.) Multimedia

Languages: English and Spanish

CERTIFICATIONS

2022 Serv Safe Serv-Safe Manager

2023 360 Training Alcohol Safety

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