Customer Service Data Entry

Lurenda Blackwell

Baltimore, MD *****

ad26go@r.postjobfree.com

+1-240-***-****

Administrative support experience, Proficient with MS Word, Excel, Outlook and Data Entry Processing. Typing ability 65 wpm, Excellent internet research skills and customer service know how. Can present clearance upon request. Have also worked in retail management for over 15+ years a great assest to any company for customer service skills. Authorized to work in the US for any employer

Work Experience

Store Manager

Royal Farms - Baltimore, MD

December 2022 to Present

· Manage, lead and mentor Staff

· Ensure service is maintained at the utmost of quality levels

· Develop risk management and mitigation strategies

· Represent The ONE Group in investigating, answering, and settling grievances in absence of General Manager

· Maintain all corporate mandates

· Update and track daily reports

· Staffing and Team Development

· Interview, screen, and recruit job applicants

· Coach, mentor, and train staff

· Responsible for Team performance – morale, productivity, energy

· Manage regular review of performance for staff

· Keep General Manager informed of sales and key issues Project Manager

Walmart - Virginia

May 2022 to November 2023

· Leads and develops teams effectively by teaching, training, and actively listening to associates

· Touring stores and providing feedback

· Communicating and collaborating with all levels of associates regarding store operations

· Utilizing technology, business initiatives; merchandising, and company direction introducing and leading company change efforts;

· Providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Assistant Manager

Michaels art and craft - Virginia

March 2017 to November 2022

· Presenting excellent customer service skill for others to follow

· Preparing weekly schedule for the team

· Solving customer concerns and or complaints

· Maintaining truck process, and team productivity

· Maintaining sells floor making sure overstock and product is being put out correctly Delivery Driver/Package Handler

FEDEX - District Heights, MD

August 2021 to March 2022

· Deliving packages to customers

· Maintaining a professional apperance

· Being able to left 40 pounds or more

· Warehouse worker

· Sort and Distribute packages

· Work assembly line and shoots

· Process damaged packages

Assistant Manager

Ross Department Stores - Prince George's County, MD May 2011 to November 2016

· Making weekly scheduling

· Maintaining store budget

· Overseeing receiving area

· Resolving customer complaints

· Maintaining sells floor

· Presenting greet customer service skills for others to follow Administrative Office Manager

GSA Federal Government - Washington, DC

January 2007 to December 2010

· Provided assistance with phones

· Routed incoming mail

· Provided administrative support to staff

· Greeted and escorted clients for meetings

· Updated directors weekly schedule

· Prepared and attended offsite meetings

Education

Certification in Computer Office Skills

CET-Alexandria - Washington, DC

February 2000 to June 2001

Skills

• Retail Management

• Risk Management

• Payroll

• Store Management Experience

• Profit & Loss

• Assistant Manager Experience

• Merchandising

• Office Management

• Planograms

• Cash Handling

• Loss Prevention

Languages

• Spanish - Intermediate

Certifications and Licenses

OSHA 30

May 2022 to Present

Certified Professional Food Manager

February 2022 to Present

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