Customer Service Representative
Resume:
Gernique Crump
**** **** *** ****** *****, MD ***48
ad26gb@r.postjobfree.com
Work Experience
Classic Concierge Inc
Nov 2020-Jan 2021
Arlington VA
As a Concierge my duties are:
● Greeting guests/customers.
● Manage guest/customer complaints.
● Taking messages.
● Managing mail, luggage and deliveries.
● Perform basic administrative/secretarial/reception duties.
● Running errands to assist guests.
Chimes
May 2020- July 2021
Department of Commerce Building
Constitution Ave. Washington DC
Custodian
As a Custodian my duties are:
● Keeps building and property in clean and orderly condition.
● Performs routine maintenance activities.
● Performs heavy cleaning duties.
● Sweeps, mops, scrubs, or vacuums floors.
● Gathers and empties trash.
● Scrubs, sanitizes, and supplies restroom facilities.
● Dusts furniture, walls, and equipment.
DD’s Discount August 2019- August 2020
Silver Hill Rd, District Heights, MD 20747
Customer Service Representative/Cashier
As a Customer Service Representative/ Cashier my duties are:
● Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
● Operating cash registers, managing financial transactions, and balancing drawers.
● Achieving established goals.
● Directing customers to merchandise within the store.
● Increasing in store sales.
● Superior product knowledge.
● Maintaining an orderly appearance throughout the sales floor.
● Introducing promotions and opportunities to customers.
● Cross-selling products to increase purchase amounts. SKC Early Education Center October 2016-December 2019 5664 Silver Hill Rd District Heights MD 20747
Assistant Teacher/Substitute Teacher
As an Assistant Teacher and Substitute Teacher my duties are: Assistant Teacher:
● Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups.
● Enforce school and class rules to help teach students proper behavior.
● Help teachers with recordkeeping, such as tracking attendance and calculating grades.
● Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers.
● Help supervise students in class, between classes, during lunch and recess, and on field trips.
● Maintain Sanitation of the classrooms and eating area. Substitute Teacher:
● Implement an objective driven lesson plan as outlined by the regular teacher.
● Follow daily routine for students as outlined by the regular teacher.
● Being fully capable of assuming responsibility for overseeing student behavior.
● Understand the importance of communicating with absent teacher for important follow up information.
Benjamin Tasker Middle School-PGCPS February 2014-October2016 4901 Collington Rd, Bowie, MD 20710
Dedicated Aide
As a Dedicated Aide my duties are:
● Implement prescribed behavioral strategies and positive behavior support.
● Maintain safety of students and act as a positive role model.
● De-escalate students and use counseling skills.
● Collaborate with Lead Teacher and planning for: classroom environment, natural environment teaching, instruction, discrete trial instruction, behavior management strategies, and reinforcement systems.
● Regularly collect data to track students’ progress.
● Follow Functional Communication Protocols and Behavior Protocols to respond to students' behavior appropriately and successfully.
● Collaborate with the Lead Teacher, special education service providers (speech, PT,OT), ELL teacher and other Assistant Teachers to address student needs in the classroom.
● Support the creation of a classroom culture and environment that develops and nurtures the emotional, cognitive and social abilities of the students.
● Contribute productively to the school as a whole.
● Attend and participate in school events outside of regular school hours.
● Other duties as assigned.
Jesus Arms Quality Childcare Center- Jesus House Church May 2013-May 2014 919/921 Philadelphia Ave, Silver Spring, MD 20910
Daycare Aide
As a Daycare Aide my duties were:
● Provide childcare Monday-Friday (sometimes Saturday) (up to 61 hours a week);
● Provide and prepare quality early childhood group/individual activities for young children (primarily 2-7 years old);
● Provide activities for social development, life skills, and academics for parents and children together in collaboration with the early childhood education team;
● Communicate with the parents regarding observations of their children;
● Responsible for the health and well-being of the children in the preschool setting by providing a safe, healthy and positive environment for all children in care;
● Maintain records of attendance and activities via Microsoft and Excel;
● Maintain sanitation in the daycare center;
● Change diapers;
● Provide and prepare breakfast, lunch, and snack for the children. Internship with Edgewood Management October
2012-January 2013
Leasing Consultant Assistant
As a Leasing Consultant Assistant my duties were:
● Complete lease form/agreement and collects rental deposit;
● Responsible for insuring the “model” apartments and target apartments are ready for show;
● Responsible for maintaining work areas and office is clean and orderly manner; need to have an awareness of the “curb appeal” of the property;
● Fully informed to provide current rental rates, sizes, locations and all amenities of property;
● Responsible for proper maintenance of all resident and property files;
● Efficient and timely processing of all required administrative forms, reports and related information;
● Responsible for reporting unusual or extraordinary incidents regarding the property or residents;
● Courteous, efficient handling of resident requests and complaints;
● Responsible for maintaining a professional appearance and attitude at all times;
● Responsible for assisting Assistant Manager in collection of delinquent rents. Internship at Giant Whole Foods Pharmacy January-March 2011 7546 Annapolis Rd, Lanham, MD 20784
Pharmacy Technician
As a Pharmacy Technician my duties were:
● Maintain Patient Profiles
● Verify Prescription
● Repackaging and Compounding
● Prescription Processing
Education
Ashford University 2019-
● Early Education
Fortis College Graduate 2011-2012
4351 Garden City Dr., Hyattsville, MD 20785 Certificate - Pharmacy Technician
● Time Management
● Maintain Patient Profiles
● Verify Prescription
● Read Patient's Chart
● Repackaging and Compounding
● Prescription Processing
● Aseptic Technique
● Microsoft Word / Excel Training
Laurel High School Graduate 2011
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