Aaron E. Boutsomsi

***** **** **. **, **** Rapids, MN 55448 612-***-**** ● ad26g2@r.postjobfree.com

PROFESSIONAL PROFILE

20+ years providing excellent Face-To-face Customer Service, cash handling, administrative and Management duties. Passionate individual experienced in supporting Person Centered planning and coaching with individuals from diverse backgrounds by helping develop goals, determine needs, providing training, and locating resources for individual empowerment, stability, and success.

QUALIFICATIONS

Excellent verbal and written communicator, providing relatable, real-world solutions.

Effective trouble shooter of needs and visionary provider of solutions.

Superior Customer Service skills through prompt, courteous engagement excellence.

Bi-Lingual: fluent in English and Laotian languages

Effective leader with a strong attention to detail and track record of maximizing operational efficiency.

Strong team player with the urgency to provide quality customer service, care, solutions, and support.

Understanding and experienced working with LGBTQ+, BIPOC, and Disability communities.

EMPLOYMENT HISTORY

Rideshare Driver, Uber, COON RAPIDS/Minneapolis, MN 2/2020 – Present

Diamond, 5 Star rated Rideshare driver, including Airport pick up and drop off transport permit.

Beauty School Director, Alaska Nail & Skin Academy, Anchorage, AK 10/2007 – 3/2021

Referred At-risk, under served, Alaska Native students to appropriate agencies for economic resources.

Manage and develop career plans for students for job placements or small business ownership.

Overnight Patient Caregiver, Boutsomsi Care, LLC, Anchorage, AK 3/2016 – 5/2018

Provided direct care services to minimize barriers, supported independent living of BIPOC Alaskans.

Prepared and served individualized meal plans, shower set-up, assisted with activities of daily living.

Salon Manager, Celebrity Nails & Spa/ Nails Couture, Anchorage, AK 11/2004 – 5/2015

Provided quality customer service to retain loyal customers and expand to additional clientele.

Managed Service schedules, daily cash flow, reconciled cash and credit card sales tickets and reports.

Trained and supervised a staff of 40+, processed payroll, Oversaw marketing, and daily sales goals.

Patient Registration Clerk, Florida Hospital Centra Care, Orlando, FL 3/2002 – 4/2004

Provided front desk customer service and patient registration in a fast-paced urgent care setting.

Collected and verified identification, insurance, and licensure documents.

Enter and verify CPT Coding and documents for claims processing and billing.

Assist in Secondary and Tertiary claims processing.

Leasing Consultant/Asst Property Manager, First Ward Place, Charlotte, NC 10/1998 – 2/2002

Greet guests timely, friendly, and, professionally, provided tours with selling highlights of units.

Managed Section 8, and Mixed Income HUD Housing, Deposits and rent payment reconciliation.

Processed rental applications, Write-up Resident Maintenance Work Orders, maintain Residential files.

Oversaw strict marketing and sales productivity and site curb appeal.

OnStar Call Center Advisor, SITEL Group, Charlotte, NC 3/1998 – 9/1998

Responsible for world class customer service and navigation assistance to OnStar members

Dispatched First Responders and provided comfort and care until help arrived.

EDUCATION, LICENSES AND CERTIFICATIONS

Diploma, East Anchorage High School, Anchorage, AK

2020-2021 Realtor, Alaska

2015-2021 Notary Public, Alaska

1998,2023 10-KEY

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