MANPREET SACHDEVA

347-***-**** ad26fi@r.postjobfree.com Woodside, NY 11377

SUMMARY

Highly-motivated and committed employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

•Multitasking and Time Management

•Insurance Eligibility Verification

•Office Management

•Scheduling and Calendar Management

•Social Media Updating

•High Volume Phone Inquiries

•Scheduling

•Customer Service

•Administrative Support

•Clerical Support

•Word Processing

•Document Scanning

EXPERIENCE

Administrative Support Associate, Northwell Health, June 2023-Current

Queens, NY

•Greet visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

•Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

•Handle incoming calls and direct callers to appropriate department or employee.

•Answer questions from visitors regarding services offered by the office.

•Schedule, cancel or reschedule appointments between patients and internal staff members.

•Provide excellent service and attention to customers when face-to-face or through phone conversations.

•Processed invoice payments and recorded information in account database.

•Performed insurance verification, pre-certification and pre-authorization.

•Verified patient information, such as demographics and insurance coverage, to ensure accuracy of claim submissions.

Customer Service Representative, Spectrum, August 2017-December 2021

FLUSHING, NY

•Resolved customer complaints in a timely manner through effective communication skills.

•Test signal levels and adjusted amplifiers as necessary to optimize performance.

•Set up IP networks and troubleshot any issues related to them.

•Inspect all installations for accuracy prior to completion of job.

•Maintain records of all installations, repairs, and maintenance activities performed.

•Perform quality assurance on cable installations to ensure proper functionality and customer satisfaction.

•Provide technical support to customers regarding their cable connection or setup difficulties.

•Approach customers and engaged in conversation through use of effective interpersonal and people skills.

•Schedule appointment with technician home visit service.

•Collect payments and set up future payments.

•Provide update information regarding new program, program schedule and details.

Greeter, TIMEWARNER CABLE, June 2016-July 2017

Manhattan, NY

•Answer customer inquiries about services.

•Manage guest expectations by relaying information regarding hours, wait times and specials.

•Inform customers of current sales and promotions.

•Assist customers in finding desired items on shelves or through catalogs.

•Organize displays to attractively showcase products.

•Help keep entryway and front line clean, organized and fully stocked with inventory.

•Report any suspicious behavior or incidents immediately to management.

•Greet customers upon entering the store, providing a friendly and welcoming atmosphere.

•Monitor customer activity in order to detect potential theft or safety hazards.

•Verify that all products were properly labeled before stocking them onto shelves.

Restaurant Hostess, Moti Mahal Delux, February 2016-October 2016

Manhattan, NY

•Develop long-term relationships with customers to increase opportunities for repeat business.

•Collaborate with front of house staff to move tables and adjust seating to accommodate customers.

•Took beverage orders and served drinks during peak meal times.

•Deliver outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

•Stock server areas with supplies before, during and after shifts.

•Accept payments from guests for dine-in and take-out foods.

•Accommodate guests with children and special needs to promote comfortable dining experience.

•Ensure that food was served promptly after being prepared by the kitchen staff.

•Respond appropriately to customer complaints, bringing major issues to attention of manager on duty.

•Greet customers and escorted them to their tables.

•Answered telephone to provide dining information and take reservations.

•Informed kitchen staff of any special orders or dietary restrictions.

•Verified accuracy of orders before delivering them to customers' tables.

EDUCATION AND TRAINING

Bachelor of Arts

Public Administration, Punjab University, Chandigarh India April 2006

LANGUAGES

FLUENT IN ENGLISH, HINDI AND PUNJABI

ACCOMPLISHMENTS

•Silver and Bronze award winner Quarterly.

•Attendance Recognition Award winner Monthly.

•Winner of WOW.(Ways Of Winning)

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