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Customer Support Life Cycle

Location:
Irvine, CA
Posted:
January 28, 2024

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Resume:

PRIYANKA BHAYANA

917-***-**** ©

ad26ff@r.postjobfree.com

SUMMARY

Around 14 years of extensive experience in Full Life Cycle Recruiting including Sourcing, Interviewing, Salary Negotiation, and Closing in IT Recruiting, Team management and Interviewing. Proven skills in Direct Sourcing, Networking and Advanced Internet Recruiting and Vendor Management

Expertise includes Source/Research, Recruit and Screen/Interview qualified candidates through efficient and cost-effective methods

Ability to understand Firm's overall Organizational Objectives, and provide excellent Customer Support to each Client Organization hiring needs

Strong in various Internet Databases (Monster.com, DICE.com, Corp-Corp.com etc.), as well as other traditional and non-traditional recruiting and sourcing methods

Strong work ethics, self-disciplined, focused, driven, ability to handle fast shifting recruiting needs.

Good communication, presentation, negotiation and closing skills.

Extensive experience in sourcing candidates through contacts, referrals, third party companies, free jobsites, and Social Networks (LinkedIn)

Extensive experience in the hiring process by identifying, reviewing and qualifying resumes for telephone and in-person interviews

Expert in recruiting H1B’s, US Citizen, Green Card Holder, TN Permit, E3 (Australian Citizen) Consultants, CPT-OPT Candidates and H1B Transfer cases

Ability to work in extreme pressure situations

Excellent written and oral communication

TECHNICAL SKLLS

Full Life Cycle of Recruitment

Sourcing

Client Facing Experience

Communication with various Hiring Managers

Cold Calling

Creating Trackers and Reports

ATS: Job Diva, Taleo, iCIMS, eRecruit, Sparc, Bullhorn etc.

Salary Negotiation

Behavioral Interviewing (Via in person and Phone/Skype)

Coordinating Interview Schedules

MS Excel, Word, PowerPoint, Outlook, Salesforce, Taleo, SBO – Access, Social Media Recruitment, LinkedIn Recruitment

RECRUITMENT SKILLS

Salesforce developer and Admin, Salesforce Architect, Big Data Analytics, Cloud Computing, QA/Performance Engineering, Software Engineering (Java. .Net, C/C++, etc..), database administration (Oracle, SQL Server), Information Management (Business Intelligence, Data Warehouse, MDM), enterprise Architecture, ERP (PeopleSoft, SAP, Workday), Accounting (Audit, Oracle Fed Financial, Accountant, Comptrollers, Security (Business Continuity/Disaster Recovery, Identity & Access Management, Cyber Security, etc.), Pega Systems, Sales, Business Development and more.

EXPERIENCE

Amazon (Remote)

Technical Recruiter

Aug 2021-Present

Partner with hiring teams to build effective sourcing and assessment approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment.

Understanding needs of client or business for their requirements and working with the team to deliver high quality candidates.

Consistently evaluating client base and future business opportunities to ensure and validate an efficient strategy, growth, and profitability

Conducted phone and in person interviews, reviewed resumes and evaluated candidates to find the most qualified IT professional for client's requirements.

Be able to understand how to recruit passive candidates and possess the mentality to "profile people and gauge chemistry of candidates for fit and understand their motivation" rather than sell a role.

Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios.

Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits within Amazon's mission to deliver the highest quality results to the customer.

Possess strong ability to screen, interview and prepare an ideal candidate slate within an appropriate and consistent timeline.

Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for senior-level openings.

Requirement focus: SDE (software developer engineer L4, L5, L6 LEVELS), PYTHON DEVELOPER, C++DEVELOPERWEB DEVELOPER, JAVA DEVELOPER, C++DEVELOPER, MAINFRAME DEVELOPER.

Akube Inc.

Team Lead and Talent Acquisition Manager

July 2019- Aug 2021

Extensive experience in IT Recruitments as a Team Lead and Talent Acquisition Manager and primarily responsible for managing end-to-end recruiting within the company.

Supporting average of 15-20+ requirements and understanding needs of client staffing requirements and working with the delivery team to deliver high quality candidates.

Managing team of Recruiters and ensure that team meets the expected metrics on a weekly and monthly basis.

Build positive working relationships and acknowledge the good work of Team Members.

Responsible for maintaining the quality of submissions by ensuring local, genuine, and from the same domain on requirements to get an edge at the client end.

Dashboard & Report creation for the team on a weekly & monthly basis.

Liaison between Vendors/Third parties and legal department of the company to get the agreement signed.

Responsible for Coaching, Mentoring, and handling the overall training process.

Responsible for the coverage and productivity of the team.

Conduct meetings every day to keep Recruiters motivated for end-of-the-day work by analyzing their weekly reports.

Gave multiple ideas to enhance the productivity of Bullhorn ATS.

Responsible for resource allocation and provide them access.

Ensure on-time delivery of the assigned task.

Implement an End-to-End US talent acquisition Process.

Resourcing through Internet job portals LinkedIn Recruiter, Dice, Monster, CareerBuilder, indeed combined with utilizing existing candidate relationships and referrals, along with various Internet sourcing techniques.

Regular follow-up with internal business team and external vendors.

Interview scheduling and communicating it to the candidate and to keep him all set by regular follow up until we receive the purchase order if qualifies.

Understanding the job requirements and providing a pool of candidates within the specified deadline

Recruitment Focus: Salesforce developer/Admin, Business Intelligence, Data Analyst, Data Engineer, Data Scientist, Data Warehouse, Software Engineering (Java, .Net, C/C++, etc.), Salesforce Architect, Hadoop, Scrum/Agile, Devops, AWS, Azure, UI, Angular, QA/ SDET, Cyber security, Oracle PL/SQL and Program/Project Manager, Cloud Architects, Web Developers, Webmasters, Client-Server Developers and Database Administrators, (RDMS).

NUEVA SOLUTIONS, (New York/Remote)

Lead Technical Recruiter/ Manager

Aug 2016 – July 2019

Establish positive working relationships with hiring managers to develop recruitment strategies per the business and proposal needs.

Understanding needs of client staffing requirements and working with the delivery team to deliver high quality candidates.

Managed Recruiting Team of multiple recruiters.

Have managed & handled 10+ recruiters and 2 teams (Managers and Team leads) including onsite (USA & Canada) and offshore (India).

Conducted phone and in person interviews, reviewed resumes and evaluated candidates to find the most qualified IT professional for client's requirements.

Full-cycle recruitment (sourcing, interviewing, closing) across all tech roles.

Constantly track, report, and strategically improve the technical recruiting process.

Develop targeted hiring strategies and interview criteria for each role.

Match the best resumes as per direct client or preferred vendor requirements from best job portals like Dice, Monster, Carrier builder, Google, LinkedIn & corp-corp.com etc.

Independently handling 15-20 new positions weekly along with old and backfill positions.

Conduct telephonic interview to check their communication skills, confidence level, find out the complete information about consultant like- their availability, current location, status, rates, employer details and how much they score them self as per the requirement and evaluate them.

Post job openings on the internet to increase available candidate pool and develop creative recruiting resources to attract qualified professionals interested in contract, contract-to-hire and direct placement employment.

Follow up with the clients for the feedback, handholding candidates till they join the company and complete paper works regarding PO, etc.

Maintained relationships with qualified candidates through regular correspondence and market updates.

Handling contract/ MSA negotiations, client relations and account management.

Handling consultant’s complaints, problems, travel plans, new projects, new policies, company updates.

Involved in resume filtration/prescreening submitted by recruiters and also independently submitting resumes. Arranging team huddles to discuss new positions, submission, and feedback and to do work operations.

Arranging team and client meeting for more quality submission and understanding client work model.

CAMPUS RECRUITMENT:

Travel to different schools to meet with graduating seniors, interview them and recruit them for jobs (NJIT, Steven Institute of Technology, Rutgers University, University Of Connecticut etc.)

Screen resumes, conduct interviews and perform skills assessment tools for junior positions (java, .net, Salesforce, Hadoop etc.)

Recruitment Focus: .NET, Software Engineering (Java. .Net, C/C++, etc..), Hadoop, Devops, Salesforce, Oracle, SAP, Pega Systems, DBA, MySQL, Data warehousing ETL, Business Intelligence and more.

THE VERITAS HEALTHCARE SOLUTIONS (New York)

Sr. Technical Recruiter

July 2015- July 2016

Perform full-cycle recruitment including candidate sourcing, resume and application review, phone screening of qualified applicants, coordinating the on boarding process for new hires, and managing the offer process.

Extensive familiarity with web research techniques such as LinkedIn, job boards

Recruiting for Quality Inspectors, QC Managers, QA Associates, Clinical Research candidates, and other health professionals throughout the USA.

Placing and assigning employees at Medical Packaging companies, hospitals, and other medical facilities.

Communicating efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner

Performing background checks on potential employees, as well as checking upon given references.

Negotiating salary, problem-solving, and counseling, therein establishing a rapport with the job candidate.

RENEE SYSTEMS PVT. LTD. (Hyderabad, India)

Sr. Technical Recruiter

Jan 2014 – June 2015

Responsible for full cycle recruiting, sourcing, pre-screenings, offer negotiations, offers, background checks and on boarding. Created and managed the process and procedures.

Job boards and source candidates through Boolean searches, social media, LinkedIn, other online tools and networking events

Worked on all types of Contract/Full time positions on W2 hourly/Salary

Performed full life cycle recruiting for contract, contract-to-hire and Full-time positions.

Very good in identifying the right and apt resource for various requirements by handling different methods in getting the resource.

Posting jobs in the job sites and free posting sites and maintaining them as active based on the requirement priority.

Coordinating with the superiors to ensure good relationship between the clients and company.

Coordinate and organize in-person/Skype/WebEx interviews rounds.

Build and maintain a strong network to source candidates from various channels including referrals and not only rely on job portals, social networking and other classified job sites.

H1B Sales/Bench Marketing:

Created w2 consultants profile in multiple job portals, apply jobs in behalf of them to direct or tier-1 clients in c2c tax term, Marketed with best billing Rate & find long-term projects.

Maintain their performance records, keep monitoring their duration of the project, and try to place them before putting them in to bench.

Keep Warm Hot List consultants in daily basis to maintain their interest and follow marketing strategy for best results.

SAMSON SOFTWARE (New York)

SR. Technical Recruiter

Oct 2013 - Nov 2013

Analysis of requirement. Finding and matching prospective candidates by telephone, e-mail and the Internet to determine skills, experience, and areas for geographic employment, preferences, and availability with the requirement.

Contacting the vendors to get the requirements for the available consultants.

Establish positive working relationships with hiring managers to develop recruitment strategies per the business and proposal needs.

Address the consulting needs of a major client account.

Discussing the requirement with the Consultants and ensure whether the resume appropriately reflects experience and requirement.

Negotiate salaries/Rates with subcontracting companies. /Independent Consultants

Arrange for client interviews and possible offer of employment.

Seek candidate referrals from existing consultants.

Prepared every candidate for client interviews by meeting with them and providing instruction on proven interview techniques.

Responsible for reviewing Employment Contracts and the Purchase Orders.

Coordinated with hiring managers to set up interviews, extend offers, close candidates, and arrange start dates.

Ensure that the no Client requirement goes un-served in normal circumstances

Done Recruitments for Various Levels - DBA, programmer, Developer, Testers, project Managers, Business Analyst, Administrators, and Network Technicians.

Worked on Fulltime /Contract to Hire / Corp to Corp Positions thru Preferred vendors and Direct Clients on all Tax terms (C2C, 1099, W2).

Worked effectively with Layered business (i.e.) target right vendors, generate requirements support accordingly.

Involved in full-cycle Recruitment including Initial screening, short listing, scheduling, interviewing, making offers, closures and reference checks.

Addressing requirements, identifying resources, initial screening of the resumes, and Support further with perfect resources, scheduling the candidates and getting them technically screened and organizing interviews with the client.

Head hunting of candidates through Searching on jobsites, references, known resources, by placing advertisements on job Portals and circulating the skills in referrals.

Follow up with clients regarding the status of submitted candidates and updated the same to consultant. Preparing Job Specifications based on the requirements.

Maintenance of Vendor Agreements between our organization and Vendors.

Posting and in-depth search of candidates in different portals like dice,Tech fetch and Monster.

On bench sales of candidates by posting their resume, applying to various jobs and proactive marketing to vendors.

OPT HIRING:

Hiring OPT/CPT/EAD candidates and scheduling the training program for OPT/CPT/EAD candidates with management.

H-1B filling, conducting briefing sessions for employees on visa interview

Negotiate with vendors and consultants (GC, Citizens) on pay rates and benefits.

Maintaining Candidates Data like resumes, Visa copies, Driving License, Purchase Orders, And Time sheets etc.

Collecting Time sheets of candidates and submitting to HR.

Follow up Candidates regarding work at client place.

Working as an IT Recruiter and Experienced in full life cycle of US Staffing

SUN IT SYSTEMS INC (Hyderabad, India)

Sr. Technical Recruiter

July 2007 - March 2012

Working with Direct Client Requirements using various VMS.I hired consultants on W2 and Contract bases for our direct clients. Coordinating with client Interview Processes and carries out reference check. Design & Manage the Recruitment Life Cycle in order to achieve maximum output within given timeline.

Working on Multiple Requirements for Contract and Full Time Positions.

Responsible for sourcing talented candidates according to the job description of the client through internal databases, group referrals, job portals like Dice, Career Builder, Monster.

Handling a team of 8 recruiters, and assigning the daily work to them interacting with the clients for requirements and feedback of the candidates.

Distributing the requirements to particular recruiters.

Scouring Resumes from job portals like Dice, Monster, Carrier Builder and Corp2Corp.

Screening the profiles, short listing candidates, coordinating interviews and ensuring that resource needs for various projects are met within stipulated timeframe.

Short listing the candidates as per the requirements of various parameters like education, experience, technical skills, communication skills, compensation, etc. through initial round of interviews.

Negotiating the rate/salary with employer and Consultant.

Getting rate/salary confirmation from employer and consultant

Submitting resume to accounts manager.

Taking feedback after submitting to client.

Calling H1, EAD, Green Card& U.S citizens if they are available for the projects.

Calling them and convincing them to transfer their HI-B Visa to our company and work through our company

Getting the letter of intents and the all the paper work done including the transfer of H1-B documents

Handling calls related to any requirement and solving the consultant’s queries

Entering all the date base into the company’s application

Scheduling the interview timings for the consultants

Collecting feedback of the interview and updating the consultant.

Clients: BCBS, NTT DATA, WALMART, HOME DEPOT, Tech Mahindra, CNN, Bank of America, Fannie Mae, Freddie Mac, Johnson, and Johnson, AD.COM, ill Lilly, Prokarma, Resturent.com, State Farm, Jackson life Insurance, Hyundai Motors, UPS

OPT HIRING:

Getting OPT consultant on bench from Various Sources like Dice and LinkedIn

Job involved in find Resource for our client needs in the US. Interacting with the consultants in technical questioning, analyzing their ability and experience.

Hiring OPT/CPT/EAD candidates and scheduling the training program for OPT/CPT/EAD candidates with management’s

Working as an IT Recruiter and Experienced in full life cycle of US Staffing.

H-1B filling, conducting briefing sessions for employees on visa interview

Also working on H1-B visa transfer.

Responsible for coordinating all staffing efforts and active recruitment on basis of corp. to corp. W2, 1099 and fulltime positions.

Handled the entire recruitment cycle in placing our H1b bench Consultants onto various Projects.

Bench Sales

Marketing our own consultants.

Posting the Consultants Profiles on Dice, Monster and other job sites

Checking for the right requirements that matches our consultant profiles posted on Dice and monster and the requirements comes from vendors.

Checking with my consultants whether they are comfortable with the job description.

Before submitting the Consultants resume, I will be keen to take the Client details and the location, duration of the project and I also make sure that it may not be a double submission

Submitting our consultant resume for the appropriate job posting along with contact information.

NCA will be send by the vendor, I will look into NCA if we have any clause then we will check with vendor and discuss with them

After the client submission, checking for updates with vendors and updating to my consultant.

If any interview slots were arranged, Will take an email confirmation from the vendor to keep the time slots open and make our consultant fully prepared for the interview

Interview may be followed by Telephonic or Face 2 Face.

If he confirms for the project, Sending the Consultants SSN for Back ground check and next followed by PO with the start date and etc,

Sending the PO to the respective company and get it sign and Fax it back

Finally takes the responsibility of our consultant to reach the clients place and whom to meet on the initial day of the project

Sends Hot list of my consultants to my Vendors List and calling them to check with them on the requirements they are working

EDUCATION

Bachelor in Biotechnology from Kurukshetra University, India 2007



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