Natalie M. Brown

**** ** ****** **.

Alexandria, VA 22309

Cell: 202-***-****

ad26f8@r.postjobfree.com

PROFESSIONAL SKILLS

• Establish and maintain excellent tenant/landlord relations

• Proficient in Onesite and other related computer programs

• Develop all aspects of residential budget process

• Negotiate, administer, and maintain all contracted services

• Extensive work experience in Leasing, Marketing and Assistant Property Management

• Training new employees in leasing, office procedures and policies PROFESSIONAL EXPERIENCE

Polinger Company, 4000 Massachusetts Ave. Apartments Washington, DC Office Administrator November 2016 – March 2023

• Ensure proper tenant relations and retention

• Ensure timely collection of rent

• Prepare court documents for suit list and eviction process

• Ensure compliance with HUD of Washington, DC

• Training and implementing company policies

• Ordering supplies for the office

• Marketing and Leasing

• Proficient in Yardi, Outlook, and Microsoft products

• Taking training classes through Grace Hill Property Management

• Proficient with Rent Control Consultants (RCC)

• Interaction with various vendors

• Interaction with residents to provide customer service

• Research any unpaid bills with the vendors

• Answer phone calls

• Making sure all files are in order

• Provide the best customer service to insure a pleasant environment Zuckerman Gravely Management Inc, Beacon Hill Apartments Alexandria, VA Assistant Property Manager/Financial Coordinator October 2000 – December 2015

• Ensured proper tenant relations and retention

• Ensured timely collection of all rents

• Prepared court documents for suit list and eviction process

• Maintained a 2% or better delinquency

• Ensured compliance with Fairfax County Housing (Section 8)

• Trained and implemented company policies

• Prepared budgets

• Familiar with NOI and Variance reports

• Familiar with P.O and Ordering supplies

• Worked along side of the Property Manager to be trained in all aspects of property management

• Planned all resident events, pool parties, holiday parties, etc. EDUCATION

Norfolk State University Norfolk, VA

Bachelor of Science, Consumer Services

Associate of Science, Clothing Technology

TECHNICAL SKILLS

Microsoft Office Suite, OneSite Property Management Software, Yardi