ACQUANETTA Y. AVILES

803-***-****

Dear Sir/Madame:

Are you currently seeking an Administrative Assistant/Medical/Legal Transcriptionist; Data Entry Clerk; Medical/Unit Secretary with over 20 years of hands-on experience? Who is also a proven professional with experience in advanced word processing; with a present typing speed of 110wpm; exceptional English and verbal communications skills; and who is also extremely proficient in Microsoft Office Suite (Word, PowerPoint Presentation, Harvard Graphics, Microsoft Publisher, Internet and Data Entry? If so, then you need look no further. As you can see from my attached resume, I believe my present qualifications are very much in line with your requirements.

Qualifications Summary:

Offering excellent skills in client, consumer, patient/resident care and communication;

A proven professional with over 20 years of varied office experience;

Exceptional multi-tasking, prioritization and organizational skills;

Development of PowerPoint presentations and Microsoft Publisher brochures;

Coordination of executive schedules, travel itineraries, hotel logistics and maintenance of professional and personal calendars;

Working knowledge of Excel spreadsheets;

Management of daily office activities including disbursement of petty cash, maintenance work orders, catering and training room requests;

Facilitation of monthly leadership development workshops and seminars;

Advanced word processing skills – present typing speed of 100wpm;

Conference planning and coordinating special events.

Office Skills:

Proficient in taking patient vital signs;

Skilled in Patient/Client/Resident assessment;

Expert in all office equipment’s;

PowerPoint Presentations/Harvard Graphics/Microsoft Publisher

Dictation/Dictaphone/Fast Notes;

Microsoft Office Suites; Outlook; Internet/Data Entry;

I also exhibit meticulous organization skills, excellent writing skills, internal drive and professional composure which is critical to success in any role. I also have a proclivity for working in a fast-paced, fluctuating environment and I have a great desire to learn any new duties. My professional and personal achievements have been made possible through my dedication to sound principles of organization, time management, an affinity for detail, being a team-player and a people-person, demonstrating top-notch resourcefulness, conscientious, punctual and honest and having the ability to deal effectively with others. I also firmly believe that my greatest strength, which would be an asset to any firm, is my ability to create and maintain order out of any chaotic situation. I pride myself on being a multi-talented, multi-tasking, high-energy professional. I am highly valued by management and viewed as an active problem-solver, a consummate organizer, quick and innovative thinker, with superior verbal communication skills and relationship competencies.

I would appreciate an interview at your earliest convenience to further discuss my work skills and experience as they may pertain to potential employment with your company. I thank you in advance for your time and attention to this matter. My salary requirements are negotiable.

Regards,

Acquanetta Y. Aviles

WORK EXPERIENCE

HOME BY CHOICE 864-***-****)

Personal Care Assistant

04/2012 – Present

Administer prescribed oral medications under written direction of physician or as directed by

home care nurse and aide.

Change dressings. Check patients' pulse, temperature and respiration.

Direct patients in simple prescribed exercises and in the use of braces or artificial limbs.

Maintain records of patient care, condition, progress, and problems in order to report and

discuss observations with a supervisor or case manager.

Massage patients and apply preparations and treatments, such as liniment, alcohol rubs, and

heat-lamp stimulation.

Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and

with dressing and grooming.

Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship.

Care for children who are disabled or who have sick or disabled parents.

Change bed linens, wash and iron patients' laundry, and clean patients' quarters.

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

Perform a variety of duties as requested by client, such as obtaining household supplies and

running errands.

Plan, purchase, prepare, and serve meals to patients and other family members, according to

prescribed diets.

Provide patients and families with emotional support and instruction in areas such as infant care,

preparing healthy meals, independent living, and adaptation to disability or illness.

HAMPTON REGIONAL MEDICAL CENTER 803-***-****)

Front Desk Registrar

02/2013 – 11/2015

Responsible for greeting incoming patients, distributing paperwork, entering in pertinent information, including insurance and demographic, and handling the processing of insurance. Primary responsibilities included but were not limited to:

Handle inquiries and patient intake.

Ensure all papers are properly filled out and input into system.

Maintain daily schedules. Enter and verify that all patient demographics and billing information

correctly entered/verified at time of check in.

Assign in-patients to assigned room. Obtain signed statements. Record payments.

Keep admission desk clean and organized. Perform insurance data entry.

Contact nurses and doctors about surgeries and meetings.

UNIVERSITY OF PA HEALTH SYSTEMS (OFFICE TEAM) 215-***-****)

Patient Services Representative, Department of Radiation/Oncology

Senior Medical Transcriptionist, Department of Dermatopathology

Patient Care Observer/CNA

05/2001 – 03/2010

Ensure access to superior integrated health care; Achieve clinically appropriate and financially

sound resource utilization;

Support the clinical staff and verify accuracy of contractual requirements to assure optimal

reimbursement for the hospital for services provided;

Provide required clinical and demographic information to payer to obtain pre-certification;

Review and verify patient demographics; Verify insurance information as needed; obtain precerts/authorizations for procedures;

Obtain diagnostic and pharmaceutical meds precertifications;

Schedule diagnostic testing – e.g., PET/CT Sim scans, Ultrasounds, MRI’s, Mammograms, Bone

Density Scans etc.;

Notify doctor/resident/secretary and patient of scheduling date/time/place;

Back-up for Donner Clinic front desk and Nurses station; Greet/register Radiation patients for night shift.

Working one-to-one with the Dermatology Pathologists in the reading, screening, and dissemination of slides and reports;

Also employed as a Patient Care Observer/CNA providing basic nursing care to patients who needed constant observation:

Ensured the safety of patient; checking vitals; assisted nurses with daily nutrition and ADO’s of patients;

Helped promote physical comfort of patients.

UNIVERSITY OF PA CENTER FOR REHABILITATION 215-***-****)

Certified Nursing Assistant

05/2007 – 07/2007

Provided support and assisted in the delivery of quality care to residents and families;

Collection and reporting on a daily basis of resident data;

Incorporated organizational competencies of superior quality care;

Provided hands-on support to residents who are unable to care for themselves;

Assist with activities of daily living such as bathing, dressing, feeding and toileting (ADL’s);

Ensured the safety and comfort of residents;

Reported any changes in residents physical or mental status to the Charge Nurse;

Maintained HIPAA rules and regulations at all times.

WACHOVIA BANK 215-***-****)

Operation Services Wholesale Lockbox Data Entry Associate

11/2006 – 08/2007

Keying alpha-numeric data from remittance documents;

Check images and invoices;

Scanning, batching, reassociation of mail out as necessary of documents;

Reviewing and entering of checks in Wachovia-specific database;

Worked in a fast-paced, deadline-oriented environment;

Absolute attention to detail, quota and quality.

JEWISH EMPLOYMENT AND VOCATIONAL SERVICES 215-***-****)

Administrative Assistant/Facilities Coordinator, Department of Human Resources, Training and Staff Development

05/2005 – 01/2006

Supported the Director in her day-to-day duties;

Responsible for maintaining Staff relations/communications;

Responsible for operations and strategic planning;

Responsible for external and internal communications;

Liaison between training department, JEVS employees and outside training facilitators and agencies;

Responsible for developing agendas, mailing notices, preparation of meetings, logistics, transcribing and distribution of minutes;

Ensured the efficiency of meetings and assist with follow-up on assignments;

Handled general correspondence/special reports/research;

Maintained training database and intranet-based master calendar of agency-wide professional de3velopment opportunities;

Responsible for entering, updating and processing staff training registrations;

Established and maintained a viable cross-referenced filing system;

Arranged catering for internal and external training sessions;

Preparation of reports of training activities, course hours and attendance records;

Coordinated, assembled and prepared binders for training sessions;

Processed invoices for vendor payments;

Accurately coded bills for Directors’ signature;

Monitor office and training supplies;

Coordinated period updates to Human Resources manual and distributed updates to all agency staff.

PHILADELPHIA HAND CENTER 215-***-****)

Senior Medical Transcriptionist

03/2007 – 11/2007

Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries.

Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.

Distinguish between homonyms and recognize inconsistencies and mistakes in medical terms, referring to dictionaries, drug references, and other sources on anatomy, physiology, and medicine.

Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.

Translate medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records.

Identify mistakes in reports and check with doctors to obtain the correct information.

Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.

Produce medical reports, correspondence, records, patient-care information, statistics, medical

research, and administrative material.

Answer inquiries concerning the progress of medical cases, within the limits of confidentiality

laws.

PRESBYTERIAN HOSPITAL 215-***-****)

Secretary 111, Department of Gastroenterology

05/2004 – 02/2005

Worked as the Executive Secretary III to the Professor of Medicine, Department of GI and three other GI specialists;

Duties included, but were not limited to,

Coordinated daily administrative workflow with medical interns;

Scheduled appointments and procedures;

Handled all travel logistics, hotel itineraries and physicians calendars;

Preparation for out-of-state meetings and seminars using PowerPoint presentations;

Composed correspondence;

Ensured that patient confidentiality was kept at all times (HIPAA);

Collaborated with outside management entities and various Department Heads in the implementation of a comprehensive needs assessment program to help forecast present and future needs and demands in regards to the continuation of outstanding patient care services

Any and all other duties of the Department as were needed.

EDUCATION:

Liberty University, AA – Anatomy/Psychology/MOA– 2019/2023

University of South Carolina, Salkahatchie – Certificate/Nursing Administration – 2013/2015

American Red Cross – Certification/Certified Nursing Assistant – 2008/2009

USDA Graduate School – Certification/Agriculture Economics – 1976/1978

Community College – AA/ Business Management – 1975/1976

West Catholic Girls’ High School – Graduated/Academic Diploma – 1968/1972

CERTIFICATIONS:

Certified Nursing Assistant – State of Pennsylvania

CPR/First Aid Certified

REFERENCES AVAILABLE UPON REQUEST

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