Workers Compensation Insurance Claims
Resume:
Roy Dykes
Claims Analysts
Contact
Address
Arlington, Texas, 76001
Phone
ad26f3@r.postjobfree.com
Skills
Litigation Management
Workers Compensation
Mult-Lines Insurance Claims
Risk Management Concepts
Manage Large National Programs
Development of Claims Staff
Coverage Analysis
OSHA
Claims Auditing
High exposure claims experience
Claims evaluation methods
MS Office Suite
An energetic insurance professional with over 20 years’ experience in the insurance industry. A career that is accomplished by leading development of a vision and communicating business objectives. Facilitated multi-functional projects to develop the strategy and implement the tactics to reach these goals. Business skills in planning, problem solving, marketing, sales, project management and operations supported by extensive experience resolving insurance issues.
Work History
2012-07 - Current Regional Claims Manager/Internal Claims Audit
Am Trust North America, Dallas, Texas
• Implementing policies and initiatives for business process improvements and staff development
• Responsible for training and development of subordinate staff; implementing statutory and regulatory changes
• Developing, analyzing, and reporting performance metrics for the claim’s operation and the TPA
• Created and rolled out an enterprise-wide audit review program to internal field offices and TPA's
• Provide guidance and technical oversight for all workers compensation claims exceeding field or TPA authorities
• Reinsurance – Responsible for submission and scheduling of audits, and creation of job bulletin for staff
• Complaints – Responsible for review and responding to all Department of Insurance Complaints
• Technical Bulletin – Responsible for development of technical bulletins for claims staff for all lines business.
• Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times
Education
1984-08 - 1986-12 MBA: Business Administration and Management
Midwestern State University - Wichita Falls, TX
.
Contact this candidate