Customer Service Sales Associate
Resume:
Samantha Buonacore
Kingsland, GA *****
ad26eo@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Sales Associate
Kings Bay Naval Submarine Base - Kingsland, GA
January 2023 to Present
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Build productive trust relationships with customers
• Team up with co-workers to ensure proper customer service
• Handle returns of merchandise
Scare Actor
13th Floor Haunted House
August 2022 to Present
Assistant Manager
Dunkin' Donuts - Saint Augustine, FL
October 2022 to December 2023
• Answered questions from customer over the phone, and in person
• Counseled, mentored and disciplined staff
• team leader
• Counted cash drawers and coordinated change orders for employees
• Trained new team members on company processes and procedures
• Coordinating day-to-day operations
• Devising and setting up objectives to boost company productivity
• Maintaining a safe and clean work environment
• Managing customer complaints and resolving their issues
• Delegating tasks to employees
Retail Sales Associate
The Closet
May 2020 to July 2022
• Operated point-of-sales (POS) system
• Straightened merchandise displays on sales floor
• Drove sales to meet daily goals
• Responsible for online package and order management
• Responded to customer inquiries about clothing items
• Cleaned and sanitized fitting rooms, restrooms and counters in the store
• Picked out outfits for customers as well as dress mannequins Sandwich Artist/Cashier
Larry's Giant Subs - Jacksonville Beach, FL
February 2022 to May 2022
• Operating a cash register
• Ability to speak clearly to customers and take orders
• Prepare sandwiches correctly and efficiently
• Cleaning and sanitizing components of the store
• Doing inventory for the store
• Creating schedules
• Conducting interviews and seeking employees
• Running shifts with up to four people
• Slice meats for the store daily
• Opening and closing the store; performing duties as a key holder Team Member
St. Augustine Distillery - Saint Augustine, FL
March 2021 to February 2022
• Works retail- checks out costumers, stocks shelves, creates gift boxes, etc.
• Works tasting bars- serves sample cocktails to costumers, explains product, does guest count
• Events- helps serve and work events on site and off site Hostess/Server
Ford’s Garage - Saint-Augustin, QC
January 2021 to March 2021
• Coordinated seating and organized reservations
• Greeted customers
• Accommodated and managed private parties
• Took customer to-go orders
• Upheld a high standard of customer service
• Monitored training of new employees
• Cleaned and prepared tables
Crew Member
Dunkin' Donuts - Florida
May 2017 to December 2020
• Followed all company safety standards, including food quality and sanitation procedures
• Mastered point-of-service (POS) computer system for automated order taking
• Interactive communication skills
• Took necessary steps to meet customer needs and effectively resolve food or service issues
• Took customer orders
• Responsible for answering the phone
• Provided exceptional customer service
• Welcomed all customers
• Opened and closed the store
Hostess
Gator's Dockside
May 2019 to September 2019
present and the ability to adapt to different working environments. Maintains Cultivated positive guest relations by professional relationships and keeps a managing information and orchestrating positive attitude. Stays level-headed in speedy seating• high pressure situations and quickly comes up Collected credit card, cash and gift with resolutions to problems. certificate payments from customers and made proper chance for cash transactions
Supported servers and food runners with keeping dining area ready for every guest Education
Bachelor of Arts in Strategic Communications
Flagler College - Saint Augustine, FL
January 2018 to December 2020
Skills
• Time management
• Safety standards
• Pos
• Customer service
• Photoshop
• Adobe photoshop
• Hostess
• Host
• Busser
• Guest Relations Experience
• Guest Services
• Restaurant Experience
• Microsoft Office
• Event Planning
• Serving Experience
• Marketing
• Sales
• Social work
• Social work
• Food service
• Leadership
• Merchandising
• Interviewing
• Communication Skills
• Conflict Management
• Food Safety
• Basic math
• Assistant Manager Experience
• Public Relations
• English
• Cash Handling
• Management
Certifications and Licenses
Driver's License
Food Handler Certification
Bourbon Steward Certification
January 2022 to Present
Assessments
Marketing Intern — Highly Proficient
October 2019
Creating content, communicating online, and building a brand's reputation. Full results: Highly Proficient
Customer Focus & Orientation — Expert
January 2020
Responding to customer situations with sensitivity Full results: Expert
Memorization & Recall — Expert
January 2020
Committing product or merchandise information to memory and recalling it at a later time. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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