Rodrigo Nava ad26em@r.postjobfree.com

+52-442-***-**** www.linkedin.com/in/rodrigo-nava-bdm

Over 9 years of experience working as a project manager with expertise in software development and implementation. Proficient in both Framework and on-cloud SaaS implementations such as SAP B1, Salesforce, Mapinfo, and Power BI. More than 9 years involved in the entire software testing cycle. As a QA Engineer, experienced in drafting Test Plans, Test Cases, and Test Data. Execution of test cases both manually and through automation. Documentation of processes, process mapping, and QA Testing in Client/Server and Web applications. 11+ months of experience in Customer Service and Technical Support roles. 21 years of business development and business process consulting experience. Methodologies include AGILE & SCRUM COMPANY LOCATION POSITION FROM TO

Abadía consulting Mexico city Project manager &

Customer service Feb. 2019 Current

In In my role, I was involved in business development and market expansion in key sectors. I led the proposal of managed services in systems projects, software factory, BI, ERP, CRM, POS, Fin Tech systems with Givex platform, and business analysis. Additionally, I spearheaded business transformation, project implementation, and enterprise agility in the central region of Mexico. Conducting feasibility analysis, process mapping, resource management, and estimations, I excelled in creating impactful demos and presentations for stakeholders and investors. Task allocation, monitoring, and executing test cases were also part of my responsibilities. I maintained effective communication with the team and stakeholders, documenting project progress, tests, and functionalities. Furthermore, I led training sessions and provided support in CMMi audits. As a result, I efficiently completed projects within time and resource constraints, achieving a 10% cost saving. COMPANY LOCATION POSITION FROM TO

Michelin Sascar Mexico Mexico city Mobility specialist solution consultant Sept. 2017 Feb. 2019

My main responsibilities involved creating new business opportunities and expanding market segments. I successfully increased market segment by 25% and developed new channels. Through business process analysis, we improved customer service by 35%, fostering greater customer trust and loyalty. Implementing new products for clients led to a 50% increase in profits, achieved via API integrations that boosted production by 30% and enhanced service quality. Renegotiating previous contracts resulted in a 20% revenue increase, considering service as an added value. Managing logistics and implementation streamlined response times by an additional 20%. Salesforce campaigns were implemented to boost sales pipeline by an additional 355. I designed a service value proposition that eliminated discounts and increased sales by 35% above projections. COMPANY LOCATION POSITION FROM TO

Interlatin Mexico city Project Manager and

Business development May 2015 Sept. 2017

Through market analysis, new projects were created to expand into the industrial and construction sectors, increasing the sales funnel by 200%. I assessed and analyzed the feasibility of these projects, earning client trust and loyalty, leading to my appointment as project leader. I successfully led the implementation of 18 managed projects involving ERP, BI Qlik, and SaaS-based Salesforce CRM, along with integrations of industrial maintenance software, Payroll Management, and CR Boyum software with SAP ERP. I conducted process mapping, defining project scope, timelines, and required resources such as developers, licensing, support, and Personal Resume:

Work Experience:

Rodrigo Nava ad26em@r.postjobfree.com

+52-442-***-**** www.linkedin.com/in/rodrigo-nava-bdm necessary infrastructure. Improved communication by 25% among team members and stakeholders to document progress deliverables, tests, functionality use cases, and project progress management, as authorized by stakeholders and investors. Negotiated contracts, designed and finalized contract requirements for all parties, and developed project documentation for creation and execution. Surpassed the projected sales quota by 10% in 2016 and by 5% in 2017, exceeding expectations. COMPANY LOCATION POSITION FROM TO

Grupo RM Mexico city Commercial Director Sept. 2013 Apr. 2015 I directed and strategically expanded financial and insurance portfolio management for medium and large companies, achieving 200% growth in the product portfolio. My innovative approach generated a 50% increase in profits and established efficient business processes that reduced non-performing loans to 0%. I responded to customer complaints to improve satisfaction and loyalty, which increased commercial leads by 60% and the opening of new markets. Additionally, I supervised the opening of bank accounts, loans and foreign currency operations. By creating the sales and customer service department, we were able to project a 35% increase in sales for 2014.

COMPANY LOCATION POSITION FROM TO

Globalsat Mexico city Business development Sept. 2012 Sept. 2013 As a business and PM manager, I have accumulated solid experience in analysis, design and implementation of IT projects, carrying out feasibility and sales approaches in Telecommunications and Software. My focus has been on the development of technical, operational and economic feasibility studies, in addition to the creation of technical and commercial proposals. I have successfully led the implementation and administration of satellite connectivity projects, obtaining outstanding achievements in implementations under the SCT and achieving a significant sales quota of $2,000K USD in Central and Southern Mexico. COMPANY LOCATION POSITION FROM TO

Gobtec Mexico city Project manager &

Customer service Dec. 2009 Sept. 2012

Marketing of geographic software solutions for the government, including design, development and implementation of Geographic Information Systems. Project feasibility management and implementation management, resource administration and analysis of necessary infrastructure requirements. Project estimates are also developed presentations are created for stakeholders and investors. Tasks are assigned to team members and monitored, as well as execution of test cases. Production is increased and delivery times are reduced by up to 20%. Projects with successful PMI methodology and the addition of 2 more products to the solutions portfolio through the design of comprehensive service value proposals along with market studies. COMPANY LOCATION POSITION FROM TO

Nasoft Mexico city Project manager &

Business development March 2000 Nov. 2009

I increased qualified sales opportunities through an efficient prospecting strategy, with a 10% rise in sales opportunities achieved by conducting market studies, designing technical, operational, and economic feasibility studies, and proposing technical and commercial solutions. I conducted project feasibility by analyzing client requirements and related project documentation. I utilized project scope by outlining timelines and necessary resources like developers, licenses, support, and infrastructure. Created presentations for stakeholders, and gathered requirements for ERP and SaaS projects. Implemented PMI methodology in supporting 8 projects, reducing corporate expenses by 20%. Negotiated contracts to maintain 15% of projected revenues. Successfully implemented infrastructure and software for financial companies, cutting costs by 15% and increasing profits. Completed documentation and functionality tests five days ahead of schedule, allowing for additional tasks. Collaborated in creating the DRP process. Rodrigo Nava ad26em@r.postjobfree.com

+52-442-***-**** www.linkedin.com/in/rodrigo-nava-bdm University City Year

Universidad Nacional Autónoma de Mexico (UNAM)

Electronic and communications engineering Mexico city August 1994 – June 1999 Course Location Date

Scrum Methodology Mexico city November 2020

Power BI Top Skills Mexico city October 2020

Customer Insights and Consumer Analytic’s for Organizations Mexico city October2020 AWS: Networking Mexico city October 2020

Salesforce for Admins Mexico city November 2021

Profile: Project Manager & Business Development

Operating systems: Windows 97 and latest, Lynus

Languages of Development: Java (Basic), Phyton (Basic), .net (Basic), PHP (Basic) Bases de Datos: SQL Server, Access, HANA

Other Software & Tools: MS Project, MS Office, Visio, MS Outlook, Salesforce, Hubspot, Power BI, QlikSense, Trello, SAP, MS Dynamics, Jira

Sectors of Experience Transformation industry, Retail, Commerce, Hospitality, Health, Energy and Financial.

Languages English - Proficiency C1

Spanish - Native

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