Business Development Customer Service

Craig Cohoon

515-***-**** *****.********@*****.*** Chatham, IL 62629

CAREER OBJECTIVE

Dynamic business development professional with experience in sales, operations, and customer relationship management. Skilled in optimizing revenue growth through strategic partnerships and identifying new business opportunities. Expertise in developing and executing corporate strategies to increase profits, customer satisfaction, and market share.

SKILLS

Customer Needs Assessments Sales Expertise Goals and Performance Strategic Partnership Market Trend Analysis Business Operations Revenue and Profit Maximization Business Development and Planning

EXPERIENCE

DIRECTOR OF BUSINESS DEVELOPMENT, REGIONAL MANAGER, Springfield, Illinois J & J Ventures Gaming, July 2012-August 2022

• Established relationships with key stakeholders in the industry to create new partnerships and alliances. Maintained up-to-date knowledge of industry trends and best practices; utilized this information to inform decisions related to product and service offerings or competitive positioning.

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Provided leadership by setting clear expectations for team members; provided guidance and coaching when needed.

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Managed day-to-day operations of the Springfield Division; created a customer service oriented team which helped lead the way in this market area.

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• Conducted research on potential markets and identified target customers for new products and concepts. PRESIDENT, Springfield, Illinois

Best Gaming, LLC, October 2010-July 2012

• Created budgets and financial plans to support the organization's long-term goals.

• Managed multiple projects simultaneously while meeting deadlines in a timely manner.

• Developed and implemented strategies to increase both short and long term revenue and profits.

• Cultivated relationships with customers, vendors, suppliers, government officials, and other stakeholders.

• Collaborated with board members to achieve organizational goals and objectives.

• Identified business opportunities and threats to develop corresponding growth strategy

• Analyzed financial data to develop sound fiscal policies, procedures, and budgets. V.P. BUSINESS DEVELOPMENT, Des Moines, Iowa

Moss Distributing, October 1993-September 2010

• Met deadlines while maintaining high-quality deliverables.

• Identified ways to improve efficiency in operations and implemented process changes.

• Built an extensive network of contacts within the industry through attending trade shows and conferences.

• Analyzed market trends, customer feedback and competitive data to identify new business opportunities.

• Developed innovative strategies to penetrate new markets and expand existing client base.

• Established partnerships with vendors, suppliers and distributors to optimize operational efficiency.

• Provided leadership to help the Company grow into one of the largest Amusement Distributors in the Industry. PRESIDENT, Leclaire, Iowa

Entertainment Iowa

• Exhibited strong leadership skills while providing guidance and direction to team members.

• Created vision and a strategic plan for creating and testing an improved market redemption program.

• Pioneered the program from concept to a market ready product. EDUCATION

ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION, Ankeny, Iowa Des Moines Area Community College, May 1984

ADDITIONAL INFORMATION

As President of the Illinois Gaming Machine Operators Association I was successful in adding an Executive Director and helping to build a group of businesses that worked together despite competitive situations. This collaboration was incredibly necessary during this time of growth and stature within the State. Was a member of the Iowa Governor's Task Force on Touchplay program. The group was tasked with the question of whether the machines were indeed slot machines. The hope was to find a solution the legislature could consider as a fix for regulatory failures.

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