INGRID KAUPPILA

** ******* ***** ***** • Dunbarton, NH, 03046 • 646-***-**** • ad26d1@r.postjobfree.com

I seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Fluently speaking and writing Spanish, French, Haitian Creole and conversant in Brazilian Portuguese. Proficient in Microsoft Word, Power Point, Excel, Outlook, Zoom and Microsoft Teams. Professional Experiences

SEIU32BJ-District 615 Boston, MA

Deputy Office Manager (11/2019-Present)

• Collect new hires documentation and responsible for workflows in the Human Resources management system, including new, temporary hires, extensions or employee termination.

• Schedule work assignments for Administrative staff. Establish workflow, gives instructions and review workflow for accuracy.

• Coordinate with office services and facilities management for any facility-related issues, including security, climate control, cleaning needs, work space, building access for the Boston and Providence offices.

• Assist with logistical support for campaign operations, including maintaining inventory, ordering equipment and supplies, and organizing transportation and space as needed.

• Provide administrative and clerical support to the district Staff Director specifically with respect to financial controls, and planning.

• Manage account payable including invoices and submitting check requests. Prepare and control the Local's credit card invoice.

• Coordinate between Payroll (based in New York) and Executive Board members to troubleshoot paycheck issues, if any.

• Schedule and confirm video conference for meetings and keeps track of all conference rooms within the office.

SEIU32BJ-District 615 Boston, MA

Administrative Assistant III (12/2012-11/2019)

• Manage meeting space guidelines, including space and logistics for group meetings.

• Provide logistical and staff support for rallies, meetings, trainings, phone banking operations, events and conferences as needed. Responsibilities include booking space, hotels, negotiating with caterers, bus companies and other vendors.

• Manage office protocols, instructions and templates.

• Manage travel, accommodations for executive officers and staff.

• Work with Information Tech supervisor to troubleshoot problems with equipment or database.

• Collect and enter campaign data in union database.

• Complete intake with members. File grievances and documentation of facts.

• Handle multiple phone lines in English, Spanish, and Haitian Creole. American Red Cross, Cambridge, MA

Volunteer-Disaster Action Team & International Services (2013-2014) Salvation Army New York, NY

Intern- Disaster Relief Action Team (2011-2012)

Port Authority of NY & NJ New York, NY

Exercise planner- Intern (2011-2011)

Resources for Human Development Boston, MA

Preventive Care support Team (2008-2010)

Hotel Y Parador Oasis San German, PR

Office Desk Manager (2002-2004)

Education

Interamerican University, San German, PR Bachelor Degree -Finance, 2004 Interamerican University, San Juan, PR Master Degree - Human Resources, 2007 Passed successfully the ASAT Exam in French at the United Nations, NY, 2010 Metropolitan College Master degree -Public Administration in Emergency Management & Disaster, 2012

Online Trading Academy Professional Option Trader Certificate, 2022 Reference as requested

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