Administrative Assistant Office Manager

Tina Ferguson

**** ********, ******* ******* ******** MI 48239

Cell: 734-***-**** - ad26cu@r.postjobfree.com

PROFESSIONAL EXPERIENCE

City of Inkster 2020 - 2023

Chrysler Dodge Jeep - Westland- 2018 - 2020

Building Department Administrative Assistant

City of Inkster 2017 -2018

City of Birmingham - 2016 - 2017

City of Inkster - 2014 - 2016

• Engage department customers face to face, via telephone, email and correspondence. Check mail daily, sort and process information received and forward to recipients.

• Apply BS&A software for building permitting (tracking inspections and construction.) Disseminate information to builders, contractors, developers and property owners about obtaining building permits and service schedules.

• Schedule inspections for inspectors on a daily basis via the inspection line, by phone and in person.

• Process permit forms for Building Dept., Engineering Dept., and Planning Dept. Issue permits accordingly.

• Complete FOIA requests and assemble correspondence, or composing correspondence for the department.

• Make photocopies, send faxes, scan documents.

• Collect permit fees per municipal protocols.

• Respond to citizen questions and concerns regarding building code and Department of Public Service activities.

• Review existing files monthly to follow up and make sure projects are completed.

• Assist fellow co-workers with tasks as needed.

• Input and issue Rental Certifications

Office Manager / Sales

Engraving Connection Plymouth, MI - May 2004 to September 2014 EXPERIENCE: For 13 years, assisted retail customers with their orders at two different retail firms. Resolved customer concerns via phone calls, emails, and in-person. Acted as a liaison with production staff to make sure customer deadlines and special requests were met. Ordered and reconciled stock. Displayed merchandise; managed back-stock and special offers. Generated and reconciled reports to corporate office. Handled orders from internet shopping cart, emails, or faxes and wrote up orders using store software for production staff. Maintained quality control to ensure accuracy before delivering product to customer. Ensured turnaround time for orders in one to two business days. Shipped all orders via UPS and US Mail. Tracked packages to final destinations. Answered incoming telephone calls; transferred calls to appropriate departments. Screened calls for solicitors. Handled all customers’ questions, concerns and conflicts in a pleasant and diplomatic manner. Became familiar with merchandise and inventory. Guided customers to the product required to meet their needs. Entered transactions in the cash register; received payment in cash, checks or processed credit/debit card transactions; processed exchanges or refunds. Ensured all checkout counters had enough cash. Reconciled money and receipts in register drawer at the beginning and end of each shift.

COMPUTER SOFTWARE CAPABILITIES: BS&A, Microsoft Office, Microsoft Outlook, Infusion Software, Stamps.com, UPS Shipping, PDF and EPS files transferred into Corel Draw Software. MS Dos software for Engraving.

EDUCATION

High School Diploma: 1989

Clonlara High School Ann Arbor, MI, US

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