Work History

Dax Patel

Contact

Address

Missouri City, TX 77459

Phone

832-***-****

E-mail

ad26ce@r.postjobfree.com

Skills

Microsoft Office & Office

*** ****** ********* ****,

Excel, PowerPoint,

Outlook

Windows, Unix, MacOS,

Operating System

Networking device VoIP,

Router, Switch

End-Host and Networking

device Security

Communication - verbal,

listening, note-taking &

writing, over-the-phone

Data Management and

Office - Compiling and

recording data

Commended for

reliability, trustworthiness

and honesty

Competencies

End-user support

Device configuration

Security Protocols

Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training in hardware, software, network and computer system.

Information Technology Specialist

Technician

ONS Traders, Missouri City, TX

Served as IT Support specialist for 8 sites around Greater Houston area, assisting and providing

technical support to over 50 employees for the

company.

Conducted daily system monitoring, verifying

security, integrity, availability and identify potential problem of hardware, server resources, applications, and key processes.

Tested new software and hardware prior to

deployment. Further Patched software and installed new versions to eliminate security problems and

protect data.

Installed, configured, and maintained computer

systems with operating system, vital applications, and network connections.

Developed and implemented preventive

maintenance procedures.

Diagnose, troubleshoot, and repair Computer

Systems, software glitch, and network issues.

Established, repaired, and optimized networks by

installing wiring, cabling, managed and unmanaged

networking devices to rapidly restore connectivity and prevent unnecessary downtimes.

Delivered technology training to junior team

members and end-users, enhancing knowledgebase

and team productivity. Further educating end-user

of security risk arising from identity theft, malware, ransomware, and other threats and their

responsibilities.

2017-05 -

2023-04

Hardware installations

Application support

Technical documents

comprehension

Desktop support

Software diagnosis

Customer service expert

LAN protocols

Assisted in development of system security protocols. Supported users remotely using Altris, Remote

Desktop login with RDP software in on-site location. Created user accounts and assigned permissions.

Maintains the Group Policy infrastructure based on the policies and guidelines provided

Collaborated with vendors to locate replacement

components and resolve advanced problems.

Prioritize and use high levels of help desk tickets to troubleshoot, Install, modify, and repair software and hardware.

Wrote and reviewed tickets to request maintenance

to various types of equipment and delegating to

appropriate department.

Promoted dedicated customer service and support

by promptly resolving customer complaints.

Answered and triaged requests for assistance to

provide top-notch technical support over the phone and in person.

Generated reports to track performance and

analyze trends.

Manager

Om Namah Shivaya LLC, Missouri City, TX

Cross-trained existing employees to maximize team

agility and performance.

Maximized performance by monitoring daily

activities and mentoring team members.

Developed and maintained relationships with

customers and suppliers through account

development.

Developed and implemented business strategies to

achieve business goals and stay competitive.

Monitored and analyzed business performance to

identify areas of improvement and make necessary

adjustments.

Launched quality assurance practices for each

phase of development.

Maintained professional, organized, and safe

environment for employees and patrons.

Managed and motivated employees to be

productive and engaged in work.

2013-02 -

2017-08

Certifications

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Technical Support Specialist

Sears, Houston, TX

Explained technical information in clear terms to

non-technical individuals to promote better

understanding.

Responded to support requests from end-users and

patiently walked individuals through basic

troubleshooting tasks.

Setup meeting and conference room with

projection, video conferencing, VOIP conferencing, remote meetings.

Collaborated with supervisors to escalate and

address customer inquiries or technical issues.

Suggested software and hardware modifications to

reduce lag time and improve overall speed.

Provided high-level technical support by resolving inquiries by phone, e-mail, and web consistent with department and team service levels and goals.

Walked individuals through basic troubleshooting

tasks.

Documented support interactions for future

reference.

Configured hardware and granted system

permissions to new employees.

Monitored systems in operation and quickly

troubleshoot errors.

Used ticketing systems to manage and process

support actions and requests.

2003-05 -

2013-06

2022-01 CompTIA A+

2023-03 CompTIA Network+

2023-06 Cisco CCNA

2023-06 Microsoft 365 Certified

Education

Bachelor of Science: Currently Pursuing

Bachelor Degree in IT

Southern New Hampshire University

2023-04 -

Current

Associate of Science

Wharton County Junior College - Sugar Land, TX

2002-06 -

2004-12

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