Name-Elda Dejene

ad26bw@r.postjobfree.com

Phone-717-***-****

Enthusiastic 7+ years of experience in providing excellent customer service Handling multiple tasks and guarantying customer’s satisfaction a Hardworking bottle server who thrives under pressure and goes above and beyond to create unforgettable guest experiences serving in in high volume atmospheres while maintaining a positive attitude and great sense of enthusiasm during peak hour well organized, professional and committed to delivering high quality results with little supervision. Adapt at managing multiple tasks with an ease using expert time management methods and great team player.

Professional experience

Citizens & Culture rooftop -Bottle girl

• Maintained update to knowledge of drink menu items, promotions specials in liquors used persuasive selling techniques to maximize sales.

• Present menus to patrons answer questions about menus items and made recommendations to promote customers satisfaction.

• Collects orders and payments quickly and accurately.

• Perform all assigned duties as assigned by managers or supervisor

• Perform all side works duties according to the schedule

• Responsible for cleanliness and neatness of customer table

• Adjusted place layout when there is an event

• Ability to be quick and efficiently in a fast paced environment Spectrum lounge- Bottle girl

• Welcome guest guided guests to their sections explain all the specials and take there orders

• Taking orders of their drinks and Hookah

• Delivered bottles and served drinks to guests maintained clean sections and vip areas

• upsell and delivered bottles in a timely manner to our guests

• Maintained a fast paced work ethic while working with a large crowds are during hectic events

MGM CERTIFIED DEALER -BLACKJACK & BACCARAT DEALER

• checking the players bet before dealt and making sure the table minimum and maximum.

• notifying floor supervisor for help for any problems

• computed players winning and losing hands.

• dealt appropriate number of cards out of players.

• check the players bet before dealt.

• exchange money for chips to be used in the game.

• explained rules of the games through instructions and demonstrating to participants

• observed participant for cheating or not following the rules of the game.

• exchanged paper currency for chips.

• paid wining and collected losing bet along with company procedures, rules and regulations.

• quick learner

Dukem Restaurants -waitress

• welcome Guests

• Fostered repeat customers by consistently providing quick, well-timed, and professional service.

• listened to customers preferences to make appropriate suggestions.

• efficiently set up served parties up to 20 people (separately billed)

• provided customers with information about portion sizes and ingredients.

• Help the bartenders to receive and prepare order.

• Respect for incoming customers and greeting with customers. T-mobile authorized dealer.

Full time -sales associate

• Giving customer best deals and promotions depending on what they need and selling phone, different accessories, activating new lines.

• Recommended and helped customers select merchandise based on their needs.

• Exchange returned merchandise for customers quickly and efficiently.

• Confirmed that appropriate change was made to resolve customer’s problems.

• Extended customers subscriptions, offering discounts and promotions to ensure high customer retention rates.

• Trained new employees on company customer service policies and service level standards.

• Multi-tasking, selling phones and taking payments at the same time.

• Work under pressure.

Skills

• Exceptional customer service rules, and regulations for alcohol sales

• Upsell bottles and special promotions

• Beverage preparation station set up and clean up

• Time management

• Hospitality service expertise

• Specialized liquor Beer, and wine knowledge

• Credit card and cash handling

• POS /Toast/square system

• Sales Experts

• Promoting

• Multitasking

• Outgoing personality

• VIP Experience

• Flexible schedule capability

• Team player

Contact this candidate