KIMBERLY SEWELL

Tuscaloosa, AL ***** 205-***-**** ad26bu@r.postjobfree.com WWW: Online Profile

I am a native of Tuscaloosa,

Alabama. I graduated from Hillcrest High School, and moved on to Shelton State Community College after graduation, enrolling full time, to study Computer Science. I plan on continuing my studies in the near future. I am a dedicated, organized, and methodical individual. I possess great interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable, loyal and dependable, and often seek new responsibilities, within a wide range of employment areas. I'm interested in a position in a company with opportunities for growth and advancement, where I am valued as well as can become an asset to. I am open to many different areas of employment. I am able to adapt quickly and efficiently to new environments. I have great communication skills, both oral and written, and the ability to problem solve quickly. I see myself as approachable, friendly, warm and empathetic, as well as great listening skills. Customer Service

Mail Distribution

Inventory Control

Front Office Management

File Management

Complex Problem-Solving

Staff Management

Multi-Line Telephone System

Bookkeeping

Oral and Writing Communication

Listening Skills

Proficient in Tabs 3 software

Telephone Etiquette

Appointment Scheduling

Task Delegation

Sensitive Information Handling

Microsoft Office Suite

Conflict Resolution

Calendar Management

Punctual and Reliable

Payment Processing

Attention to Detail

Confidentiality Handling

Records Management

Professionalism

Administrative Skills

Team building

Front Desk Receptionist/Accounts Payable, 02/2023 - 01/2024 PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Phelps Jenkins Gibson And Fowler LLP – Tuscaloosa Al Enhanced customer satisfaction by providing efficient and professional front desk services. Streamlined office operations for improved productivity with effective organization and communication skills.

Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution. Increased guest retention by maintaining a welcoming and organized reception area. Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits. Developed strong working relationships with team members, fostering a positive work environment. Handled sensitive customer information with confidentiality, adhering to company privacy guidelines. Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner. Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.

Maintained accurate records of visitor logs for security purposes and compliance with company policies. Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk. Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.

Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.

Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.

Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.

Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Scheduled, coordinated and confirmed appointments and meetings. Collected room deposits, fees, and payments.

Resolved customer issues quickly and notified supervisor immediately when problems escalated. Answered multi-line phone system and transferred callers to appropriate department or staff member. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Completed data entry and filing to keep records updated for easy retrieval. Completed all tasks in compliance with company policies and procedures. Maintained confidentiality of sensitive data to protect customer and business information. Oversaw the Runners daily tasks, created their weekly schedules, maintained a great working environment for everyone.

Assistant Manager, 08/2022 - 02/2023

Eastward Apartment Homes – Gordo, AL

Improved customer satisfaction by addressing and resolving complaints promptly. Streamlined store operations for increased efficiency, implementing new processes and procedures. Developed strong working relationships with staff, fostering positive work environment. Increased sales through effective merchandising strategies and targeted promotions. Managed inventory levels to minimize stockouts while reducing overhead costs. Collaborated with management team to develop strategic plans for business growth and improvement. Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies. Maintained clean, safe, and organized store environment to enhance customer experience. Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues. Facilitated clear communication between employees and upper management through regular meetings and updates.

Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.

Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Caregiver, 07/2018 - 08/2022

Arrington Family – Tuscaloosa, AL

I worked as a caregiver for 2 small boys. They were in my care from 8a.m.- 5 p. m., Monday through Friday, was responsible for feeding them balanced meals twice a day and also provided healthy snacks between meals. Worked on age appropriate curriculum daily, learning alphabet, letter connection, and reading, as well as simple number learning. I helped them learn how to recognize their feelings, and emotions. Went to the park several times a week as well, and other outdoor activities every week. This job ended when they started school.

Office Manager/ Bookkeeper, 08/2004 - 05/2012

Surface Innovations Custom Stone And Tile – Tuscaloosa, AL Streamlined office operations by implementing efficient filing systems and organizational strategies. Enhanced team productivity by delegating tasks effectively and overseeing daily workflow. Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.

Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Associate of Science: Computer Science And Programming, Expected in 12/2025 Shelton State Community College - Tuscaloosa, AL

I was a full time student as well as a full time employee, starting my family at the same time. I regrettably took time off from school, due to financial and personal reasons. Unfortunately, I was not able to return as I had planned. Now I plan to return to my studies in the near future, with hopes to complete my degree in the next 2 years.

Certificate: Computer Science, 05/2000

Bessemer Tech - Bessemer Al

Certified Notary Public, commencing April 25, 2023 and expiring on April 25,2027. EDUCATION

CERTIFICATIONS

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