LORI BUTLER

CONTACT

*** * ******** **.

Raymore, MO 64083

816-***-****

ad26b4@r.postjobfree.com

PROFILE

Highly strategic and multi-task oriented Managerial Professional with excellent organizational supervisory, collections and accounting skills. Broad knowledge in managing staff, data compliance with attention to detail. Entrusted with time sensitive and confidential Information. Developer of portfolio and training procedures, producing solutions in time sensitive situations, while being flexible and versatile.

EDUCATION

Peru State College

Peru Nebraska

BACHELOR OF SCIENCE

Business Administration

1982 - 1986

KEY SKILLS

Managerial Expertise

Proficient in Microsoft

Time Management skills

Excellent communication skills

INTERESTS

Reading

Quilting

Sewing

Crochet

Watching Sports.

Volunteer Work

Susan G Koman for the Cure

Wayne Chicken Days Committee

Relay for Life Chairman

EXPERIENCE

TREVIPAY • JULY 2014 – OCTOBER 2023

Senior Success Associate – Working with GM dealerships and customers to resolve billing and payment issues. Answered incoming calls and email cases to help with resolutions. Dealt directly with Customers Enterprise Fleet. Wheels and Donlen just to name a few. Assisted the team in additional training, and refreshers. Also did training for incoming new hires on additional portfolios supported by the company.

NCCT – JANUARY 2012 – JULY 2014

Supervisor of Call Center

Managed staff, updating skills and training the call center staff. Knowing the products sold by the company, keeping the staff up to date on the details of a changing product. Answered emails, calls and questions and also submitting quarterly and monthly reviews for consistency and merit.

BARNYARD LIQUORS JANUARY – 2008 – 08-2014

General Manager, Bookkeeper and Supervisor

Maintained and reconciled general Ledger accounts and receivable transactions. Schedule staff and was in charge of orders, unpacking and payments to Vendors.

NOVASTAR MORTGAGE JANUARY 2007 – DECEMBER 2008

Supervisor/LEAD for Mortgage Collections,

In charge of staff meeting monthly goals, assessing staff for merit and monthly reviews.

FIRST NATIONAL BANK OF OMAHA 1987 – 2006

Associate Manager Collections Call Center

Developed and managed Commercial Card Visa and Mastercard with a National customer base. Also managed individual Customer portfolios. Implemented a new program for VISA and Mastercard credit limits saving the company 500,000 to 1,000,000 per year in charge off accounts. Managed call center operations, management and staff. This includes hiring and terminating and reviewing direct reports. Handling Elevated calls and correspondence.

References Available upon request.

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