Call Center General Manager
Resume:
LORI BUTLER
CONTACT
Raymore, MO 64083
ad26b4@r.postjobfree.com
PROFILE
Highly strategic and multi-task oriented Managerial Professional with excellent organizational supervisory, collections and accounting skills. Broad knowledge in managing staff, data compliance with attention to detail. Entrusted with time sensitive and confidential Information. Developer of portfolio and training procedures, producing solutions in time sensitive situations, while being flexible and versatile.
EDUCATION
Peru State College
Peru Nebraska
BACHELOR OF SCIENCE
Business Administration
1982 - 1986
KEY SKILLS
Managerial Expertise
Proficient in Microsoft
Time Management skills
Excellent communication skills
INTERESTS
Reading
Quilting
Sewing
Crochet
Watching Sports.
Volunteer Work
Susan G Koman for the Cure
Wayne Chicken Days Committee
Relay for Life Chairman
EXPERIENCE
TREVIPAY • JULY 2014 – OCTOBER 2023
Senior Success Associate – Working with GM dealerships and customers to resolve billing and payment issues. Answered incoming calls and email cases to help with resolutions. Dealt directly with Customers Enterprise Fleet. Wheels and Donlen just to name a few. Assisted the team in additional training, and refreshers. Also did training for incoming new hires on additional portfolios supported by the company.
NCCT – JANUARY 2012 – JULY 2014
Supervisor of Call Center
Managed staff, updating skills and training the call center staff. Knowing the products sold by the company, keeping the staff up to date on the details of a changing product. Answered emails, calls and questions and also submitting quarterly and monthly reviews for consistency and merit.
BARNYARD LIQUORS JANUARY – 2008 – 08-2014
General Manager, Bookkeeper and Supervisor
Maintained and reconciled general Ledger accounts and receivable transactions. Schedule staff and was in charge of orders, unpacking and payments to Vendors.
NOVASTAR MORTGAGE JANUARY 2007 – DECEMBER 2008
Supervisor/LEAD for Mortgage Collections,
In charge of staff meeting monthly goals, assessing staff for merit and monthly reviews.
FIRST NATIONAL BANK OF OMAHA 1987 – 2006
Associate Manager Collections Call Center
Developed and managed Commercial Card Visa and Mastercard with a National customer base. Also managed individual Customer portfolios. Implemented a new program for VISA and Mastercard credit limits saving the company 500,000 to 1,000,000 per year in charge off accounts. Managed call center operations, management and staff. This includes hiring and terminating and reviewing direct reports. Handling Elevated calls and correspondence.
References Available upon request.
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