Antonia Nunez

ad269z@r.postjobfree.com Sicklerville, NJ 856-***-****

Summary

Highly motivated and detail-oriented professional returning to the workforce after a dedicated period as a stay-at-home mom. Possessing a solid foundation in customer service, bringing a unique blend of interpersonal skills, empathy, and adaptability. Proven ability to communicate effectively, address customer inquiries, and resolve issues promptly. Adept at multitasking in fast-paced environments and leveraging organizational and time management skills honed through managing household responsibilities.

Skills

• Effective verbal and written communication skills to interact professionally with customers and colleagues.

• Ability to empathize with customers and provide personalized assistance, creating positive interactions.

• Proven ability to adapt quickly to changing situations and environments, ensuring flexibility in handling diverse customer service scenarios.

• Adept at identifying customer issues and implementing effective solutions to ensure satisfaction and resolution.

• Skilled in managing multiple tasks simultaneously, maintaining attention to detail while providing efficient service.

• Strong time management skills developed through balancing family responsibilities, demonstrating the ability to meet deadlines and prioritize tasks.

• Familiarity with basic computer applications and the ability to quickly learn and navigate new software or customer service platforms. Professional Experience

Home Sicklerville, NJ

Full-time Stay-at-Home-mom March 2009 – Present

Taught 7 children specific parts of coursework, improving their academic performance. Scheduled and maintained 100% of appointments. Time management of all social activities as well as in the home. Mediator- had to mediate issues between 7 children. Problem solving between 7 children with 75% accuracy. Maintain, educate, and teach personal hygiene. Healthy meal prep researching and executing healthy meal choices with approximately 85% execution for 7 children and 2 adults.

Bancroft Neurohealth Cherry Hill, NJ

Program Associate February 2004 to March 2009

Provide supervision, guidance, instruction, and/or skill building to assigned persons served within a specific Program site (Home and Day Center) regarding daily living activities, safety, vocational activities, and interaction with others. Prepare and maintain records and case files, including documentation such as clients' personal information. Advocate for persons served including but not limited to seeing/attending appointments, money management, time management, and vacation preparation. Manage, track, and documentation of persons served with Diabetes. Relaying any pertinent information to families of persons served. Commerce Bank Cinnaminson, NJ

Bank Teller February 2002 – March 2003

Provide exceptional customer service, responding to inquiries and resolving problems in a timely manner. Deposit and withdraw into and out of people's accounts. Cashed and/or deposited checks. Assisted with emptying the penny arcade.

Sterling Manor Nursing Home Maple Shade, NJ

Certified Nursing Assistant 2001— 2003

Responsible for assisting elderly resident with their activities of daily living. Consisting of but not limited to bathing and getting dressed maintaining a balanced diet and getting to their appts. Helping them with their personal hygiene routines while maintaining confidentiality, privacy, and dignity. Also assisted with keeping their areas organized, tidy, and free of clutter. Maintained a positive relationship with their family members and kept them informed of loved ones' care when in compliance with laws and regulations. Languages

Spanish - Intermediate

Education

Woodrow Wilson High School – Camden, NJ

June 2001, GED

References are available upon request.