MEGHANA DHANNAPUNENI CSM®

Dallas Tx ***** 208-***-**** ad269x@r.postjobfree.com

SUMMARY

Around 8+ years of IT professional experience in Project Management, Business Analysis, QA Tester, Salesforce CRM platform as Salesforce BA and QA Analyst. Certified Scrum Master.

Expertise in leading and managing end-to-end QA projects, utilize multiple project management methodologies to drive efficiency and continuous improvement, collaborate with cross-functional teams to establish and maintain quality standards while ensuring the team is meeting the compliance regulations.

IT experience in Software Quality Assurance with thorough Knowledge Functional Testing, Integration Testing, System Testing, GUI Testing, Sanity Testing, Smoke Testing, Regression Testing, User Acceptance Testing, Extensive Mobile Testing.

Sr. QA Lead with a keen sense of urgency to fix and pivot when problems arise. Experience in managing software testing and automation projects throughout the testing phase. Proven expertise in ensuring software reliability and performance by conducting quality assurance and automation testing, including software test case development and execution, implementation of test plans and bug tracking.

Onboarding new QA team members and Providing the KT sessions regularly to get the team up to speed with multiple projects.

Ability to collect information to understand challenges and underlying concerns, share ideas and help others calmly and collaboratively.

Ability to prioritize workload and provide timely follow-up and resolution and to work in a fast-paced environment and embrace frequent change.

SME for Salesforce Service Cloud, Sales and Marketing clouds.

Experience developing and implementing a test strategy for one or more software applications independently. Provide direction and leadership to QA team for all testing related activities.

Assessing and appraising the maturity of existing test organizations against the full lifecycle of a defined Testing Methodology, identifying and implementing recommendations to lead clients to a higher level of maturity and improve efficiencies, Managing Test Delivery engagements, including Development Integration Testing (Component/Feature Testing), System Integration Testing (SIT), User Acceptance Testing (UAT) and Production Acceptance Testing (PAT);

Debug and troubleshoot automated test issues, ensuring the stability and reliability of our software. Take ownership of the automated testing suite of our project.

Demonstrate a 'team-first' mindset, fostering a culture of trust and respect among teammates.

Collaborate on cross-functional development teams to build and maintain software automation.

Expertise in requirement gathering and analysis, development test strategies that include, Testing Scenarios, Testing approach, and scope of the Testing.

Strong Understanding of the Software Life Cycle (SDLC), QA Life Cycle (STLC), and QA Methodologies- Waterfall and Agile

Experience in Testing various applications like Client/Server, Database, Web Based applications on windows, CRM applications Salesforce Applications and Unix, Linux platforms

Experience in manual and automated Testing using multiple testing tools Worksoft, AccelQ Testing Tool, Selenium etc

Expertise in leading the Testing phase for different components which includes Channel Platform Testing, We Chat app, Five 9, Dupe blocker, Adobe Testing, Mobile Testing including Device, Tablet, Salesforce upgrade and App Testing.

Expertise in using defect tracking Tools like Jira, Jira Dashboards, Microsoft Test Management (MTM) and Test Director for logging defects. Generation of Daily and weekly reports and analyzing the reports.

Strong Understanding of the Database Management System (MS SQL Server) and experience in writing the SQL queries for Business applications to validate Data.

Support development of new programs by testing new ideas with clients, problem solving ways to improve test results, and helping scale successful tests

Automation tools : AccelQ, Work soft, Selenium.

Environment: SQL Server, Salesforce.com Platform, Salesforce Inspector, AWS, QA staging, UAT staging, Jira, Java,X-Ray testing tool, Confluence, Workflow & Approvals, Generated Reports, Windows, Selenium, MS Word, Excel (Pivot tables, MS Access etc), MS Visio, SAS and ACL methodologies, Reconciliation of Audit Reports. ServiceNow

EDUCATION

Bachelors in Computer science and engineering – Loyola University – April 2010

MBA in Human Resources and Finance – Villa Marie - May 2014

Sr Salesforce QA Lead/Automation Tester:

Illumina – San Diego, CA. Jan 2022 – Current

Testing and continuously improving end-to-end functionalities using quality processes, tools, and methodologies. Implementing intelligent testing approaches based on automation and manual testing and solutions.

Expertise in Communicating with a wide variety of stakeholders, business users, and management, and worked closely with executive leadership, Developers, Product Owners etc. Extensively worked with the Business teams to understands business requirements and translating them into comprehensive test plans. Analyzing the code developments and impacts on different components to make sure complete impact including Positive and Negative scenario Testing is included in Testing scripts build for both Automation and Manual Testing.

Triage critical issue investigations impacting the Service functionalities and application functions, track KPIs for Manual and Automation Tasks.

Provide detailed reports on all testing metrics utilizing Various tools and Confluence, MS Office, Jira, SharePoint, Quip etc. Maintaining Manual and Automation Regression suite.

Independently managing Automation team and Manual teams, provide business analysis. Lead the QA team in converting the manual scripts to automation.

Extensive experience Testing applications in interactive/Agile Development lifecycle. QA Lead for a team of 7 resources working from various regions. Worked rigorously to make sure my team has provided the quality deliverables to the Business on time.

Manages the assurance of continuous improvement toward defect-free processes that meet or exceed business needs in the supported functionalities. Responsible for the overall assessment and improvement of the QA capabilities, processes, and automation tools that are critical to the quality assurance programs and processes.

Experience in delivering as part of a large program team with multiple Agile delivery teams and projects, identifying and elevating quality and delivery timeline risks and mitigation efforts timely.

Mentor/Guide Junior Testers Testing tools and techniques and provide regular Knowledge transfer session on different components of Salesforce- Service Cloud and Sales cloud

Write SQL queries to prep the test data from different systems.

Reviewed and analyzed the Business Requirements, Functional specification and Design Documents. Requirement gathering and creating high level estimation plan.

Lead the PBR Sessions with the BA’s, Developers and QA Team to get good understanding on the functionality before starting the Test Build.

Collaborated with the other teams to perform nonfunctional testing including facilitating the hyper care support for defects raised post production deployment.

Triaging the tickets from Service Now. Identifying the RCA of the issue providing the quick resolutions to the customers.

Conducted Daily team meetings with Manual testing team and Automation Testing Team. To get the status updates, remove any blockers and identify the risk, RCA Analysis and based on the severity communicated the risik to the Team Stakeholders in a timely manner.

Experience developing and executing test cases and test case repositories within test management tools, including work soft, AccelQ etc with release, defect, and test coverage reporting. Conducted regular defect triage meetings, worked with the developers and other testers for getting them to closure.

Lead and Testing the upgrade validations for Salesforce Release’s, Service Max Go upgrades, Adobe upgrades, Duple blocker upgrade, Five 9 Testing. Reviewed the release notes provided and did the impact analysis. .

Written automation scripts for End-to-End test suites in AccelQ and Worksoft Automation Tools.

During the reviews for each sprint identify the new enhancement impact on the Automated E2E Scripts. Simultaneously worked on the code build for the new stories and do the smoke testing in lower environments before doing the Regression Testing.

Lead the QA Testing, UAT Testing, Regression Testing phases. Extensive prep work done for both Manual Testing and Automation Testing team so make sure smooth Testing phases are implemented.

Manages post-implementation exercises to identify strengths and opportunities for improvement.

Working on Salesforce standard and custom objects like Accounts, Products, Cases, Work Orders, Contacts, Field Application Notifications, Reports, Opportunities, Knowledge Articles.

Extensively worked on Case Management, Field Service Management, Parts Orders, Reports, Notifications

Worked on different Modules including Service Cloud, Sales cloud, SAP integration.Worked on validation Rules, Approval process approval page Layouts.

Performing validation checks in lower Sandboxes (QA, UAT, Val) and production environments.

Creating Test strategies, Test plans, writing Test cases, reviewing the Test cases, and executing them in various lower environments before moving the code to production.

Salesforce QA Lead

Horizon Hobby – Champaign, IL Oct 2019 – Sep 2021

Document Salesforce testing strategy, develop and analyze test plans, create and execute tests, communicate issues/findings, manage defects, document test results, generate test reports, defect management.

Strategizing, planning, and executing testing processes to maintain high standards in Salesforce applications.

Test multiple configurations of SFDC platform such as Profiles, Permission Sets, Groups, Triggers, Flows, Execute batch jobs, Page Layouts

Test planning and execution of Service Cloud, Commerce Cloud, Marketing Cloud, Salesforce integrations.

Continuously improve the automated testing process to increase efficiency using Selenium Testing tool.

Experience with analyzing requirements, creating test scenarios, creating SQL queries, performing test execution.

Communicate service status, improvements, and any potential issues to senior management and other stakeholders.

Testing complex next generation features for Salesforce CRM. Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycle.

Document requirements, test plans with SME, project team prior to requesting business user testing.

Present Demos of the solutions to client and project team.

Experience SDLC in both Agile and waterfall technologies. Worked with the project team to provide quality output throughout the product lifecycle.

Analyze the progress and evaluate results for accuracy and efficiency.

Interview the users to identify gaps, challenges, requirements and determine, document business and user requirements, process flow definitions, and functional specifications.

Conducted regression test planning for the project and identified the critical regression tests.

Maintain test environments to support testing efforts. Review requirements, designs, and other documentation to ensure testability

Conduct testing to ensure that functionality, usability, reliability, and performance of IT solutions are consistent with requirements and established acceptance criteria

Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations

Assist development team in troubleshooting and determining root-cause of application defects and issues and Document test results and communicate to Project Management and other Project Stakeholders

Work with upstream and downstream application teams to execute test cases. Attend and collaborate in all stand ups, planning and design. Wrote, developed, updated and executed test cases

Designed Topology Diagrams, and documented various procedures on how the Marketing cloud, Commerce cloud, Service clouds are talking to each other to retrieve data pertaining to Accounts, Orders and Customer service cases created in Service cloud.

Documented the test cases by using X-ray tool in Jira on changes to Salesforce.com deployment including managing multiple sandbox instances. Provided Demos to the business on various Service Cloud functionality enhancements.

QA Analyst May 2018 – July 2019

Department of Innovation and Technology – Springfield, IL

Project 1: Legacy development AIS transition to WETSA ERP - This project's purpose is to transform Legacy system AIS module (State government) to ERP module (Deloitte). The project goal is to implement two interfaces Accounts Receivable and Accounts Payable to ensure the funds received from various mobile carriers are been payed to the respective 911 call centers.

Project 2: Fleet Migration - The objective of this project is to migrate from windows 2003 to windows 2016 which serves as the web server for CMS Division of Vehicles. Identify improvement opportunities by analyzing data and share recommendations with team members and stakeholders

Technologies – MS Project, MS Visio, Project and Portfolio Management (PPM) Tool, MS Teams, Scrum framework, SQL, Power BI, Tableau

Managed project elements for multiple initiatives from initial planning to project rollouts. Involved in planning for project executions, conducted user interviews to understand application requirements and major pain areas.

Launched a fully adaptable testing framework to enable prioritization and control sequence of execution and construct data driven tests.

Developed maintained execute manual tests for new features, UAT, Accessibility testing

Execute cross browsers, mobile devices, (Phones, tablets on IOS, Android and windows) regression suites.

Created SQL scripts for validation. Executed SQL scripts to validate all defined criteria

Actively participated in release and deployment processes to understand the environments status/condition. Worked with the developers and the product managers to understand the products for better test coverages.

Pinpoint new defects, report them in JIRA, prioritize them, refine and track them for complete resolution

Collaborated with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing, and planning sessions.

Outlined work plans, determined resources wrote timelines and generated initial budgets as part of project scope determination and also Inspired Agile technical project teams to high levels of performance and quality to provide exceptional business value.

Gathered and analyzed project requirements through interactions, meetings and periodic walkthroughs with potential application users and to develop business requirements documents (BRD) and functional requirements documents (FRD), "as is" and "to be" processes and user mockups.

Formulated integration system process flows, business process model and notation (BPMN) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews.

Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources. Closely collaborated with project members to identify and quickly address problems.

Randstad

QA Tester Aug 2015 – Jan 2018

Planned, facilitated and reported on quality assurance testing efforts.

Tested wide range of software applications, employing various testing techniques and methodologies.

Performing functional, regression and integration testing using Automation tools to make sure the application conforms to the requirement specifications

Developed and implemented selenium Test Automation Framework to facilitate scripting, scalability, modularity, process definition, reusability, and maintenance and reduce costs.

Regularly participated in Technical and Use Case review meetings for various functionalities in the application.

Performed User Acceptance Testing. Conduct various levels of testing including functional, regression, integration and performance. Involved in Defect Triage Meeting.

Involved in reviews for functional requirements and Test case scenario and Test case designing.

Analyzing Business requirements and solution specification documents to design Test Plans, Test cases.

Executed parallel browser testing on various machines using Selenium Grid and performed cross browser testing. wrote automation to test the controls from end to end starting to invoking in Internet Explorer

Developed Rest API – (creating participants for a claim) and worked on internal project on developing ATS. Using web methods like GET, POST, DELETE, etc

Created detailed Business Requirement Documents (BRD) and then translated the BRD into functional specifications for development teams. Trained team members as well as the rest of the company staff in employing agile and scrum practices to improve workflow.

Involved in querying using SQL and updating records and validate database records as expected. Performed the backend testing to verify the data integrity by passing SQL queries.

Interviewed business clients to analyze their IT business requirements and recommend and design technological improvements to their business processes and operational procedures.

Support internal clients in the development and implementation of web-based applications throughout the full system development lifecycle (SDLC).

Proficient in Microsoft Visio, Excel, MIS, Jira. Responsible for creating communication plans to reach both internal audience and external customers.

Translated business user concepts and ideas into comprehensive business requirements and design documents.

Deloitte

Audit Enterprise Risk Consultant May 2010 - June 2012

Applying exploratory data analysis, data migration techniques on journal entry data to identify data quality issues, analyzing unusual patterns and outliers in the data through use of Deloitte methodologies and technologies such as SAS and ACL.

Assessing completeness of the client data through reconciliation with audited trial balance and validating the quality of the data provided through a series of data integrity checks.

Test journal entries for the risk of management override of controls on financial statements as per guidelines of Statement on Auditing Standards No. 99 (SAS 99) and International Standard on Auditing No. 240 (ISA 240), as issued by the AICPA, IAASB, and other regulatory bodies.

Documenting and presenting the analytical results through tools like AS/2.

BCIA School of Arts – Volunteer

Trainer/Event planner/Management 2018 to Present

Volunteer for motivational speaker at fundraising events on various subjects such as the cross-cultural communication, leadership, current affairs.

Self-directed with astute judgement skills. High level of personal accountability for the continued teaching to my students.

Helping the seniors to establish direction and goals amongst the fundraising team.

Writing up accurate and professional progress report to the CEO.

Contributing to the development of the project process improvements and best practices.

Demonstrated ability to lead and motivate outstanding students to achieve their semester goals.

Coordinated and trained 40 students and 10 adults.

Planned and promoted successful fundraising events.

Accomplishments: Honored with the certificate of excellence over the BCIA annual Fund rising Event.

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