MONICA D. JACKSON, MBA

LaPlace, LA • 504-***-**** • ad269s@r.postjobfree.com

DETAIL-ORIENTED EDUCATION, EXPERIENCED PROFESSIONAL Regional/Executive Leadership • Crisis Management • Regulatory Compliance • Change Leadership • Vendor Management • Acquired Key Talent • Employee Relations • Secured Grant Funds • Navigated Governance/Compliance • Data Driven Decision Making • Allocated Resources • Operations Manager • Project Management • Training/Coaching/Development Keller Williams Realty July 2017 – May 2023

HomeSmart Realty South July 2023 – Present

Real Estate Consulting Agent

● Guide clients through financial planning to enable successful real estate transactions.

● Cultivated relationships with home buyers, sellers, lenders, and other real estate transactional relationships.

IDEA Public Schools July 2021 – May 2023

Regional Director of Human Resources

● Secured and maintained 100% success in unemployment claims.

● Partnered with organizations to create and execute COVID-19 protocols, ensuring staff health.

● Collaborated with Risk Management and Legal teams to improve compliance with local, state, and federal regulations, including but not limited to workers' compensation and unemployment claims.

● Investigated staff and student claims to mitigate risks per the Employee Code of Conduct.

● Improved staff retention and discipline by guiding regional leaders in strategy execution. Regional Director of Operations July 2017 - July 2021

● Achieved 100% compliance with local, state, and federal regulatory systems.

● Generated 100% enrollment by the anticipated first day of school.

● Spearheaded excellence in transportation, child nutrition, facilities, health services, and support functions to facilitate organizational and operational success.

● Finalized data-driven decisions by analyzing tracking systems, enhancing strategies, leveraging metrics, and navigating customer understanding.

● Supported employee relations via disciplinary management and performance coaching.

● Conducted annual operations, finance, and human resources audits.

● Improved regional performance metrics through Operations team monitoring.

● Collaborated with Marketing to allocate budgets and increase brand awareness.

● Cultivated external partnerships to guide contract management and negotiation.

● Identified new construction sites with development and expansion potential.

● Navigated governance boards and organizational compliance. St. John the Baptist Parish School Board March 2015 - June 2017 Accounting Supervisor

● Prepared budgets for all funds, enhancing accuracy by cross-referencing data, verifying figures, and monitoring performance through advanced financial tools.

● Expedited procurement to enable the timely and efficient purchasing of goods and services.

● Collaborated closely with the CFO and Superintendent to achieve organizational goals.

● Trained schools, Central Office Bookkeepers, and Principals on financial systems; Tyler Munis.

● Oversaw accounts payable operations and invoice processing.

● Generated state reporting data and prepared annual financial reports.

● Conducted internal audits and collaborated with external auditors.

● Launched new accounting systems and monitored student accounts. KIPP New Orleans June 2012 - Feb 2015

Business Operations Manager

● Generated parent-community engagement by leading meetings, workshops, and events.

● Optimized HR functions, including interviewing, payroll, training, and labor law compliance.

● Guided efficient resource allocation by mastering financial and budget planning.

● Mobilized enrollment efforts through recruitment initiatives and home visits.

● Centralized inventory management for technologies and miscellaneous supplies.

● Streamlined transportation administration by coordinating vendor routing.

● Spearheaded fundraising event planning and controlled grant applications. Algiers Charter Schools Association Nov 2008 - June 2011 Director of Grants & Development

● Partnered with the CEO, Board, Executive/School Leadership to craft strategic marketing plans.

● Cultivated relationships with foundations and corporations by developing persuasive grant proposals for both federal formula and competitive funding opportunities.

● Trained the Development Committee and Heads of Schools to strategize fundraising goals and improve student services, such as career support.

● Collaborated with the Parent Annual Fund Committee to train volunteers for annual giving, special events, and fundraising programs.

● Delivered development reports at monthly board meetings. Edison Learning July 2008 - Oct 2009

Director of Human Resources & Operations

● Oversaw and implemented transportation, food, security, facilities, and third-party contracts.

● Streamlined budgeting and procurement via cost-effective strategies and team collaborations.

● Recruited, onboarded, and trained top talent to accelerate team integration. Prior Experience: River Parishes Hospital, Director of Environmental Services; Avis Rent-a- Car, Airport Manager; Hyatt Regency, Rooms Division Manager EDUCATION

The Chicago School of Professional Psychology, Chicago, IL Pending Doctor of Philosophy, Psychology

University of Phoenix, Metairie, LA 2004

Master of Business Administration

Central State, Wilberforce, OH 2000

Bachelor of Science, Business Administration

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