Vanessa Gallego
347-***-**** ad269i@r.postjobfree.com NY, New York
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. EDUCATION
Bachelor’s Degree In International Criminal Justice John Jay College of Criminal Justice-Cuny Graduated 2019 EXPERIENCE
Receptionist/Human Resources Assistant
Quality Building Services, New York, NY Apr 2023 – Oct 2023
• Schedule interviews for applicants.
• Print out resumes.
• Greet and provide applicants with applications for either cleaning or security positions.
• Notify the hiring manager of applicants' arrivals so interviews can begin.
• Once an offer is extended by the hiring manager, enter the applicant's data accurately in Kwantek and send applicants the onboarding documents.
• Assist applicants with the completion of onboarding documents/question for both cleaning and security positions.
• Review applicants' onboarding documents.
• Verify the validity of applicants' IDs and make copies for their I-9 forms.
• Run background checks on candidates on Sterling.
• Obtain transaction numbers from NYS website for all security and FLSD hires.
• Complete E-Verify for all new hires.
• Create cover pages and scan employee files to Human Resources.
• Assist with the transition of personnel at new buildings/sites.
• Handle applicants' and employees' private and sensitive information.
• Provide exceptional customer service.
• Facilitate employees’ login to eHub.
• Provide employees with the necessary link to complete NYS sexual harassment training, collect and manage certificates from employees.
Receptionist
Quality Building Services, New York, NY Apr 2022 - Oct 2023
• Used sign-in sheets and other check-in procedures to track visitors on premises.
• Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
• Ensure the efficient workflow of all front desk responsibilities and attend to visitors waiting for appointments.
• Communicate clearly and effectively with external customers, vendors, job applicants and co-workers within the organization.
• Provide administrative support for various departments as requested.
• File, retrieve, and maintain corporate documents, records and reports Maintain various scheduling and event calendars Make copies of correspondence or other printed material.
Server Dec 2018-Apr 2022
Longhorn Steakhouse
• Ensure optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly with a positive attitude.
• Manage orders and accompanying financial transactions using digital point of sale system.
• Resolve customer concerns.
• Ensure maintenance of food hygiene in accordance with state standards and guidelines. Host/ Service Assistant Jan 2017-Dec 2018
Longhorn Steakhouse
• Greeted and acknowledged guests by escorting them to the assigned table.
• Managed restaurant waiting list during high volume to accurately set guest expectations.
• Sanitized and reset tables to ensure they are available for the next party group. SKILLS
• Multi-Line Telephone Systems
• Organization
• PC
• Information Protection
• Knowledge of HR Systems (Sterling, Kwantec, E Verify, NYS Security Licensing Status) LANGUAGES
• English
• Spanish