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Human Resources Customer Service

Queens, NY
January 29, 2024

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Vanessa Gallego

347-***-**** NY, New York

Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. EDUCATION

Bachelor’s Degree In International Criminal Justice John Jay College of Criminal Justice-Cuny Graduated 2019 EXPERIENCE

Receptionist/Human Resources Assistant

Quality Building Services, New York, NY Apr 2023 – Oct 2023

• Schedule interviews for applicants.

• Print out resumes.

• Greet and provide applicants with applications for either cleaning or security positions.

• Notify the hiring manager of applicants' arrivals so interviews can begin.

• Once an offer is extended by the hiring manager, enter the applicant's data accurately in Kwantek and send applicants the onboarding documents.

• Assist applicants with the completion of onboarding documents/question for both cleaning and security positions.

• Review applicants' onboarding documents.

• Verify the validity of applicants' IDs and make copies for their I-9 forms.

• Run background checks on candidates on Sterling.

• Obtain transaction numbers from NYS website for all security and FLSD hires.

• Complete E-Verify for all new hires.

• Create cover pages and scan employee files to Human Resources.

• Assist with the transition of personnel at new buildings/sites.

• Handle applicants' and employees' private and sensitive information.

• Provide exceptional customer service.

• Facilitate employees’ login to eHub.

• Provide employees with the necessary link to complete NYS sexual harassment training, collect and manage certificates from employees.


Quality Building Services, New York, NY Apr 2022 - Oct 2023

• Used sign-in sheets and other check-in procedures to track visitors on premises.

• Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.

• Ensure the efficient workflow of all front desk responsibilities and attend to visitors waiting for appointments.

• Communicate clearly and effectively with external customers, vendors, job applicants and co-workers within the organization.

• Provide administrative support for various departments as requested.

• File, retrieve, and maintain corporate documents, records and reports Maintain various scheduling and event calendars Make copies of correspondence or other printed material.

Server Dec 2018-Apr 2022

Longhorn Steakhouse

• Ensure optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly with a positive attitude.

• Manage orders and accompanying financial transactions using digital point of sale system.

• Resolve customer concerns.

• Ensure maintenance of food hygiene in accordance with state standards and guidelines. Host/ Service Assistant Jan 2017-Dec 2018

Longhorn Steakhouse

• Greeted and acknowledged guests by escorting them to the assigned table.

• Managed restaurant waiting list during high volume to accurately set guest expectations.

• Sanitized and reset tables to ensure they are available for the next party group. SKILLS

• Multi-Line Telephone Systems

• Organization

• PC

• Information Protection

• Knowledge of HR Systems (Sterling, Kwantec, E Verify, NYS Security Licensing Status) LANGUAGES

• English

• Spanish

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