Vanessa Santos

Great Customer Service

Bloomington, CA 92316

ad2682@r.postjobfree.com

+1-909-***-****

To obtain an Interesting position in a company that can best utilize my Skills and Knowledge. I am hard worker. I believe in being a team player. I take pride and dedication to my job. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Load Planner/Dispatcher

Penske Truck Leasing - Corona, CA

June 2021 to July 2023

In Colton, Ca location: my duties were to Answered multi-line phones, sent carries reports for desired pick-up times and delivery destination . Arrange And coordinate loads./ in Corona, Ca location: my duties were to Recorded times of dispatch, Created BOLs Receive and confirm Loads through EDI, enter into system and set OTR for several Pickup locations. Confirm Back Hauls. Set delivery appointments with customer and set pickup appointments with vendors. Answer multi-line phones, send customers reports for desired pick-up times and delays. dispatch owner operators to appropriate pick-ups and delivery destinations, work closely with operations management and Brokerage from different locations. Created BOLs, enter bols on system for closing and billing. Assisted drivers with emergency calls. Tender loads to drivers. Tender TONUs if needed.

Dispatcher

C.R. England - Fontana, CA

July 2022 to February 2023

Accept Loads through EDI create OTR for morning Dispatch. Answered multi-line phones, sent customers reports for desired pick-up times and delays. dispatched drivers to appropriate pick-ups and delivery destinations. Recorded times of dispatch, pick-ups and delivery worked closely with Planning . Created BOLs, and enter bols on system for closing and billing. Assisted drivers with emergency calls. Inspect Tractor for maintenance. This position was temporary Dispatcher

Blackrock Logistics - Fontana, CA

November 2020 to March 2021

Answered multi-line phones, sent customers reports for desired pick-up times and delays dispatched drivers to appropriate pick-ups and delivery destinations. Recorded times of dispatch, pick-ups and delivery worked closely with Planning . Created BOLs, and enter bols on system for closing and billing. Assisted drivers with emergency calls.

Dispatcher

JP Logistics - Fontana, CA

November 2018 to February 2019

Answered multi-line phones, sent customers reports for desired pick-up times and delays dispatched drivers to appropriate pick-ups and delivery destinations. Recorded times of dispatch, pick-ups and delivery worked closely with Planning . Created BOLs, and enter bols on system for closing and billing. Assisted drivers with emergency calls.

Project Coordinator

APEX IMAGING SERVICES - Pomona, CA

June 2018 to October 2018

My duties are to upload Powerpoint presentation/Excel sheets of daily progress from projects. Upload them to systems for clients to view. Ensuring that clients’ needs are met as the project evolves. Assist the project managers in resources and information and assist with scheduling and planning meetings and project activities. Book flights, hotels and car rentals. Work closely with the City for project permits. Schedule subcontractors for projects.

Education

High school diploma

Pacific High School - San Bernardino County, CA

September 1996 to July 2000

Skills

• Project Planning

• Project Coordination

• Project Management

• Multi-line Phone Systems

• Logistics

• Agile

• Change Management

• Project Implementation

• Microsoft SharePoint

• Microsoft Project

• Computer Networking

• Event Planning

• Microsoft Excel

• Business Requirements

• Budgeting

• Administrative Experience

• Office Management

• Conflict Management

• Management

• Personal Assistant Experience

• Team Management

• Data Warehouse

• Microsoft Office (10+ years)

• Customer service (10+ years)

• Load Planner (10+ years)

• Transportation planning (6 years)

• 3PL (4 years)

• Logistics (6 years)

• Microsoft Outlook (10+ years)

• Google Docs (10+ years)

• Smartsheet (6 years)

• Transportation management systems (7 years)

• Samsara (6 years)

• Fleet management (4 years)

• Fleetlocate (6 years)

• EDI

Languages

• Spanish - Fluent

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