Project Manager Customer Service

Profile

I am an accomplished professional with expertise in operations management, customer relations, and project management. As a dynamic and high-energy leader, I guide companies through changes and challenges, driving them towards profitable growth. I possess a strategic mindset, capable of envisioning innovative solutions and executing them with urgency at all levels of the organization. With extensive experience in customer service, I excel at keeping teams focused and productive. My outstanding strategic abilities have delivered success in highly competitive business markets, and I am skilled in negotiating business partnerships.

Furthermore, I have a strong background as a General Contractor, overseeing all aspects of construction projects from initiation to completion. This includes hiring and training subcontractors, managing licenses and building permits, and providing hands-on supervision and guidance to workers on site. I have gained valuable field experience by collaborating with owners, site attendants, subcontractors, engineers, architects, and inspectors. I actively participate on-site, ensuring the successful execution of projects.

My diverse skill set and expertise make me a valuable asset in driving business to success and delivering exceptional results.

Experience

PROJECT MANAGER, ORACLE CONSTRUCTION; LOS ANGELES, CA — 2021 - STILL WORKING I was responsible for planning and overseeing projects, ensuring timely completion, and keeping stakeholders informed. This involved determining and defining project scope and objectives, developing and managing a detailed project schedule and work plan, and tracking project costs to stay within budget. Regularly providing stakeholders with project updates on strategy, adjustments, and progress was crucial to my role. Additionally, I managed contracts with vendors and suppliers by assigning tasks and facilitating communications. Monitoring progress and making necessary adjustments were essential to ensure successful outcomes. My work included collaborating with the City of LA, Long Beach, Santa Monica, and Malibu for permits and preparing architectural drawings and documentation for submission to OSHPD.

PROJECT MANAGER, FELD & ARCHITECTURE; LOS ANGELES, CA — 2020 - 2021 As a project manager and supervisor, I oversee a variety of public, residential, and commercial projects. My responsibilities include preparing comprehensive architecture drawings, managing Golda B.

1-310-***-**** ad267d@r.postjobfree.com

budgets, and completing construction projects successfully. I provide cost estimates, create work timetables, and effectively communicate technical information to colleagues. Regularly updating clients on project progress and budgetary matters is a crucial aspect of my role. I am adept at handling work delays, emergencies, and problem-solving while adhering to legal requirements, building codes, and regulations. I actively collaborate with lawyers and local government officials and work closely with city inspectors to ensure compliance with all building administrative codes. I efficiently navigate the plan check process, coordinate corrections, clear conditions, and secure building permits. ENGINEER, PROJECT MANAGER, THOMAS CONSTRUCTION; ST. ANDREWS, 2006-2019 As an operation manager, I successfully oversaw and managed the day-to-day growth and production of the company. Through my customer-centric approach, insightful leadership, accountability, and quality management, I implemented new policies and procedures for improved efficiency. I conducted regular production and scheduling meetings with the management team, weekly safety meetings, and on-site evaluations to track project progression. Additionally, I maintained strong relationships with local municipalities, ensuring compliance with all required inspections. My key responsibilities were daily reporting of company activities and direct communication with leadership. Furthermore, I have expertise in reading and interpreting construction documents and specifications, working on diverse projects, including hotels, restaurants, senior living facilities, and residential homes. Education

State University Technologies, Technology Engineer. Master’s degree in engineering.

Skills

Proficient in a wide range of areas, including Customer Care, operations, business planning and development, budget planning, policy development, technology, strategic planning, construction, reporting and analysis, blueprints, team development and leadership, productivity and performance improvement, organization, and communication, as well as architectural drafting and design. Possesses extensive knowledge of software such as Microsoft Office and related spreadsheet and database software, AutoCAD, 3D SketchUp & LayOut, Adobe InDesign, Illustrator, Photoshop, and Pro-core.

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