Jezza Luna

Depone

Contact

Address:

No. **, STA Teresita St., Milagrosa

Village

Phone:

+63-926-***-****

E-mail:

ad2675@r.postjobfree.com

Additional Skills

• Communication

• Leadership

• Negotiation

• Time Management

• Customer Service

• Problem Solving

• MS Office

Professional Summary

My career objective as a Collection Supervisor is to effectively manage and optimize collections operations by leveraging my expertise in effort and time management. I aim to achieve exceptional results while maintaining proper customer service, ensuring a harmonious balance between revenue recovery and customer satisfaction.

Work Experience

06/2023 - Till Present

MDJ Management Corporation Marikina City

Debt Collection Supervisor

1. Team Management: Supervise and lead a team of debt collectors, providing guidance, training, and support to ensure the team meets collection targets.

2. Collections Strategy: Develop and implement effective debt collection strategies and workflows to maximize recovery while maintaining proper customer service.

3. Monitoring Performance: Regularly review the performance of individual collectors, identifying areas for improvement, and providing coaching or feedback as needed.

4. Reporting: Generate and maintain reports on collection activities, results, and trends, and share this information with higher management. 5. Negotiation: Handle escalated debt collection cases, negotiate with debtors to reach mutually agreeable payment solutions, and resolve complex issues.

6. Compliance: Ensure that all collection activities adhere to Philippine debt collection

laws, regulations, and ethical guidelines.

7. Customer Service: Maintain a balance between debt recovery goals and providing courteous and respectful customer service to preserve client relationships.

8. Documentation: Keep thorough and accurate records of all collection efforts, communication, and payment arrangements

MDJ Management Corporation Marikina City

Debt Collection Team Leader

04/2023 - 05/2023

1. Supervision and Training: Lead, motivate, and supervise a team of debt collection agents, providing guidance, support, and training to ensure a high level of performance.

2. Performance Monitoring: Monitor individual and team performance metrics, such as collection rates, call quality, and compliance with regulations, to identify areas for improvement and implement corrective measures.

3. Target Achievement: Set and communicate collection targets, working collaboratively with the team to achieve or exceed established goals. 4. Workflow Management: Efficiently manage the workflow within the team, assigning accounts, and prioritizing tasks to maximize productivity and meet collection objectives.

5. Reporting: Generate regular reports on team performance, providing insights into key metrics, challenges, and successes for presentation to higher management.

6. Training and Development: Identify training needs within the team and coordinate training sessions to enhance skills, compliance awareness, and overall performance.

7. Quality Assurance: Ensure that debt collection practices adhere to regulatory standards and company policies, conducting regular quality assurance reviews and addressing any issues promptly. 8. Client Communication: Liaise with clients to provide updates on collections, address concerns, and maintain a positive client relationship. 9. Problem Resolution: Handle escalated debtor issues or complex cases, working closely with team members to find effective resolutions. 10. Motivation and Team Building: Foster a positive and collaborative team environment, recognizing and rewarding achievements, and addressing any interpersonal issues that may arise.

09/2022 - 03/2023

MDJ Management Corporation Marikina City

Debt Collector

1. Contacting Debtors: Initiate communication with individuals who have outstanding debts to negotiate payment plans and discuss overdue accounts.

2. Understanding Debt Agreements: Clearly explain terms, conditions, and consequences of non-payment to debtors, ensuring they understand their financial obligations.

3. Recording Communication: Maintain accurate records of all communication with debtors, documenting agreements, discussions, and any actions taken.

4. Negotiating Payment Plans: Work with debtors to establish realistic and achievable payment plans, considering their financial situations. 5. Resolving Disputes: Address and resolve any disputes or issues raised by debtors, aiming for an amicable resolution that satisfies both parties. 6. Compliance with Regulations: Ensure all debt collection practices adhere to local and national regulations, including the Data Privacy Act and Fair Debt Collection Practices Act.

7. Reporting: Provide regular reports to management on the status of accounts, highlighting progress, challenges, and potential risks. 8. Maintaining Professionalism: Conduct all interactions with debtors in a professional and ethical manner, treating them with respect and empathy. 9. Escalation: Escalate cases to higher management or legal teams if necessary, following established protocols and procedures. 10. Continuous Learning: Stay updated on industry regulations, debt collection best practices, and participate in training sessions to enhance skills and knowledge.

7/2016-6/2018

Merchandicing Business Marikina,NCR

Cashier/Store Clerk

1. Cash Handling: Accurately handle customer transactions, including receiving payments in cash, credit, or other forms, and providing correct change.

2. Customer Service: Greet customers warmly, assist with inquiries, and ensure a positive shopping experience. Address customer concerns and resolve issues promptly.

3. Checkout Operations: Operate electronic cash registers and POS systems efficiently. Scan and bag items accurately while ensuring a smooth and timely checkout process.

4. Inventory Management: Assist in maintaining proper stock levels on shelves and replenishing merchandise as needed. Monitor product expiration dates and report discrepancies to supervisors. 5. Price Verification: Ensure that all items are correctly priced, and promotions/discounts are accurately applied. Report pricing discrepancies to the management.

6. Cleanliness and Organization: Keep the cashier counter and surrounding areas clean and organized. Participate in general store maintenance activities.

7. Compliance: Adhere to all company policies, procedures, and guidelines. Follow cash handling protocols and security measures to prevent theft or fraud.

3/2014-2/2016

Personal Collection Matina, Davao del Sur

Personal Loan Collections Dealer

1. Customer Communication: Contact borrowers to discuss and facilitate loan repayments, providing assistance and guidance as needed. 2. Negotiation: Use effective negotiation techniques to establish reasonable repayment plans that align with borrowers' financial capabilities. 3. Problem Resolution: Address customer inquiries, concerns, or disputes related to loan repayments and work towards amicable solutions. 4. Documentation: Maintain accurate and up-to-date records of all customer interactions, agreements, and payment arrangements. 5. Compliance: Ensure adherence to legal and regulatory requirements governing debt collection practices in the Philippines. 6. Reporting: Provide regular updates and reports on collection activities, delinquency rates, and any emerging trends or issues. 7. Collaboration: Coordinate with internal departments such as credit, legal, and customer service to streamline collection processes and improve overall efficiency.

8. Customer Relationship Management: Cultivate positive relationships with borrowers to encourage open communication and cooperation in meeting financial obligations.

Education

6/2001-4/2006

Davao Northphil Institute of Technology, Inc., Davao Del Norte Undergraduate

Computer Hardware NCII

La Filipina National High School, Davao Del Norte

High School

6/2006-4/2011

Mesaoy Elementary School, Davao Del Norte

Languages

English — Fluent

Tagalog — Fluent

References

Liezee Noreen Manalo

Marketing Head, MDJ Management

Phone: +63-976-***-****

Email :

Sally Bustillo

6/2001-4/2006

HR Head, MDJ Management

Phone: +63-963-***-****

Email :

Contact this candidate