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System Validation It Project

Brookside, DE, 19713
January 29, 2024

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Phyllis Hunter (Ceci)

* ******** ****, ******, ** 19713

302-***-**** (home)

302-***-**** (desk)

Skills Profile

Microsoft Suite-Advanced

SAP and BOBJ-Advanced



Kneat LMT-Intermediate

Ancile uPerform-Expert (Former Admin of program)

ICD-9 CPT and HCPC coding-Advanced

SQL- Beginner

Work History

UPS SCS 2007 to Present

UPS System Validation March 2018 to Present

System Validation Point on HELIX Softeon Initial Deploy and Customer Integration

Recipient of Leadership Excellence Award Distribution (LEAD) 21MAY2021

Coordinated Validation Summary Report for Initial HELIX Softeon Deploy

Coordinated 2020 United Way Campaign

Mentored Tecsys HELIX System Validation Teammates as they joined the team

System Validation point on Kneat LMT Deploy

System Validation point on Tecsys NextGen deploy, validation and decommission

Assisted with SPA and Pick to Light Validation

Coordinated validated testing of DEA Report

System Validation point on Critical Compliance Projects

Authored Computer Systems Risk-Based Validation Assessment Process (P-ZZ-24-0007)

Assisted in training of Softtek team as related to Performance Qualification (PQ) Testing

UPS Healthcare Imagine 2016-2018

Coordinated Imagine and Govern HC IT Project Intake process

Provided advanced Power BI and SharePoint Extract Reports

Facilitated defect sponsorship via HC IT Project submission

Coordinated defect prioritization

Managed IT QA and Health and Safety Training for entire team

Administered Ancile uPerform Software

Coordinated End User Procedure (EUP) publication

UPS High Tech Retail 2015

Coordinated the HTR BRC process

Managed IT QA and Health and Safety Training for entire team

UPS LMS Data Repository Project 2015

Coordinated UAT Testing

Authored the Work Instructions and EUPs that detail the access to the Data Repository.

Documentation and Communication FUR Specialist 2015

Issued group wide Communications on releases, outages, and other pertinent information.

Coordinated the development and issuance of controlled documents

Managed IT QA and Health and Safety Training for entire team

Support contact and System Administrator for the Ancile software that is used to develop EUPs

UPS SAP Accounts Receivable Global Functional User Representative (FUR) 2014

Maintenance and creation of the End User Procedures (EUPs) and Standard Operating Procedures (SOPs) for Accounts Receivable and Order to Cash.

Coordinated production release of defects impacting SAP as well as other global releases

Assisted the Business with production issues, trainings, and resolution of other issues as required.

Managed IT QA and Health and Safety Training for entire team

UPS Business Systems Validation Team March 2013

Researched and resolved all emergency defects

Researched functional and business requirements

Wrote, peer reviewed and validated execution of test scripts in HPQC

Successfully coordinated NNCI and CSOS projects

Resolved an NCR relating to the Customer Master Data Report, allowing the report to maintain validated status

American Home Patient, 1999-2006

Team Lead/Compliance Specialist

Commercial account collector

Compliance Specialist/CSR Team Lead

QA of all claims being sent to the Billing Location

Assured that all claims sent met the reimbursement guidelines for the respective carrier

Assured that all claims met the standards set forth by CMS and the OIG. While I held this position, quality was never once under 98%.

Training of all CSRs

Counseled CSRs on errors made and helped them to understand how those mistakes cause a claim to be denied.

Responsible for maintaining physician licensure and certificate of medical necessity documentation

Maintenance of Medicare qualification files

Additional Work History and Education available upon request

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