Customer Service Public Relations

Ashley G. Campbell

313-***-**** ********@*****.***

QUALIFICATION SUMMARY

●Expert user of Microsoft Office Applications

●Tenure of Customer Service

●Thorough knowledge of food handling. Previously Servsafe Certified.

●Ten Years of Food Industry Experience (FOH, BOH, Catering, Management)

EDUCATION

** Plan to complete education Fall 2020**

Ferris State University, Big Rapids, MI

Applied Biology –Pre-Mortuary Science (G.P.A. 3.00)

August 2003 – December 2007

Wayne State University, Detroit MI

Communication/Public Relations – (G.P.A. 3.40)

August 2008 – December 2009

WORK EXPERIENCE

MES Solutions, Southfield, MI Lead Case Coordinator October 2016 – September 2018

• Developed guidelines to eliminate errors for all clients.

• Decreased postage by organizing flowsheets of providers/groups.

• Generated checks and balance list to improve client instructions and specifications have been followed and that all questions have been addressed.

• Increased production by 33%.

Melvindale Housing Commission, Melvindale, MI Administration Assistant October 2015 – April 2016

• Maintained the day-to-day running, routine clerical work answering phones, preparing correspondence/reports.

• Converted databases and merged files.

• Enhanced marketing communications utilizing personally constructed brochures and flyers for events and/or special functions

MedSource Services, Southfield, MI Document Technician November 2013 – January 2015

• Streamlined processing of files.

• Prepare supplement records and review of records.

• Developed system to ensure quality of records.

• Prepare and send notification letters. Coordinate ancillary services such as translation and/or transportation as needed.

Red Lobster, Southgate, MI Server/Bartender July 2013 – January 2018

• Working as a team in a guest-centric environment to fulfill guests' craving for a Refreshing Seaside Dining Experience

• Demonstrate genuine hospitality and establishing rapport with the guest. Delivering an exceptional dining experience

• Provide efficient service by guiding guests through menus, suggestively selling drinks, appetizers, entrees and desserts.

• Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return.

• Make cocktails according to recipes. Assisting servers with craft drink needs.

Buddy’s Pizza, MI Bartender/Server September 2011 – October 2013

• Making drinks according to recipes

• Coming up with weekly drink specials and new cocktails

• Establishing rapport with regular customers. Creating one-of-a-kind dining experience.

• Following all food & beverage guidelines

Grill Manager/Cook - Sodexo, Livonia, MI August 2008 – July 2011

• Creating daily and weekly food specials

• Increased production by offering fit for life meals.

• Boosted sales with expanded revamped menus

• Cultivated it’s my meal with staff to ensure quality.

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