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Substance Abuse Continuous Improvement

Tampa, FL
22 an hour
January 29, 2024

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ANNIE MOORE 1-904-***-**** Jacksonville, United States 32256

Motivational Supervisor with 19 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled in performance and schedule management. Good Samaritan Society Minneapolis,


Crisis Intervention Worker

05/2019 - 07/2022

Developed safety plans to minimize crisis risk and intervene with specific procedures.

Assessed risk to client, loved ones or general public through established evaluation procedures.

Offered counseling and stabilization support to reintroduce calm in crisis situations.

Collected and documented information from clients about concerns and available contextual details.

Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support. Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.

Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies. Educated family members and helped each support clients by improving coping techniques.

Compiled community resources for housing to assist patients with mental health or substance abuse recovery.

Developed and optimized treatment plans to help clients continue to progress.

Presented social programs to educate community and improve participation in counseling services.

Enhanced counseling services with multifaceted approach incorporating multiple disciplines.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Presbyterian Homes Brooklyn Park, MN


06/2012 - 06/2022

Resolved customer complaints and adjusted policies to meet changing needs.

Established and enforced clear goals to keep employees working collaboratively.

Complied with company policies, objectives and communication goals. Summary


Schedule Interview Resume Received

Provided ongoing training to address staff needs.

Coached staff members to develop long-term career goals. Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Evaluated processes and employee strengths to realign workflows with changing business demands.

Planned and managed resources to consistently meet production, quality and cost goals.

Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.

Alline Health Hospital & Clinic

Minneapolis, MN


06/2020 - 06/2022

Met with clients to conduct needs assessments, recommending appropriate support and service offerings.

Followed strict policies and procedures to maintain client confidentiality and keep data private.

Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.

Uploaded documentation to patient database to streamline organizational flow.

Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.

Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.

Assisted patients needing additional support by scheduling and managing appointments.

Collected and reviewed supplementary records to better understand patient history.

Aided medical providers by notifying doctors of necessary prescriptions and treatment plans.

Evaluated and addressed individual client needs and concerns. Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.

Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals. Maintained and developed community relationships to support various client referrals.

Hennepin County Service Center

Minnesota City, MN

Family Advocate

03/2019 - 04/2021

Conducted home visits and kept in contact with families by phone in accordance with agency policies.

Followed data security regulations to keep client information confidential. Advocated for victims during difficult situations by filing police reports and connecting to needed services.

Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty. Partnered with families and provided resources to build growth that promoted better self-reliance.

Utilized task prioritization and data organization skills to effectively manage large caseload.

Determined availability of services and programs within community for parents with disabled youngsters.

Identified appropriate community resources and provided referrals for services.

Worked with care team to assess client needs and discuss collaborative treatment efforts.

Established behavioral modification goals and assessed progress toward goals.

Maintained confidentiality through stringent handling of charts and data. Interviewed clients individually and in groups to assess situations, capabilities and problems.

Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.

Attended hearings with victims to provide emotional support. Rasmussen College Lake Elmo, MN

Associate of Science in Human Services


[Semester, Year] - Honor Roll

[Number] GPA

St Paul Techinal College St Paul

Associate of Science


Education and Training

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