Customer Service High Volume
Resume:
JOSEPH STEBBINS
San Diego, CA ***** 619-***-**** ad265r@r.postjobfree.com
Professional Summary
Sunny, confident, honest, straightforward, passionate, and personable, well-connected team player with reputation as an out of the box thinker, with more than 20 years of experience in sales. Is a consistently record-breaking and high-volume recruiter with hard-won knowledge of garnering and retaining fruitful client leads and cultivating repeat clientele. Unique sensitivity and flexibility in anticipating and adapting to clients' needs repeatedly bringing new relationships to fruition and fostering the old ones. References provided.
Skills
Sales and marketing
Planning and Coordination
Microsoft Office
Organization and Time management
Interpersonal Communication
Critical thinking
Leadership
Multitasking abilities
Work History
Events Staff, 10/21 to Present
Contemporary Services Corporation, (CSC)
Execute crowd control management strategies at stadium sporting events effectively
Liaise with venue management supervisory staff to constantly update strategies and best practices at events
Out of state travel to provide crowd management services at stadium and convention centers
Customer Service Representative, 04/22 to Present
DCM, Inc.
Make high volume calls in remote call center setting to reach out to patrons to fundraise in membership drives.
Coordinate data by updating customer relations management platform.
Reconnoiter with team and venue management to establish strategies and best practices for team in Slack platform.
Lead Intake Specialist, 05/2021 to 04/2022
Tort Intake Professionals, LLC
Processes high-volume incoming calls from injured parties seeking legal representation on their tort law cases to reach a settlement
Updated database and CRM with qualifying responses
Procured e-sign to DocuSign platform in real-time to commence the representation of eligible clients
Was consistently successful in exceeding the bi-weekly quotas and set company record for highest settlement amount
Lead Sales Agent, 01/2021 to 05/2021
UCI, Inc. – San Diego, CA
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Prospected to increase sales lead pipeline and converted leads into new customers.
Worked independently with minimal supervision.
Set and achieved company defined sales goals.
Contributed to team objectives in fast-paced environment.
Exceeded team sales goals by 35%.
Solar Sales Appointment Setter, 06/2020 to 09/2020
Sunlight Solar, Inc. – San Diego, CA
Acted as first point of contact and set appointments for prospective clients.
Established and maintained client rapport by utilizing quality customer service.
Made 300 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
Set appointments with salespeople and potential customers.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Entered daily data in computer systems and documented office activities.
Scheduled consultations for a weekly 50 potential customers.
Director of Programming, 01/2001 to 06/2020
MidAmerica Productions, Inc – New York, NY
Consistently maintained top sales and played the primary role in the production of over 23 annual concerts for one of the largest classical music production companies in NYC.
Demonstrated respect, friendliness, and willingness to help wherever needed
Education
Bachelor of Arts: Music Theory/Composing, German, 05/1996
Columbia University in The City of New York - New York, NY
GPA: 3.45
Languages
Spanish
Native or Bilingual
German
Professional Working
References:
Frank M. Rapoport
ad265r@r.postjobfree.com
Joseph Modica
ad265r@r.postjobfree.com
Brett Martin
ad265r@r.postjobfree.com
Contact this candidate