Customer Service Call Center
Resume:
Kimala Adams
Tempe, AZ *****
ad265i@r.postjobfree.com
1.
Willing to relocate to: Mesa, AZ - Az
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Southwest Airlines - Phoenix, AZ
November 2016 to March 2020
Reservations in call center making air and car reservations. Managing Mileage Account, Excellent phone service .
Received many Compliment letters of GREAT SERVICE! Flight Attendant
Mesa Air Group - Phoenix, AZ
May 2005 to October 2016
Responsibilities
Provide safety to passengers. Enforce FAA Regulations. Customer Service to the Public. Accomplishments
Being recognized as am excellent employee
Skills Used
Public speaking and communicating.
Customer Service Rep
Alaska Airlines - Phoenix, AZ
January 1990 to May 2001
Responsibilities
Reservation for 6 yrs CSA FOR 5 year
Worked reservations, ticketing, gates, baggage.
Provide excellent customer service.
Accomplishments
Friendly out-going customer service. Have a can do attitude Skills Used
Computer saber for reservation ticketing & gate .
Education
Real Estate License in Real Estate
Scottsdale School of Real Estate - Scottsdale, AZ
2006 to 2006
In Travel & Tourism in Travel
Parks College - Denver, CO
1980 to 1981
Associate's degree in Public Relations
Dodge City Community College - Dodge City, KS
August 1978 to May 1980
Skills
• Computers, phones (10+ years)
• Customer Service (10+ years)
• CSR (10+ years)
• Call Center (10+ years)
• Public Speaking (10+ years)
• Public Relations (10+ years)
• Animal care (10+ years)
• Event Planning (3 years)
• Marketing
• Employee relations
• Dog handling
• Presentation Skills (10+ years)
• Pet Care
• Kennel Experience
• Sales (10+ years)
• Time management
• Microsoft Excel
• English (10+ years)
• Microsoft Office (3 years)
• Aviation (10+ years)
Awards
Above and Beyond Awards in Customer Service
June 2016
Every month I receive Above and Beyond Awards from Airlines and Mileage customers for my Excellent Service, I am very attentive! Starting in 2001-to present.
Certifications and Licenses
Realtor License
November 2005 to November 2021
I renew my license every 2 years
Real Estate License
First Aid Certification
CPR Certification
Assessments
Call Center Customer Service — Familiar
March 2020
Applying customer service skills in a call center setting. Full results: Familiar
Scheduling — Familiar
March 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Veterinary Receptionist Skills — Familiar
March 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Familiar
Customer Focus & Orientation — Proficient
March 2020
Responding to customer situations with sensitivity Full results: Proficient
Veterinary receptionist skills — Familiar
June 2021
Managing practitioner schedules and maintaining accurate patient records Full results: Familiar
Customer focus & orientation — Familiar
May 2021
Responding to customer situations with sensitivity Full results: Familiar
Work style: Reliability — Familiar
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Supervisory skills: Motivating & assessing employees — Highly Proficient April 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Pet Sitters
May 1981 to Present
I went to people houses to food,water, clean up after pets, walked animals. I spent extra time with them so they wouldn.t miss their owners as much.
I still do watch pets time to time.
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