Kimala Adams

*** **** ****** **

Tempe, AZ *****

ad265i@r.postjobfree.com

+1-602-***-****

1.

Willing to relocate to: Mesa, AZ - Az

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Southwest Airlines - Phoenix, AZ

November 2016 to March 2020

Reservations in call center making air and car reservations. Managing Mileage Account, Excellent phone service .

Received many Compliment letters of GREAT SERVICE! Flight Attendant

Mesa Air Group - Phoenix, AZ

May 2005 to October 2016

Responsibilities

Provide safety to passengers. Enforce FAA Regulations. Customer Service to the Public. Accomplishments

Being recognized as am excellent employee

Skills Used

Public speaking and communicating.

Customer Service Rep

Alaska Airlines - Phoenix, AZ

January 1990 to May 2001

Responsibilities

Reservation for 6 yrs CSA FOR 5 year

Worked reservations, ticketing, gates, baggage.

Provide excellent customer service.

Accomplishments

Friendly out-going customer service. Have a can do attitude Skills Used

Computer saber for reservation ticketing & gate .

Education

Real Estate License in Real Estate

Scottsdale School of Real Estate - Scottsdale, AZ

2006 to 2006

In Travel & Tourism in Travel

Parks College - Denver, CO

1980 to 1981

Associate's degree in Public Relations

Dodge City Community College - Dodge City, KS

August 1978 to May 1980

Skills

• Computers, phones (10+ years)

• Customer Service (10+ years)

• CSR (10+ years)

• Call Center (10+ years)

• Public Speaking (10+ years)

• Public Relations (10+ years)

• Animal care (10+ years)

• Event Planning (3 years)

• Marketing

• Employee relations

• Dog handling

• Presentation Skills (10+ years)

• Pet Care

• Kennel Experience

• Sales (10+ years)

• Time management

• Microsoft Excel

• English (10+ years)

• Microsoft Office (3 years)

• Aviation (10+ years)

Awards

Above and Beyond Awards in Customer Service

June 2016

Every month I receive Above and Beyond Awards from Airlines and Mileage customers for my Excellent Service, I am very attentive! Starting in 2001-to present.

Certifications and Licenses

Realtor License

November 2005 to November 2021

I renew my license every 2 years

Real Estate License

First Aid Certification

CPR Certification

Assessments

Call Center Customer Service — Familiar

March 2020

Applying customer service skills in a call center setting. Full results: Familiar

Scheduling — Familiar

March 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Veterinary Receptionist Skills — Familiar

March 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Familiar

Customer Focus & Orientation — Proficient

March 2020

Responding to customer situations with sensitivity Full results: Proficient

Veterinary receptionist skills — Familiar

June 2021

Managing practitioner schedules and maintaining accurate patient records Full results: Familiar

Customer focus & orientation — Familiar

May 2021

Responding to customer situations with sensitivity Full results: Familiar

Work style: Reliability — Familiar

June 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Supervisory skills: Motivating & assessing employees — Highly Proficient April 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Pet Sitters

May 1981 to Present

I went to people houses to food,water, clean up after pets, walked animals. I spent extra time with them so they wouldn.t miss their owners as much.

I still do watch pets time to time.

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