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It Business Office

Location:
Dallas, TX
Posted:
January 29, 2024

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Resume:

Senior Program Director / Digital Transformation / Technology Leader

A solutions-based IT and business leader with over 25 years of experience working in public, private equity-backed, and privately held firms across numerous verticals, including the defense, telecommunications, aerospace, automotive, life sciences, and media industries. Possess a unique combination of project management, team leadership, and Information Technology skills. Proven track record for designing technology solutions & systems, streamlining processes, and achieving lucrative results while complying with budget & time constraints as well as stakeholder expectations. Seek to benefit a future-forward company by improving performance, user experience, return on investment and quality through strategic project implementation.

Core Competencies

Technology Strategy & Implementation

Digital Transformation & Innovation

Mergers, Acquisitions & Divestitures

Enterprise Resource Program (ERP) Management

SAP Initiatives / Implementation

Enterprise Application Management

Project / Program Planning & Management

Leadership & Team Building

Vendor & Partner Management

Cost Reduction & Process Optimization

Cloud Solutions & Mobile App Development

PROFESSIONAL EXPERIENCE

MediaKind FRISCO, TX 2/2019 – 7/2023

VP IT Business Office / Enterprise Applications / PMO

Oversaw the entire IT Business Office, focusing on long-term strategy, budget, and resource management.

Led the application development team to collaborate with business partners, identify new functionalities, prioritize projects, and create plans to optimize company ROI.

Introduced upgrades to SAP landscape, including S/4 1809 to 2020v2 and C4 CPQ upgrades, enhancing business partner features and functionalities.

Implemented improvements in Lead-to-Cash solutions involving CPQ, C4C, and Subscription Quoting / Billing.

Strengthened Order-to-Cash and reporting processes with S/4 components, enhancing Order Management, Invoicing, RAR revenue recognition, Group Reporting, and core finance modules.

Developed a project tracking and incident review process within JIRA / Confluence for enhanced visibility and accountability.

Established Change Advisory Board (CAB) and Demand Management Board (DMB) to review and approve/fund new business features and enhancements.

Ensured efficient management and delivery of application development initiatives, meeting functionality, timeliness, and cost expectations.

Managed vendor relationships, negotiating contracts for resources and technology aligned with company objectives.

Oversaw capital and operational budgets, providing detailed project, program, and department level cost analysis.

Recruited, developed, and retained top-tier software development talent, while creating leadership and succession plans.

Director IT Business Office / Enterprise Applications / PMO 3/2021 – 1/2022

Managed day-to-day activities of the IT Business Office, including incident/problem submissions, business feature/function requests, and operations of SAP ERP (S4HANA) and Sales Cloud (C4C & CPQ).

Supervised IT-related functional, technical, and architectural resources, overseeing the Project/Program Management Office and Master Data Management & Analytics, and KPI Reporting groups.

ITC Services Delivery Manager 2/2019 – 2/2021

Managed the IT segment of Media division's divestiture from Ericsson, establishing new network infrastructure, migrating applications, data stores, and mobile devices to form MediaKind.

Supervised the implementation of a new SAP ERP (S4HANA, C4C, CRM, CPQ) and managed associated costs.

BeyondSoft Consulting FRISCO, TX 8/2017 - 2/2019

Senior Service Delivery Manager

Onsite with Toyota Motor North America, managed digital properties and storefront applications, implementing continuous improvements based on demographic/company data and viewership analytics.

Liaised with stakeholders for business requests, managed vendor transitions, and coached development teams on project methodologies and applications.

HCL America, Inc.; Digital Consulting FRISCO, TX 2/2016 - 7/2017

Digital Program Director

Part of a specialized digital transformation team, involved in strategizing business directions, deploying resources efficiently, and developing digital architectures and innovation play-books for clients.

Directed day-to-day departmental operations, provided strategic guidance to enhance current client engagements, and oversaw multiple programs across various verticals.

Digital Program Manager

Managed cross-functional teams for cloud-based experience/event platforms, customer experience transformations, and pharmaceutical research platforms, resulting in successful implementations.

RHYTHMONE (previously Blinkx) BELLEVUE, WA 4/2015 - 1/2016

Director of Project Management Office

Orchestrated a program integrating critical business acquisitions into a unified brand. Designed and implemented streamlined project approval, management, and reporting processes, enhancing the integration of digital advertising technologies and products.

Collaborated with diverse cross-functional teams to strategize, plan, and develop a comprehensive suite of mobile, video, and rich media products (DSP, SSP, Exchange, Ad Server, and mobile SDK).

Provided coaching and mentorship to product and project managers, equipping individuals with project management concepts, tools, and change management techniques.

SOFTCARD DALLAS, TX 10/2013 - 4/2015

Offers and Loyalty Program Manager

Established and led an operational team and processes to create commerce-related offerings. Oversaw the definition and implementation of a location-based SMS advertising product utilizing network tower location and advertiser proximity.

Implemented an offers delivery and approval process using Salesforce, introducing automation and ensuring zero defects across the department.

EDUCATION

University of Texas at Dallas, Richardson, TX

Bachelor of Art, Economics & Finance

Richland Community College, Richardson, TX

Associate of Applied Science, Engineering



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