GRACE EVANS

305-***-****

ad2650@r.postjobfree.com

Wireless Telematics Solutions, Inc. (January 2023 – Present)

Vendor Risk Management Consultant

Conduct detailed vendor risk assessments, working closely with key partners, to identify and evaluate risks before establishing or continuing operations with third-party vendors.

Partner with Procurement and Legal in the contract-negotiation process if vital to ensure appropriate security obligations are incorporated in vendor agreement/contract.

Contribute to process improvements to continuously mature the Third-Party Risk Management Program and service.

Act as Advisor for the VMO including supporting vendor onboarding, monitoring, and contract review.

Revise and implement process and procedure manual to comply with policy.

Designed on-boarding vendor assessment documents.

Collaborate with multiple departments such as IT Security, Legal, Risk Management, stakeholders, and Compliance.

Conduct vendor termination.

Review MSA and SOW for SLA and KPI.

Ongoing Monitoring of vendors to identify, respond and/or escalate potential risk factors.

Developed vendor risk rating and matrix.

Perform periodic reviews on existing vendors to identify any issues or change in vendor risk.

Review vendor SOC Reports, PEN Test, and Financials

Perform OFAC check on all vendors.

Organized tracking reports for ongoing monitoring of vendors.

Support training and coach various departments on new processes.

Nations Lending Corporation (November 2021 – November 2022)

Manager, Vendor Management

Assist and aid the Vendor Management oversight process. Collaborate with internal teams such as IT Security, Legal, Compliance, and Business Owners to coordinate and complete vendor risk assessments.

Oversee existing vendor relations to ensure compliance and risk management; monitor existing vendor contractual agreements, expirations, and contract renewals.

Ensure vendors comply with regulatory guidelines that impact Business Operations such as TCPA, RESPA, TILA, FCRA, UDAAP, and Fair Lending.

Liaise and notify company stakeholders of contract expirations; collaborate with company

vendor stakeholders to renew any expiring contracts/agreements.

Served as point of contact for Business Owners, IT Security, Compliance, Legal, Vendors, and other key stakeholders in the vendor management process.

Perform vendor risk and due diligence reviews in accordance with the vendor management policy, review findings and present reports to management.

Support Vendor Management team in providing knowledge of Risk measures, Financials, SSAE 16, ISO Certifications, SIG assessments, and other industry standards.

Ensure all vendor documents are accurate and stored in Vendor Management repository.

Provide on-going monitoring of vendors to mitigate any vendor risk.

Assist in updating Third Party Vendor Management policy and procedures.

Collect and manage authorization signatures on all contracts.

Support the cultural integration and institutionalization of the third-party risk vendor management program.

Ensure vendors meet or exceed their contractual obligations by delivering quality products that meet Service Level Agreements (SLAs).

Manage intake of new vendor requests, perform vendor vetting and submit recommendations to compliance management for approval.

Complete and submit vendor recommendations to compliance management for approval in accordance with institution policies, procedures, and regulatory compliance.

Accountable for the identification and tracking of vendor issues and associated remediation plans including reporting and escalating activities.

Engage with company stakeholders and/or vendors for onboarding of third parties.

Amerant Bank, N.A. (August 2018 – November 2021)

Supervisor, Vendor Management

Oversee the vendor management process.

Maintain and update policies and procedures included in the vendor management’s manual and submit for approval.

Maintain a current understanding of all relevant internal policies and external regulatory requirements, ensuring the vendor management program remains current.

Provide direction and training to the business units in executing vendor management processes by defining the roles and responsibilities for each business unit involved.

Liaison with business units to aid in the roles and responsibilities for each business unit involved.

Serve as the primary point of contact for resolving vendor management issues spanning multiple lines of business.

Establish close working relationships with key business units; particularly, operational risk, business owners, information security, mortgage services, legal, credit administration, internal audit, and information technology.

Ensure that each business partner meets the company criteria, according to established guidelines (documentation, quality, business practices, ethics, availability of staff, etc.).

Ensure at all times that work is being performed according to procedures, policies, and regulations. (Setting standards)

Liaison with each business unit to assist in the establishment of SLA and metrics scorecard including quality measurements to monitor performance and productivity.

Assist General Accounting in obtaining accurate data needed for entries, such as accruals.

Optimize vendor relationships through contract management, financial and quantitative analysis, relationship management, and providing recommendations on areas of improvement.

Collect, categorize, and centralize all vendor contracts.

Maintain information contained within the vendor management system.

Maintain the vendor agreement renewal/termination calendar.

Conduct ongoing financial health risk assessments for existing vendors.

Ensure that all agreements and related documents are appropriately stored in the records management repository (VendorInsight) and archived according to the company records retention policy.

Communicate with project leaders, management and stakeholders and provide support with respect to Vendor Management processes and policies.

Escalate and report status of issues that have been related to Vendor Management

Coordinate the processes and procedures for approving vendors and tracking, measuring, reporting, and analyzing vendor performance.

Prepare documents and information for regulatory examinations and inquiries to remediate internal and external audit requests findings.

Assist in audit and regulatory requests pertaining to vendor records and the Vendor Management function as a whole.

Assist in the preparation of presentations for ongoing reporting of vendor issues to Senior Management

GPS Tech Solutions, Inc. (January 2018 – August 2018)

Vendor Risk Management Consultant

Evaluated all third-party vendor providers and developed a program policy.

Implemented and developed a process and procedure manual to comply with policy.

Designed and created on-boarding vendor assessment documents.

Collect and review vendor’s financial statements such as (Income Tax, Income/Balance Sheets, and Profit/Loss Sheets).

Collect and verify documents for risk assessment.

Liaison between Legal, Project Management and Business Managers.

Implemented metrics and track methods for operational third-party risk practice.

Perform OFAC check on all vendors.

Reviewed contracts for improvement of tracking and reporting.

Trained and worked with various departments on new processes.

Designed and implemented an insurance process and guide for vendor program.

IBERIABANK (September 2016 – December 2017)

Vendor Risk Management Officer Analyst

Collect, review, and verify documents for vendor on-boarding.

Analyze and review vendor’s data to determine risks and provide a classified rating for engagement of service.

Ensure contracts meet requirements such as cost, terms and conditions, service level agreement, termination process, data center locations and clear description of both parties’ responsibilities.

Identify contracts that will auto-renew or terminate and notify business line managers who are responsible for the contractual relationship.

Perform annual vendor surveys to track and report vendor’s performance.

Communicate effectively with peers, front-line and management when requesting information or documentation and addressing concerns or findings.

Adhere to all designated time frames, manage workflow to the specified deadlines and complete responsibilities in a satisfactory manner.

Act as liaison between Vendor Risk Management and Project Management Team.

Maintain SharePoint database for documents and approvals.

Identify high risk vendors and perform enhanced due diligence.

Manage the vendor management mailbox and process all requests.

Perform searches utilizing Internet sources and/or third-party vendors (i.e., Google, Lexis Nexis, and/or World Compliance) to determine negative news and obtain due diligence information for new and existing vendors.

Review all on-going monitoring alerts and identify negative news. Report findings to business owners for resolution

Perform OFAC/SDN if a match is found escalate to the OFAC Officer.

Identify enhancements and process efficiencies to keep assessment program in line with regulatory requirements.

Complete all job-related training in a timely manner and attend seminars or continuing education, as directed.

Participate in team meetings.

BankUnited, N.A (September 2011 – September 2016)

Analyst, Vendor Management

Provide daily support to the Vice President Vendor Management.

Develop and maintain Vendor Management policy and procedures,

vendors contact initiation form and conduct vendor risk assessments to identify and classify vendors.

Certain vendors are required to complete an additional questionnaire which includes General Contractors and Architects and Design.

Create and manage vendors scorecards to report and evaluate vendors performance.

Assist in the vendor termination process.

Verify, collect, and process all vendors’ certificates of insurance.

Run weekly insurance reports for compliance verification.

Provide training to internal departments on how to select the appropriate vendor to ensure compliance.

Verify vendor information against Office of Foreign Assets Control (OFAC)

Assist with internal/external Audit and Compliance review processes for vendors.

Provide Office of the Comptroller of the Currency (OCC) high risk vendor information once they are an approved bank vendor.

Ensure bank and vendors are following compliance with federal regulations and guidelines.

Identify and monitor high risk vendors to perform enhanced due diligence efforts.

Responsible for the coordination and review of all contracts as they flow between various departments.

Collect contract authorization signatures for all contracts.

Work with bank’s internal departments to ensure confidential information is received, complete, and accurate.

Identified and ensured that all foreign vendors were reviewed as per program.

Assist Accounts Payable to resolve any discrepancies with invoice.

Perform monthly A/P reconciliation report to monitor and identify vendors with large invoices.

Interview, supervise and train new employees in the Vendor Management Department.

Assist in document retention and disposal process and procedure.

Maintain Access database of all contracts and specified documentation sent to new and existing vendors using Vendor Management Platform Compliance 360.

Complete monthly course and training on bank government regulations and compliance.

Education:

Miami Dade Community College - Miami, FL

The Academy - Coconut Grove, FL

Gold Coast School – Doral, FL

License:

FL Mortgage Loan Originator

FL Real Estate Sales Associate

Certification:

Certified Regulatory Vendor Program Manager since 2016 - CEI-CRVPM-B00876

Microsoft Certified Professional since 2000 - MCP ID# 1776896

Related Skills:

Bilingual (English/Spanish), Microsoft Office Suite, Venminder, VendorInsight, Coupa, Compliance 360, Concur, OKR, ServiceNow, SharePoint, LexisNexis, Adobe Acrobat, OFAC SDN List, American Bankers Association Course and Training, Compliance Training, AvidXchange, Procure to Pay, Applied Systems CerTrax

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