Christopher Ritchings

OFFICE ADMINISTRATOR/CUSTOMER SUPPORT SUPERVISOR / TLC Coordinator

Smyrna, TN 37167

ad2649@r.postjobfree.com

+1-352-***-****

Highly experienced in office Administration. Years of progressive experience in direct sales and consulting with the ability to pinpoint business opportunities; also plan, develop, and execute effective business strategies under challenging conditions; a high-energy leader with distinctive people skills. Work Experience

Customer Support Specialist/Supervisor

TireHub - Nashville, TN

July 2018 to Present

Oversee and ensure a high level of customer service and maintenance of customer accounts. Responsible for resolving customer concerns and/or sales related issues.

• Cash drawer reconciliation and credit card processing

• Overall Knowledge of products and logistics.

• Ensure service and expediting of product is done effectively and efficiently.

• Maintaining Customer accounts managing A/R duties to ensure accounts are updated and current.

• Managing drivers manifests daily, along with preparing and executing end of day filing and reports for audit compliance.

OFFICE ADMINISTRATOR/INSIDE SALES CUSTOMER SUPPORT SUPERVISOR GOODYEAR TIRE AND RUBBER CO. WHOLESALE DIVISION

2013 to 2018

• Oversee and ensure a high level of customer service and performance throughout the call center.

• Responsible for the center to be audit compliant.

• Quick response to inbound calls and meeting the needs of the businesses that require our product

• Cash drawer reconciliation and credit card processing

• Payroll entry and submittal

• Overall Knowledge of tire products and logistics.

• Ensure service and expediting of product is done effectively and efficiently SALES ASSOCIATE/CUSTOMER SERVICE

Pinch A Penny Pools

2011 to 2013

• Customer Service - responsible for product knowledge, providing a positive experience for the clients as well as commitment to meeting their needs. Performing pool and spa water analysis

• Retail Sales - meet and greet customers and handle sales from inception to closing of sale.

• Cash Drawer Reconciliation - perform daily audits on cash reconciliation.

• Refunds and Exchanges - Assist with client refunds and exchanges to determine reason for return or exchange and ensure customer satisfaction.

SALES ASSOCIATE/ASSISTANT MANAGER

Reno's Appliance - Fairfield, NJ

2003 to 2011

• Customer Service - responsible for product knowledge, providing a positive experience for the clients as well as commitment to meeting their needs.

• Retail Sales - meet and greet customers and handle sales from inception to closing of sale.

• Data Entry - obtain and store client information and perform other administrative duties as necessary.

• Daily Quotes and Follow Up - provide clients with quotes and coordinate meeting to discuss pricing.

• Cash Drawer Reconciliation - perform daily audits on cash reconciliation.

• Refunds and Exchanges - Assist with client refunds and exchanges to determine reason for return or exchange and ensure customer satisfaction.

Education

ASSOCIATES DEGREE

Essex County College - West Caldwell, NJ

1995 to 1997

Skills

• Microsoft Excel (8 years)

• Microsoft Word (10+ years)

• Multi-lined (10+ years)

• Administrative Assistant

• Outlook

• Payroll

• Microsoft Office

• accounting

• Word

• MS Office

• Accounts Payable

• Microsoft Outlook

• Administrative Experience

• Marketing

• Accounting

• SAP (5 years)

• Accounts Receivable

• Cold Calling

• Sales

• Customer service

• Inside sales

• Cold calling

• SAP

• Cash handling

• Accounts receivable

• Accounts payable

• Cash register

• Retail sales

Certifications and Licenses

Driver's License

Additional Information

TECHNICAL SKILLS

SAP, Prophet 21, MOCHA, Microsoft office, Microsoft Word, Microsoft 365, Microsoft Excel, 10-Key, Multi-lined telephones,

Facsimile and copy machine

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