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Call Center It Service

Dubai, United Arab Emirates
January 29, 2024

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IT Service Lead - UAE

IT Security professional with proven expertise in leading teams and implementing innovative solutions, while exceeding organizational goals. Seeking a senior role where my expertise can add tangible business value. CONTACT:

mobile: +971*********



Network Security Administrator Al Mufeed Group, Dubai, UAE Oct 2021 - Jul 23

- Directed the Security & Infrastructure teams during the departure of the IT Director.

- Conducted security vulnerability assessments and management, identifying and addressing security weaknesses to enhance overall organizational security posture.

- Saved 25% budget through efficient management and cost optimization.

- Improved Microsoft Dynamics ERP user productivity by 65% utilizing proxy.

- Increased revenue collection by 45% by successfully migrating legacy systems to a cloud-based Ameyo call center and FSI Facility management solutions.

- Advised and contributed to the development of security policies, procedures, training and guidelines, in line with industry best practices and compliance requirements. Network Analyst (NOC) Dark Matter, Abu Dhabi, UAE Nov 2016 - Dec 2019

- Prevented a major security incident by Identifying and mitigating a critical vulnerability six months before Zero Day public disclosure.

- Led the NOC night shift to manage the client Datacenter and Systems.

- L3 escalation point for complex client issues.

- Excelled in executing incident handling processes, aligning with ITIL and Security best practices for prompt and effective resolutions.

- Mentored and developed junior security professionals, fostering a culture of continuous learning and improvement.

Network Analyst Baker Hughes Inc. (BHI), Dubai, UAE Jan 2011 - May 2015

- Provided 80% better network performance at BHI by redesigning the Middle east interconnect between BHI and BJ postmerger.

- At BHI Successfully upgraded the Network Infrastructure for the GCC and India region to align with the BHI Global Security policy.

- Orchestrated BHI seamless WAN, Wireless, VOIP and LAN operations in GCC and India by closely collaborating with the Global Network team. Network Analyst BJ Services, Dubai, UAE Mar 2007 - Dec 2010

- Achieved significant cost savings for BJ Services, averaging USD 2000 per month, by identifying and resolving congestion issues caused by the Lotus Notes infrastructure in the Middle East Region and Middle East Datacenter.

- Efficiently handled server backups at the Middle East Datacenter, ensuring adherence to the Global IT retention policy and safeguarding crucial data. IT Consultant & Trainer Information System Design, UAE Mar 2000 to Feb 2007

- Deliver Novell Netware Technical Training programs in the GCC Region.

- Provided Security Solutions for companies across the Middle East. SIGNATURE SKILLS:

. Log Analysis to identify anomalies

. Incident Triage.

. Threat Defense Design.

. Creative Problem Solving.

. Interpret Violation.

. Traffic Routing Design Specialist.


. SIEM: Splunk & ArcSight.

. Firewall / VPN:- Palo Alto,

Fortinet, Cisco and Juniper.

. Vulnerability Mitigation.

. Cloud Wireless Controllers:-

Meraki, Aruba and Fortinet.

. Threat Hunting, Threat Detection

and Response.

. Intrusion Prevention System (IPS)

. Risk Management.

. Servers: Windows, Linux.

. Networking: Cisco IOS, Switches

and Routers.

. Wireshark Packet Capture.

. Virtualization: VMware ESXi, Hyper V


. Antivirus: Mcafee, Kaspersky.

. Log Management & Analytics.

. Security Tools.

. Event Monitoring.

. Web Application Firewall (WAF).

. Incident Response.

. Security Technology.


. Stakeholder Management.

. Cross Functional Team Lead.

. Resource Allocation.

. Contract Negotiation.

. Project Management.

. Policy & Procedure Documentation.

. ITIL Change Management.


Aug 2023 arcX Foundation Level Threat Intelligence. Sep 2013 Cisco CCNA Certified.

Mar 2012 Manage Engine Operations Manager.

Mar 2012 Manage Engine Application Manager.

Dec 2009 Kaspersky File Server & Administration Course. Dec 2002 MCNE Master Certified Engineer Netware 6

Mar 2002 SEF Symantec Enterprise Firewall.

Nov 2001 Novell Certified Netware Instructor.


Jan 2019 SISE Cisco Identity Service Engine.

Apr 2018 CAPPS Cisco Collaboration Application Training. Jun 2015 CISSP Certified Information Systems Security Professional. Aug 2014 SENSS Cisco Network Security.

Aug 2014 IINS Cisco Network- Security.

Aug 2014 SIMOS Cisco Security Mobility.

Sep 2008 Fortinet Firewall training.


Bachelor's Degree in Business Administration. University of the People. USA. In-Progress. Associate Degree in Business Administration. University of the People. USA. Jan 2024. Diploma in Electronics & Computer Maintenance. Jetking Institute of Technology. India. Jul 1995. Senior Secondary High School Examination. National Open School. India. Jun 1994.

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