Objectives

To contribute to the betterment of those I provide services to. To contribute to the organization in an effective, efficient, and productive manner. To provide leadership and guidance to those who seek to grow both personally and professionally through my extensive education, experience, and life skills.

Education/Certifications

Oct. 2003-Nov. 2005: Western Culinary Institute, Portland, OR

Le Cordon Bleu Associates of Occupational Studies: Hospitality and Rest. Management

Joint operation an management of 2 fine dining restaurants.

360 hr internship as Assistant Chef Instructor.

Study in multicultural professional communication and education

Licensed Certified Dietary Manager

State ServSafe Instructor (Cert #6354344),

ServSafe Proctor (Cert #6336518),

ServSafe Alcohol Instructor (Cert #6410839)

ServSafe Food Protection Manager (Cert #23970279)

Certified Food Safety Manager (Cert #TX-FM-243914)

ServSafe Food Handlers Card (Cert #6321110)

ServSafe Alcohol Handlers Card (ID#23501299)

Experience

January 2018-Present PT

Hugh Consultations

Consultant and Tutor

Tutor students in-home and on-line, local, and around the US in all grade levels including professionals. Through testing by Varsity Tutors I have been certified to teach in 28 subjects through their examinations. Over a dozen students tutored including getting one student to the point to entry to a top 3 High School and tutor a college student in completion of Nursing Degree and State Certification.

May 2023-Present PT

ServSafe Instructor

Self Employed Operator

The above allows me to be readily available to provide instruction or proctoring for those seeking state certifications or renewal whether independent or group setting, 100% pass rating currently. If employed it allows employer to have certification ability in-house.

May 2023-November 2023

Windsor Rehabilitation and Retirement Community

Head Chef

Reduced food costs by moving certain products from prepackaged foods to food from scratch.

Make food more appetizing for residents.

Interview potential kitchen staff and assist in training.

Assist Dietary Manager in completion of duties such as interviewing and assessments of new residents.

Prepare meals on time and as required to meet facility needs.

Assist and ensure kitchen is always ready for state or local inspections.

Sept 2022- March 2023

Advantage Solutions

Team Lead, Remodel, Construction, Merchandizer

• Travel throughout various states conducting demos, rebuilds, and resets for Home Depot.

Train and guide teams from 5-10 people in completing required tasks.

• Assist various associates in completing tasks and other questions they need help with.

• Meet deadlines as required by stores and regional managers following detailed blueprints.

Sept 2021- May 2022 Austin, TX

Ranger Protection Agency

Field Training Officer/Corporal

Provide hands on training for new security officers on policies and procedures required by the company and State of Texas.

Review new officer reports and conduct retraining or disciplinary action if warranted.

Provide security for apartments and offices on foot and through mobile support.

Level III Commissions Security Officer.

June 2021- July 2021 San Benito, TX

G4S Secure Solutions USA

Transportation/Detention Officer

Provide transportation of ICE detainees from facility to facility or locations as required.

Level III Commissions Security Officer.

June 2020- June 2021 Beeville, TX

Texas Department of Family and Protective Services

Child Protective Services Conservatorship Worker I

Manage case files for children and their family where the children have been taken away from their birth parents after the department is granted Temporary Managing Conservators.

Create Child Plans and Family Plans so each person knows what has to be legally done to move the case towards reunification.

Find appropriate placement for the child(ren), other family, fosters, or various facilities.

Meet with children and their caregiver on weekly or monthly basis depending on level of care. Meet with birth parents monthly and as needed to ensure they are following the plan.

Set family members up with drug assessments, various testing monthly, and treatment.

Set-up individual and parenting therapy sessions for parents and therapy for children.

Ensure all medical needs are continually met by caregiver.

Assist with transport of children or family if barriers exist.

On-call 24 hours a day for families to make contact if problems arise or assistance needed.

Care for children in rotations when no caregiver is found and child have to be cared for by caseworkers.

Create and submit court documents and submit to court and all ad litems.

Supervise parent child visits and intervene if proper skills are not being met.

Sept. 2019- June 2020

Texas Health and Human Services: D.A.D.S.

Rio Grande State Center Direct Support Professional III

Assist those with Intellectual and other disabilities to live as normal a life as they can.

Teach daily living and vocational skills.

Observe persons for signs and symptoms of disease, injury, reactions, or other conditions that may require intervention.

Prevent of manage aggressive behavior of individuals and implement emergency action plans when needed.

Ensure residents are protected from harm or injury due to abuse/neglect, sexual incidents, serious injuries, or other immediate danger and provide care as needed.

Supervise staff of 5-15 Direct Support Professionals

Ensure disciplinary actions are taken when needed with staff.

February 2019-August 2019

ACT: Bank of America

Digital, Check, and ATM/Debit Fraud Senior Customer Associate

Help supervise 8-15 people

Provide assistance in filing claims and complaints.

Maintain 100% quality and customer satisfaction while meeting and exceeding company compliance policies.

Ensure any potential liability to the customers or company are reported through the appropriate channels.

Document and report potential criminals based upon various factors including conversation, financial activity, and analysis.

November 2018-December 2018

Walmart Supercenter

Cap 1 Associate

Restock and Rearrange grocery stock 4am-1pm.

August 2017-November 2017: DISH Network

Customer Service Agent

Answer calls related to DISH programs, accounts, and other issues that come up.

De-escalate callers in order to provide proper services.

Pitch products to customers who do not have certain services or products.

Meet and exceed all required goals and expectations set for the time period.

Sept. 2007-July 2017: Texas Department of Criminal Justice

Hearing Officer

Conduct hearing between Parole Clients and Parole Officers

Conduct fact finding inquiries during hearings.

Respond to inquiries from outside agencies requesting assistance.

Ensure laws are followed according to Texas Code of Criminal Procedures.

Produce Preliminary and Revocation Documents for presentation to Parole Board.

Harlingen, TX

Harlingen, TX

Mineral Wells, TX

Harlingen, TX

Harlingen, TX

Institutional Parole Officer II Edinburg, TX

Conduct a complete criminal background investigation on offenders eligible for parole to include: criminal records searches and collateral contacts with Federal, State, and Local Law Enforcement and Judiciary agencies.

Interview offenders on a one-on-one basis to learn about past criminal behavior, social history, drug/ alcohol use, psychological condition, and additional information for behavioral analysis.

Create case summaries according to State and Board regulations for presentation to governing Parole Board

Correctional Officer Beeville, TX

Provide security and support for the safety of Maximum Security Prison unit and the

Community.

Ensure offenders adhere to rules and regulations set forth by TDCJ and State laws.

Respond to incidents requiring additional staff such as riots and assaults.

Any additional duties assigned by Supervisors.

May 2005-Aug. 2007: International Construction Services

Project Manager Raymondville, TX

Run all aspects of construction projects.

Customer service including meetings with city, county, and state inspectors.

Create and ensure billing and receiving is completed.

Supervise 3-40 employees to ensure safety, accuracy, and customer satisfaction.

Feb. 2005-May 2005: Bahia Mar Resort South Padre Island, TX

Bar Supervisor

Opening and closing inventory, cash control, supervise 2-5 employees.

Customer service.

Oct. 2004-Jan. 2005: Cutting Edge Concepts: Rose Quarter

Location Manager Portland, OR

Opening and closing inventory, cash control, supervise 2-7 employees.

Mar. 2004-Oct. 2004: Elmer’s Pancake and Steakhouse

Supervisor Portland, OR

Prepare front of house and bar/lounge for opening and closing to include: Food and Lottery Till changes and ATM/Lottery Machine bank replacements.

Supervise up to 15 front of house employees, which includes designating duties and phasing out to decrease labor costs.

Defuse issues arising that may involve customers, front or back of house employees and bar personnel.

Sept. 2003-Mar. 2004: Mervyn’s Department Store

Sales Associate Tigard, OR

Customer Service.

Train new team members on company procedures for departments.

Aug. 2002-Aug. 2003: University of Texas Pan American Residence Life

Resident Assistant Edinburg, TX

Train and tutor incoming employees.

Enforce University and State laws, rules, and regulations.

Know and help as needed 75+ residence/students.

Communicate information to residence, parents, and prospective students.

Keep watch of grounds for safety and security of residence and property.

Night Assistant

Same duties as residence Assistant except only on duty 12am-8am.

May 2002-Aug. 2002: Bee Agricultural Company

Office Manager Harlingen, TX

Create spreadsheets for management of customers’ products being received and shipped.

Act as liaison between local company and main headquarters.

Communicate government regulations and products price changes to farmers and other agriculture companies.

Open and close 5-7 days a week and oversee entire facility while Site Manager is away.

Supervise 2-8 employees.

Skills

Knowledge of behaviors and personality assessments.

Self-motivated, justified by over 7 years of working alone with closest supervisor being over 150 miles away.

Proficient in Microsoft Word, Spreadsheet, and Power Point.

Proficient in office equipment use.

CPR, Adult Child and Infant, Certified

References Available Upon Request

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