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Customer Service Manager

Location:
San Antonio, TX
Salary:
14.00
Posted:
January 29, 2024

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Resume:

Stacey Jackson

ad2618@r.postjobfree.com

217-***-****

30+ years of service-related experience in multiple areas, non-profit, management food service, caregiver, and public service. Strong written and verbal skills, project management and presentation skills; ability to create and enforce standards, lead large groups, focus on details, works well as an individual or as part of a team. Able to exhibit leadership, discipline, dedication, and integrity.

Work Experience

Spark The Leadership Foundation - San Antonio, TX, November 2013 to Present

Founder/President

Service Manager who successfully manage 100- 150 workers every day.

Safety Regulations, POS System, Computer, Customer Service, Training, Party Planning, Planning of Menus, arranges work schedules, planning and serving

banquets and special functions, responsible for the general appearance and operation of the dining room and I performed other duties as well!

Excellent Multitasking Planning Menus Culinary Knowledge Special Functions Proven Leader Check, Order, Requisition Management Skills Keep Records of food costs Computer Skills Plan and supervises the general housekeeping and Scheduling & Training sanitation of the kitchen, dining rooms and adjacent areas Make reports, hire, trained

Authorized to work in the US for any employer

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Computed, recorded, and proofread data, records, and reports.

Performed heavy bank reconciliations and cash flow statements, investments.

Challenging motivate students to use education to get out of bad situations in their lives. We give out 4scholarships once a year and do events to raise money to help with going back to school and feeding America.

Serve as caregiver for autistic child, ensuring his comfort and safety by addressing his special needs

Maintain strict routine for mealtimes, tutoring lessons, and naps to reinforce daily schedule

Prepare meals according to dietary restrictions and allergies (gluten free and egg free)

Encourage social development with weekly park and movie trips while balancing emotional comfort

prepared medication, escorted patents to doctor’s appointments.

University Of Illinois - Champaign, IL, November 2006 to April 2014

Service Manager

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Conducted daily shift and weekly departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity, manage 250 students and employees on any given day.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Assigned tasks and oversaw the direction of employee to ensure compliance with food safety procedures and quality control guidelines, developed and maintained exceptional customer service standards.

Optimized profits by controlling food, beverage, and labor costs daily, consistently

maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Performed restaurant walk-through to gauge timeliness and excellent service quality. Carefully prepared weekly payroll to keep up with projected revenue for the week.

Education

Associate of Arts in Culinary Arts and Hospitality Management

Forest Park Community College - St. Louis, MO 2001

High School Diploma in Business Management

High School - S - St. Louis, MO, Skills

• Inventory Management (10+ years)

• Event Planning (3 years)

• Training Staff (10+ years)

• Microsoft & Word Computer Skills (10+ years)

• Ordering, Filling, Payroll (10+ years)

Languages

English - Fluent

Certifications and Licenses

Microsoft Certified Professional

May 2016

Serve Safe

June 2015



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