Stephen O’Shea

Branch/Sales Manager

*** ****** ******

Portland, ME, 04102

413-***-****

ad2615@r.postjobfree.com

Highly skilled operations and sales manager with over 2 years experience in full cycle recruitment, client retention, business to business sales, and strategic planning. Results oriented, decisive leader with strong negotiation skills, a positive attitude, and proven success in my respective fields. Work History

Complete Labor and Staffing, Portland, Maine - Branch Manager June 2022 - PRESENT

● Managed over $500,000 in monthly sales

● Directed daily operations including financial, human resources, marketing, inventory control, and customer relations to generate optimal revenue streams for business

● Assessed employee performance and developed improvement plans

● Identified and capitalized on business opportunity

● Recruited, interviewed, hired and trained new team members

● Gathered and reviewed customer feedback to improve operations

● Met deadlines by proactively managing individual and team tasks Complete Labor and Staffing - Customer Service Representative February 2022 - June 2022

● Supported customer needs by fielding diverse questions about issues such as service, current rates, and upcoming company changes.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern

● Boosted sales revenue by skillfully promoting diverse daily, weekly, and temp-to-hire staffing options

● Maintained customer satisfaction with addressing customer needs and resolving concern with my supervisor

● Answered customer telephone calls in a promptly and appropriate manner

● Recruited staff for a diverse customer base

● Educated customers on the labor market and thoroughly described daily and temp-to-hire labor services to customers Guardrail Solutions - Union Laborer- Team Lead

April 2019 - December 2022

● Use a wide variety of hand and power tools

● Reduce downtime during production by staging and maintaining equipment to reduce unnecessary problems

● General construction including steel repair and installation and basic carpentry

● Responsible for loading necessary material for each individual site the day prior to assignment.

● Trained to mark and line up a jobsite for successful install EDUCATION

University of Massachusetts Dartmouth, Dartmouth Massachusetts

(Charlton College of Business AACSB Accredited) - Bachelor of Business Management & Finance

September 2015 - January 2020

Monson High School, Monson, Massachusetts - High School Diploma September 2011 - June 2015

SKILLS

● Team Leadership

● Sales Driven

● Honest

● Team Building and Motivation

● Relationship Development

● Technology Savvy

● Self-Started

● Strategic Planning

● Growth Development

● Time Management

● Organization

● Excellent Communication

● Sales Closing

● Account Management

● Positive Attitude

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