san antonio, TX, *****, US
April 2013 - February 2014
West Telemarketing Corporation, Customer Service
Placed appointments for repairs and subscriptions
Respond to comments, requests and problems
Explained products and services and prices, and answered questions from customers
Completed a month of call quality/product knowledge training Answering questions, resolving issues, providing customer service, adhering to scripts and recovering past due accounts for assigned clients and programs in accordance with policies, procedures
Completed detailed call logs and reports
Operated within three different computer systems to access customer information and enter notes in file
Maintained successful relationships with service providers, dealers and consumers
November 2014 - January 2016
Transcom, Customer Service Representative
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
February 2018 - January 2019
Stock retail items
Provide customers with assistance
Close down store for end of shift, reopen store for next day Education
Somerset High School, High School in diploma