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Customer Service Representative

San Antonio, TX
January 29, 2024

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gladys garcia

san antonio, TX, *****, US


Work Experience

April 2013 - February 2014

West Telemarketing Corporation, Customer Service


Placed appointments for repairs and subscriptions

Respond to comments, requests and problems

Explained products and services and prices, and answered questions from customers

Completed a month of call quality/product knowledge training Answering questions, resolving issues, providing customer service, adhering to scripts and recovering past due accounts for assigned clients and programs in accordance with policies, procedures

Completed detailed call logs and reports

Operated within three different computer systems to access customer information and enter notes in file

Maintained successful relationships with service providers, dealers and consumers

November 2014 - January 2016

Transcom, Customer Service Representative

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

February 2018 - January 2019

valero, Cashier

Stock retail items

Provide customers with assistance

Close down store for end of shift, reopen store for next day Education


Somerset High School, High School in diploma

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