Jennifer Weintraub

ad2600@r.postjobfree.com 914-***-**** New York, NY

SUMMARY

Seasoned Project Manager with a decade of experience in diverse industries including FinTech and card services. Proven track record of being a successful PMO overseeing workflows across all business units, spearheading engagement trackers, and implementing monitoring processes to track project deliverables. Eagerly seeking a Project Manager role to leverage extensive experience in managing complex projects, enhancing customer experiences, and driving revenue growth.

WORK EXPERIENCE

Wells Fargo New York, NY

Business Execution Consultant May 2023 - Aug 2023

• Managed updates to product controls, policies, and procedures, guaranteeing risk identification and clear communication of product impacts to key stakeholders.

• Held exclusive responsibility for tracking progress roadmaps, monitoring project deliverables and timelines.

• Used project management systems for precise and consistent tracking of project progression. Federal Reserve Bank of Boston Remote

FedNow Project Manager Oct 2021 - Dec 2022

• Managed cross-functional workflows within an Agile environment, facilitating seamless collaboration between managers, product managers, legal, compliance, marketing, and sales teams.

• Developed process flows and wrote procedures for the Federal Reserve Banks to provide safe and efficient instant payment service in real time.

• Developed and managed an engagement tracker to monitor and document interactions with prospective Financial Institutions, aiding the audit process and ensuring complete tracking of all action items.

• Successfully led a philanthropic project as part of a larger campaign, overseeing five workstreams, managing budgets and engagement, ultimately raising approximately $160k American Express New York, NY

Global Premium Card Services Travel Project / Product Senior Manager Oct 2017 - Nov 2020

• Led cross-functional product management / PMO for an array of embedded and fee-based travel, life, and health insurance products, significantly contributing to a $120M revenue boost in 2019.

• Managed the successful introduction of two innovative embedded premium travel insurance products within a nine-month timeline, reaching approximately 12 million premium and preferred members, executed in an agile environment and within budget.

• Improved customer user experience and engagement by crafting customer-centric product marketing copy to align with business requirements, integrating service into new digital platforms, and initiating relevant digital placements, thereby enhancing overall customer appreciation. Global Premium Card Services Project/ Product Manager Mar 2016 - Oct 2017

• Successful PMO who fostered seamless collaboration between Marketing/Product teams and legal and insurance partners to eliminate hurdles and facilitating the successful implementation of timely and relevant marketing campaigns.

• Managed all facets of 8 NAC (No Additional Charge) Insurance and Non-Insurance retail and travel products, serving over 51 million US Card Members across various customer sectors, including Consumer, Corporate, Business, and Pre-Paid.

• Directed a cross-functional project to refresh the NAC products, improving the user experience and benefits coverage - the first comprehensive update since 2010. Developed job aids and implemented numerous trainings on customer-first marketing strategy introducing relevant messaging and securing new marketing channels, which amplified benefit awareness and engagement.

Consumer Products and Servicing, The Centurion Lounge Senior Analyst Aug 2014 - Mar 2016

• Collaboratively established and optimized new marketing channels, resulting in enhanced brand visibility among American Express Card Members and potential clientele.

• Accomplished meticulous budget management, ensuring full budget utilization without overspending.

• Successfully managed complete marketing collateral projects, from inception to implementation, adhering strictly to marketing guidelines and maintaining punctuality.

• Independently overhauled and consistently managed a major company website, improved user experience.

• Coordinated internal and external technology partners to launch a refined check-in tool, streamlining the process in an agile environment and contributing to efficient user acceptance testing. Small Merchant Marketing, Analyst Jul 2012 - Aug 2014

• Orchestrated and implemented various small merchant marketing campaigns, including an educational monthly E-newsletter, a recognition campaign for high-potential merchants, and a multi-touch servicing campaign to bolster Net Promoter Score.

• Oversaw the team's budget end-to-end, guaranteeing successful attainment of year-end financial objectives.

• Enhanced merchant satisfaction and provided value via online educational content and improving merchant visibility.

EDUCATION

University of Rochester

Bachelor of Arts, Economics

Rochester, NY

2012

SKILLS

Microsoft Excel • Microsoft PowerPoint • Microsoft Office • Jira • Website Management • Analytics • Budgeting and Forecasting • Quality Control • Agile Methodologies • Project Planning • Quality Assurance • Knowledge of Project Management Tools and Software • Budgeting and Cost Control • Time Management • Project Planning and Development • Microsoft Project • Communication

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