Amanda Díaz

General manager

I have about ** years in customer service and as a General manager . I've led and successfully mentored groups

up to 30-35 employees. Maintained 90% or higher on corporate visits. Over saw Daily operations of employees

and stores by implicating and following all policy and procedures. Motivated all employees in a positive respectful

constructive manor and showed appreciation for what they do showed in employee retention.

3131 West Hood Ave apt G210

Kennewick Wa 99336

509-***-**** ad25y6@r.postjobfree.com Www.linkedin.com/in/amanda-diaz- ba28242a0

Skills

Operation manager

Team motivation

Hiring practices

Computer proficiency

Training all employees

Customer service

Languages

English

Spanish

Hobbies

Football

Working out

Listening to music

Education

Columbia Basin Apr 2001 - May 2001

GED

Work

Auntie Anne’s/Cinnabon Feb 2014 - May 2023

General / operational Manager

• Over saw 3 sister stores -2 Auntie Anne’s and 1 Cinnabon

• Managed a team of 30 employees

• Hire crew members and complete new hire paperwork

• Train and mentor all employees

• Weekly employee schedules

• Weekly store orders

• Bank deposits drops and store change orders

• Over see operations of stores

• Help customers with any questions and concerns in a timely manner.

• Made sure all employees have the up most best coustmer service . Amanda Díaz

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