HYDIA ALLEN

High Point, NC, *****, ad25vs@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven professional with a strong background in customer service and technical support,

seeking a challenging position in a reputable organization. Offering five years of experience with

inbound and outbound calling while in a call center setting.

PROFESSIONAL EXPERIENCE

Teleperformance

Remote Technical Support Advisor June 2022-Present

¢ Provides remote technical support for iOS and macOS devices, diagnosing and

resolving customer issues.

e¢ Demonstrates strong problem-solving skills to isolate and troubleshoot technical

problems effectively.

Caring hands Incorporation

Receptionist August 2019-June 2022

Well organized receptionist professional adapt to learning new task on a day to day

basis while answering consumer questions and directing inquiries.

SKILL SETS

= Excellence in customer service and resolving billing

accounts/receivable matters.

= Proficient in shipping and receiving operations, warehouse

management,

maintaining inventory accuracy.

= Experience in call center operations, providing exceptional service

and handling customer inquiries effectively.

= Strong expertise in troubleshooting Apple iOS and macOS devices,

offering technical support and resolving issues.

= Proficient in Microsoft Windows, utilizing its functionalities for

various tasks.

EDUCATION

High school Diploma, T. Wingate Andrews

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