Aman Verma

Date of birth: **/**/**** Nationality: Indian Gender: Male Phone number:

+1-970******* (Mobile) Email address: ad25uo@r.postjobfree.com Address: 207 Market Place Lofts, Carbondale,Aspen, 81611, Aspen,Colarado, United States (Home)

01/05/2023 – CURRENT Aspen, United States

FRONT OFFICE AND HOTEL MANAGEMENT TRAINEE (M.D.R.P) THE RITZ-CARLTON CLUB Directing and overseeing reservation, reception, room service and housekeeping activities Supervising security arrangements, and garden and property maintenance Planning and supervising bar, restaurant, function and conference activities. Overseeing the running of a hotel's restaurant and bar. They plan, forecast, execute orders and ensure that provisions are made accurately, on budget and to suffice the needs of the hotel until the next order Observing liquor, gaming, and other laws and regulations Assessing and reviewing customer satisfaction

Complies and analyzes financial information.

Responsible for preparing expected budgets for each project in order to issue checks on time. Monitor and coordinate deliveries of items with suppliers and clearance agents to ensure delivery on time. Ensuring compliance with occupational health and safety regulations. Observing food handling hygiene standards.

May provide guests with local tourism information, and arrange tours and transportation 11/09/2021 – 26/05/2023 Dubai, United Arab Emirates FRONT OFFICE ASSISTANT(DAY/OVERNIGHT ) SAVOY HOTEL Provide support in the day-to-day operations of the Hotel including (Reservation, Reception,Room service and Housekeeping activities)facility bookings, guest services, hospitality, maintenance, kitchen, and bar operations. Anticipate guest needs and build relationships through maintaining constant. Communication, assisting with general inquiries, requesting feedback, and addressing complaints or concerns in a timely and professional manner. Supervising security arrangement and garden in property maintenance are accurately. Information in the 5 Star Booking System and assist with account collection. Provide guest with local tourism information and arrange tours and transportation. 18/06/2018 – 15/02/2020 Cochin, India

FRONT OFFICE TEAM LEADER INTERCONTINENTAL HOTEL GROUP Address the customer concerns and complaints promptly and professionally. Maintaining a high level of contact skills on the phone, email or direct contact to promote the Hotel good selling and communication skills.

Maintaining department inventory according to the occupancy. Maintaining a high standard of communication with all departments so that guest queries/information requests can be handled in an informed and reassuring manner. Handling Reservation, OTA & Completing of additional tasks as directed by the Front Office Manager or in his absence.

To pre assign rooms according to requirements and to maintain smooth operations of the Front Office. Check in and check out guest always in a very polite manner. Entered completed details of all guest details.

Deal with Reservations

Post all transactions to make sure all guest bill is accurate Provide Reports to all the Hotel Departments.

WORK EXPERIENCE

Be aware of all promotions, events that are taking place in order to be able to keep the guest well informed all the times.

08/05/2017 – 10/01/2018 New Delhi, India

GUEST SERVICE ASSOCIATE (RECEPTIONIST) HOLIDAY INN Monitoring the Front Office and the Reservation Operations. Coordinating with finance and other departments for all the front office related queries. Checking for any guest complaints and revert them accordingly. Performing at reception (check in, checkout, and guest handling) and handling cash. Performing the night audit.

Handling concierge & queries related to concierge Check-ins and checkout 15/05/2012 – 12/05/2016 India

BACHELOR IN HOTEL MANAGEMENT AND CATERING OPERATION Jaipur National University, Jaipur

Mother tongue(s): ENGLISH

Video Conferencing (Zoom, Teams, Skype, Webex) - Advanced Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access

Opera PMS, IDS PMS, Micros.

Management Development Readiness Process at The Ritz Carlton Club. Program will provide me with an overview of skill in Leadership,Managing Execution, Building Relationships,Generating talents & Organizational capability and Learning & Applying Professional Expertise. Basic Life Support BLS Training Basic life support and what to do in case of an airway obstruction or choking.

08/06/2014 – 25/10/2014

Industrial Training (HYATT) Worked as an Industrial Trainee in all core department like: Front office, Housekeeping, F&B Service.

EDUCATION AND TRAINING

LANGUAGE SKILLS

DIGITAL SKILLS

ADDITIONAL INFORMATION

SOFTWARE

MANAGEMENT AND LEADERSHIP SKILLS

PROJECTS

Contact this candidate