Tiffany Brown

*** ****** ****** *** ***, Orange Park, FL 32073 904-***-**** ad25tx@r.postjobfree.com

Objective

Highly dedicated and efficient customer service representative with 10+ years of proven knowledge of conflict resolution, customer satisfaction, and customer communication. Aiming to leverage my abilities to successfully fill the available role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.

Education

CERTIFACATION AMERICAN ACADEMY OF COSMETOLOGY

JANUARY 2021- APRIL 2022

· Certificate: School of Cosmetology

Medical ASSISTANT MARCH 2012 ASHWORTH COLLEGE

·Attend: 2010- 2012

·Unweight GPA 3.0

HIGH SCHOOL DIPLOMA December 2009 merry meeting adult edu

·Attend July 2009- December 2009

·Topsham, ME

Skills & Abilities

Communication

Excellent written and verbal communication

Confident, articulate, and professional speaking ability (and experience)

Empathic listener and persuasive speaker

Excellent presentation and negotiation skills

Proficient in all Microsoft offices

Excel Spread Sheets

Medical Terminology

Experience

FULFILLMENT SPECIALIST {REMOTE} KELLY EDUCATION August 2023- present

·Absent Management System

·Eliminate Payroll Errors, Reduce Time Approving Timesheets, Proactively Manage Employee Absences

·Call subs to fill positions, online absence and recordings, cancel assignments

·Compile employee time, production, and payroll data from time sheets and other records.

·Process paperwork for new employees and enter employee information into the payroll system.

·Verify attendance, hours worked, and pay adjustments, and post information onto designated records.

·Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.

·Issue and record adjustments to pay related to previous errors or retroactive increases.

·Keep track of leave time, such as vacation, personal, and sick leave, for employees.

·Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.

CUSTOMER SERVICE REPRESENTATIVE THE HOME DEPOT AUGUST 2022- PRESENT

·Assist customers with online and store purchases

·Establish customer relationships and follow up with customers, if needed

·Processed applications, corrections, payments, endorsements and cancellations

·Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

·Establish customer relationships and follow up with customers, as needed.

·Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage’s, policy changes, transfers, claim submissions, and billing clarification.

·Work with the agent to establish and meet marketing goals.

·Use a customer-focused, needs-based review process to educate customers about insurance options.

·Maintain a strong work ethic with a total commitment to success each and every day in a very team orientated structure

Beauty consultant sally’s beauty supply December 2021– August 2022

·Marketing & selling hair products

·Customer Relation

·Process orders & transactions

·Register customers for promotion products

·Inventory

TECHNICAL SUPPORT REPRESENTATIVE AT&T OCTOBER 2017- SEPTEMBER 2020

·Information Technology

·Asses clients needs and present suitable promoted products.

·Planning and coordinating customer visits.

·Maintaining solid working relationships with new and existing customers by providing excellent after-sales service.

·Attend sales meetings, conference calls and training sessions.

·Provide product and service training so customers are confident with our products.

·Work with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message.

·DSL home Internet/Wi-Fi

·Data Entry

·Microsoft Programs {Excel, Microsoft 365, Word}

·Finance {payments}

·Asses clients needs and present suitable promoted products.

·Planning and coordinating customer visits.

·Maintaining solid working relationships with new and existing customers by providing excellent after-sales service.

·Attend sales meetings, conference calls and training sessions.

·Provide product and service training so customers are confident with our products.

·Work with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message.

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