Tremeka Battle

Senior Account Specialist – DIRECTV Huntsville, AL ad25td@r.postjobfree.com 256-***-****

Authorized to work in the US for any employer

Work Experience

Senior Account Specialist

DIRECTV - Huntsville, AL

January 2019 to Present

Answer inbound call from customers with billing issues, technical issues, or general questions regarding service

Assist customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems

Coordinate with all sales channels for retention efforts on existing customer base

Sell all products and services offered by the Company

Help to collect past due balances or take payments from customers who have been disconnected

Process credit applications and activates service

Maintain appropriate records, prepares required reports, and updates customer accounts

Perform other duties as assigned by management

Office Manager

Smile Center of Huntsville - Huntsville, AL

May 2017 to January 2019

•Primary contact and resource for doctor of the practice

•Review and maintain schedules for productivity

•Treatment planning and coordinating to promote high case acceptance

•Provide work flow direction for auxiliary staff

•Hire, train, and observe performance management and dismissal

•Coordinated Accounts receivables including patient pay and insurance

•Reporting, interpreting and responding to practice metrics to improve office performance •Interact with owner to communicate office needs and success

Custodian

Aramark - Huntsville, AL

October 2013 to November 2017

•Maintain all assigned areas in a clean neat and sanitary manner

•Maintain all assigned areas, and corridors with the correct preventative maintenance procedures

•Assist in enhancing productivity and efficient operations of the department

•Promote an effective interpersonal and interdisciplinary relationships. Demonstrate commitment to professional growth and competence by adherence to component and departmental annual training

•Inspect and utilize judgment in determining which cleaning techniques to follow

•Demonstrate an efficient and safe use of housekeeping equipment and solutions

•Disinfect and sterilize equipment and supplies

•Maintain a clean and orderly environment protect safety and health of others

•Thoroughly uses universal precautions when disposing of trash and bio-hazardous materials

•Thoroughly mop and vacuum floors

•Keep cart properly stocked with equipment and cleaning supplies

•Ensures all chemicals are properly labeled, and all equipment is in good working condition

•Keep utility and storage rooms in clean and orderly condition

•Perform other tasks, as needed and all other related duties

Customer Service

Medco Services - Huntsville, AL

December 2007 to January 2012

•Received, downloaded, and formatted payment reports from several major hospitals

•Posted payment from to patient accounts

•Formatted credit card reports

•Posted credit card payment to accounts

•UUploaded veri-checks (vericheckonline.com)

•printed checks

•Posted check payments to accounts

•Formatted reports using excel

•Sent reports and responded to client concerns using MS Outlook

•Audited accounts

•Posted walk-in payments to patient accounts

•Faxed excel reports to clients

•Calculated deposits

•Delivered daily deposit to the bank

•Filed paperwork and reports

•Performed other duties as assigned

Office Manager

Great Expressions Dental Center - Huntsville, AL

August 2004 to October 2007

•In charge of writing letters to patients and insurance companies to resolve any issue

•Reception

•Sales

•Training

•Filing claims

•Posting payments from patients and insurance companies

•Faxing

•Copying

•Terminating

•Hiring

•Ordering supplies

•Discharging patients

•Taking and developing x-rays

•Collecting fees due at the time of service

•Financial arrangements/agreements

•Limited assisting

•Reports

•Meetings

•Answering and directing calls

•Taking and delivering messages

•Delinquent accounts

•Entering fee schedules from each insurance company

•Presenting and explaining treatment plans

•Troubleshooting and problem solving

•Answered after-hour calls

•Record keeping

•Verified insurance

•End of the month reports

Education

Associate in Business Administration

Virgina College - Huntsville, AL

March 2017 to September 2018

Business Office Specialist

Virginia College - Huntsville, AL October 2016 to March 2017

Skills

•Bookkeeping

•Front Office

•Billing

•Accounts Payable

•Scheduling

•Quickbooks

•Payroll

•Performance Management

•Accounts Receivable

•Recruiting

•Human Resources

•Insurance Verification

•Office Management

•Administrative Experience

•Management

•Financial Report Writing

•Employee Orientation

Certifications and Licenses

Driver's License

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