Shawndrea Jackson

Customer Service

Lebanon, TN *7090

ad25rz@r.postjobfree.com

615-***-****

Authorized to work in the US for any employer

Work Experience

MIT (Manager in Training)

Twice Daily Tri Star Energy - Lebanon, TN

March 2020 to Present

As a MIT I am in the learning stages to become a manager. I am learning the ins and outs of paperwork and also learning how to manage a store such as, maintaining equipment and more. Lead

Pilot Flying J/ Subway - La Vergne, TN

May 2017 to February 2020

Assistant manager- maintaining a safe and productive work environment. I was directly overseeing all orders that were placed, making and putting out weekly work schedules. I also did majority of the hiring. Customer Service

CSA, Ollie's - Nashville, TN

November 2016 to March 2017

Customer facing associate. I was lead cashier. Lead stocker, and lead closer. I was responsible to close out all the cash registers and provide a run down to my manager and responsible for closing the store. Cashier

Wendy's - Nashville, TN

August 2013 to October 2016

• Cashier

• Customer Service

• Prep Line

• Shift Lead

Education

Associate in Medical Assistant

Brightwood College - Nashville, TN

May 2018 to March 2019

High school diploma

Antioch High School

May 2014

Skills

• CUSTOMER SERVICE (2 years)

• RECEPTIONIST (2 years)

• RETAIL SALES (2 years)

• PROBLEM SOLVING (Less than 1 year)

• TELEPHONE (Less than 1 year)

• Sales Experience (Less than 1 year)

• Shift Management

• Phone Etiquette

• Assistant Manager Experience

• Office Administration

• Time Management

• Cash Handling

• Typing

• Communication Skills

• Microsoft Word

• Microsoft Outlook

• Data Entry

• Merchandising

Assessments

Customer Focus & Orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work Style: Reliability — Proficient

January 2020

Tendency to be dependable and come to work

Full results: Proficient

Attention to Detail — Proficient

June 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Filing & Organization — Proficient

September 2020

Arranging and managing information or materials using a set of rules Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

- Customer Service - Ability to Multitask

- Communication - Ability to Work Independently

- Problem Solving -Telephone Manners

- Organized - Learner

- Responsible - Reliable

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