SHANIEDIA CARROLL

**** ******** ** *, ******, CO 80010 H: 720-***-**** Babyscarroll33gmail.com

PROFESSIONAL SUMMARY

Customer service professional dedicated to effective team management and customer satisfaction. Ambitious

Customer Service Manager experienced with managing complex projects and driving productivity

improvement. Management professional effective at building highly-motivated teams, as well as leading

cross-functional teams in a fast-paced environment. Dynamic Customer Service Manager who leads diverse

teams to achieve company goals.

SKILLS

Exceptional interpersonal communication Efficient multi-tasker

Skilled trainer Effective leader

Effective problem solver Employee scheduling

Adherence to high customer service standards Deadline-orientated

Customer-focused Strong verbal communication

Microsoft Outlook, Word and Excel Extremely organized

Inventory control Team leadership

Exceptional telephone etiquette Staff development

Effective workflow management Self-motivated

Trusted key holder POS systems expert

Exceptional communication skills Credit card processing

Proficient in cash management

WORK HISTORY

Personal Caregiver, 05/2013 to Current

Public Partnership of Colorado – Aurora, Colorado

Responded appropriately to the physical, emotional and developmental needs of patients.

Maintained sanitary residents' and program rooms.

Answered patient calls for care and feeding.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular

dystrophy.

Maintained accurate records of patient care, condition, progress and concerns.

Obtained information about clients' medical history, drug history, complaints and allergies.

Maintained a clean, healthy and safe environment.

Obtained household supplies and ran daily errands.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Followed safe lifting techniques and individual resident lifting instructions.

Dispatch, 03/2015 to 10/2015

Freedom Cabs – Denver, CO

Determined customer needs by asking relevant questions and listening actively to the responses.

Fostered a positive work environment by consistently treating all employees and customers with respect

and consideration.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Answered customer telephone calls promptly and in an appropriate manner.

Unloader, 10/2015 to 02/2016

UPS WAREHOUSE – Commerce City, CO

Reported all equipment failures and malfunctions to supervisor.

Divided cargo received by account Number and intended location.

Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.

Loaded and unloaded pieces into boxes for shipment.

Attached identifying tags to containers.

Complied at all times with SOX, USDA, FDA, DOT and U.S. Customs guidelines and regulations.

Adhered to all requirements and regulations for interstate HAZMAT carriers.

Sorted cargo before loading and unloading.

Tagged all inbound merchandise with receiving date.

Cleaned and maintained the warehouse in compliance with OSHA safety standards.

Loader Unloader, 01/2016 to 06/2016

FedEx Ship Center – Denver, CO

Delivered proper material to production lines.

Operated a loader to feed the plant and load trucks.

Immediately communicated any equipment issues to the supervisor.

Checked delivery tickets for special instructions.

Supervisor, 07/2016 to 09/2017

T & A Holdings – Denver, CO

Provided an elevated customer experience to generate loyal clients.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Learned, referenced and applied product knowledge information.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly

and efficiently.

Maintained cleanliness and presentation of stock room and production floor.

Developed reputation as an efficient service provider with high levels of accuracy.

Assistant Customer Service Manager, 10/2017 to Current

Stinkers – Aurora, CO

Cross-trained and backed up other customer service managers.

Solved unresolved customer issues.

Identified individual development needs with appropriate training.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard

goals.

Maintained up-to-date knowledge of product and service changes.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service

goals.

Adhered to all confidentiality requirements at all times.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Trained staff on operating procedures and company services.

Strong leader of customer support staff.

Managed work flow to exceed quality service goals.

Updated customer orders from start to finish in an accurate and timely manner.

EDUCATION

High School Diploma: 2008

Iver C Ranum High School - Denver

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