Tim Belling

Norwalk, CA ***** ad25q7@r.postjobfree.com 562-***-**** Linkedin.com/in/tim-belling-00231019a

Financial Services Professional

Experienced Client Services professional, with a consistent history of working in the investment industry. Skilled in sales, customer retention, and customer service. Outstanding ability to solve problems and manage multiple time-sensitive priorities. Ability to work under pressure with high demands. Capable of research and both identifying and utilizing a variety of resources to gather information. Exceptional customer service skills and committed to upholding the highest professional standards, including maintaining client confidentiality.

Key Accomplishments

Selected as one of eight members of a company-wide special project team working with a third-party vendor to set up profiles and offices for broker-dealers and financial advisors

Selected to be a Service Team Development Champion for the home office

Promoted to Client Service Specialist from Client Service Representative

Reporting & Analytics Mutual Funds/Retirement Accounts (401K, Profit Sharing, 403B, Money Purchase Plans)

Customer Service Cross functional Collaboration Registered Investment A MS Word One Note MS Excel PowerPoint Doris (Database) Sofi (CRM) SalesConnect Database

Professional Experience

Capital Group/American Funds / Irvine, CA

Retirement Plan Services PlanPremier (10/2022- Present)

Customer Support Representative I (4/2021- 9/2022)

Intermediary Service Representative II (6/2020- 3/ 2021)

Client Service Specialist (6/2015- 6/2020)

Fund Representative (10/1997- 6/2015) 10/1997 – Present

Conduct research on service fees and commissions as requested by customers, researching and approving requests for access to client accounts

Verify vision profiles to ensure that only those with appropriate clearance receive access and information

Resolve trade rejects from financial institutions, research rejection reasoning, and provide solutions

Receive incoming calls daily and process financial transactions for broker-dealers and financial advisors

Coach associates with the creation of performance reviews, which include the creation of SMART goals and objectives

Assign new financial advisors from third-party firms to Capital Group profiles to allow them to sell Capital Group funds and open accounts for their clients

Facilitate weekly and monthly meetings with various teams to provide corporate updates, facilitating Sales Connect meetings with registered investment advisors providing presentations on upcoming company projects and initiatives

Analyze and resolve ~ 200 errors per day from third-party brokers, manually updating reported errors as part of the Sales Connect ongoing support team

Maintain extensive knowledge needed to establish retirement plans for trust companies and broker-dealer accounts and process updates for those accounts

Setup, assign sales to branches, move accounts between firms, and process updates (addresses, mergers, firm name changes) for Registered Investment Advisor profiles (RIAs)

Process Bulk Transfer requests for Investment Advisor Reps. (IAR)

Directly handle client/customer inquiries from IARs, conduct research when necessary, and process bulk transfer requests for Investment Advisor Representatives (IAR)

Assign sales to advisor profiles to ensure accurate compensation processing for financial advisors and wholesalers

Research escalated requests for home office dealer firms and financial advisors, including correcting inaccurate financial transactions and address changes that directly affects compensation for the financial advisors and wholesalers

Established Traditional & Roth IRA’s, Simple IRA accounts

Established Required Minimum Distribution & Automatic IRA withdrawals.

Setup Death & Divorce accounts, & processed Death & Divorce distribution requests.

Process reports for Lifetime Expectancy payments & RMD withdrawals.

Respond to emails from Plan Sponsors, Third Party Administrators, Financial Professionals on Retirement Plans. Providing information on compensation research, loan payments, where to find participant forms for various types of requests including share class and fund changes, dealer changes and fee payment authorization forms. Order Financial Reports.

Education Mount San Antonio College

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