Customer Service Relations
Resume:
C O N TACT
**************@*****.***
Westmoreland, TN 37186
phone 615-***-****
email **************@*****.***
address
P R O F E S S I O N A L S U MMARY
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Dedicated professional with proven performance in
management, leadership and communication. Detail-
oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
E D U C ATION
January 1990
Ged in Animal Sciences
Mcgavock High School, Nashville, TN
Completed coursework towards No
Fugazzi Medical College, Nashville, TN
May 1985
French horn teacher in Music in Performance
Blair School of music, Nashville, Tennessee
Extracurricular Activities
Nashville symphony orchestra •
E X P E R I E N C E
August 2022 - February 2023
Cashier/customer Service
Green Beans Coffee
Maintained customer satisfaction with quick and
professional handling of product returns.Developed and managed relationships with customers to
increase customer loyalty.Identified and resolved
discrepancies and errors in customer accounts.Set
up new sales displays each week with fresh
merchandise.Enabled customers to feel welcomed,
important, and appreciated by answering questions
about products sold throughout store.Utilized
various software applications to process customer
orders.Arranged and replenished service desk
displays and merchandise racks to maintain
appearance of store.Answered product questions
using knowledge of sales and store
promotions.Reconciled cash drawer at start and
end of each shift, accounting for errors, and
resolving discrepancies.Encouraged customers to
make additional purchases by highlighting current
deals and keeping lane well-stocked.Worked with
floor team and managers to meet wide range of
customer needs.Processed refunds and exchanges
in accordance with company policy.Checked
personal identifications during alcohol and tobacco sales.Maintained current knowledge of store
promotions and highlighted sales to customers.Met
customer service goals and exceeded customer
expectations.Responded promptly to requests for
assistance, spills and customer inquiries.Redeemed coupons to discount purchases.Monitored self-
checkout systems and provided help in resolving
complex problems.Maintained awareness of
surroundings and secured cash to minimize loss
potential.Learned duties for various positions and provided backup at key times.Maintained accurate
records of customer transactions for reporting
purposes.Kept cash wrap stocked, products faced
and shelving free of misplaced items or
trash.Helped customers navigate applications and
in-store technology to deliver best-in-class
experiences.Handled cash with high accuracy and
took care to check bills for fraud.Lifted up to 35 pounds at once .
•
I N E Z M K I N L AW
March 2000 - August 2022
Secretary
M&m Automotive Services
Composed inter-office correspondence and
provided product and service information to
customers.Offered technical support and
troubleshot issues to enhance office
productivity.Volunteered to help with special
projects of varying degrees of complexity.Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.Answered multi-line
phone system and enthusiastically greeted
callers.Created and updated records and files to
maintain document compliance.Handled daily
scheduling tasks and provided administrative
support for entire department.Surpassed team
goals by partnering with colleagues to implement
best practices and protocols.Managed phone and
email correspondence and handled incoming and
outgoing mail and faxes.Identified and
recommended changes to existing processes to
improve accuracy, efficiency, and quality
service.Updated spreadsheets and databases to
track, analyze, and report on performance and
sales data.Created and maintained detailed
administrative processes and procedures to drive
efficiency and accuracy.Maintained electronic filing
systems and categorized documents.Managed
paper and electronic filing systems by routing
various documents, taking messages and managing
incoming and outgoing mail.Facilitated timely
delivery of special projects to meet organizational and departmental objectives.Managed filing
system, entered data and completed other clerical
tasks.Organized logistics and materials for each
meeting and took detailed notes for later
dissemination to key stakeholders.Liaised between
clients and vendors and maintained effective lines
of communication.Scheduled appointments and
conducted follow-up calls to clients.Established
administrative work procedures to track staff's daily tasks.Screened visitors and issued badges to
maintain safety and security.Assisted coworkers
and staff members with special tasks on daily
basis.Supported company leaders by managing
budgets, scheduling appointments and organizing
itinerary.Built and maintained excellent customer
relationships through timely response to inquiries and going above and beyond to accommodate
unusual requests.Responded to emails and other
correspondence to facilitate communication and
enhance business processes.Maintained office
supplies inventory by checking stock and ordering
•
May 2017 - July 2022
Delivery Driver
DoorDash
February 1997 - December 1999
All Wound up
Waldon Books
new supplies.Continually sought methods for
improving daily operations, communications with
clients, recordkeeping and data entry for increased efficiency.Entered data into system and updated
customer contacts with information to keep records current.
Maintained upbeat, positive attitude in busy,
customer-focused environment.Verified accuracy of
all deliveries against order forms.Documented
mileage, deliveries, pickups, customer issues and
damages.Completed on-time deliveries by choosing
best and most efficient routes.Delivered packages
to customer doorsteps and business
offices.Fostered positive working relationships with regular customers.Communicated with dispatchers
to stay informed of changes to routes and delivery schedules.Completed rush deliveries on tight
timetables to satisfy customer needs.
•
Tracked trends and suggested enhancements to
both challenge and refine company's product
offerings.Managed store employees successfully in
fast-paced environment through proactive
communication and positive feedback.Monitored
daily cash discrepancies, inventory shrinkage and
drive-off.Raised property accuracy and
accountability by creating new automated tracking
method.Mitigated business risks by working closely with staff members and assessing
performance.Assisted with hiring, training and
mentoring new staff members.Trained new
employees on proper protocols and customer
service standards.Maximized sales and minimized
shrinkage through excellent customer service and
adherence to standard practices.Implemented
innovative programs to increase employee loyalty
and reduce turnover.Cultivated and strengthened
lasting client relationships using strong issue
resolution and dynamic communication
skills.Assisted in recruiting, hiring and training of team members.Implemented business strategies,
increasing revenue and effectively targeting new
markets.Recruited, hired, and trained initial
personnel, working to establish key internal
functions and outline scope of positions for new
organization.Launched staff engagement, gender
•
diversity and cultural programs in addition to
robust reporting tool that increased operational
quality.Promoted team collaboration, performance,
and efficiency by fostering healthy environments
focused on mutual success.Tracked employee
attendance and punctuality, addressing repeat
problems quickly to prevent long-term
habits.Supervised guests at front counter,
answering questions regarding products.Reduced
operational risks while organizing data to forecast performance trends.Set effective store schedules
based on forecasted customer levels, individual
employee knowledge, and service
requirements.Upheld and communicated store
programs and standards to employees for optimal
quality, freshness, safety and
cleanliness.Maintained proper product levels and
inventory controls for merchandise and organized
backroom to facilitate effective ordering and stock rotation.Scheduled employees for shifts, taking into account customer traffic and employee
strengths.Reported issues to higher management
with great detail.Managed inventory control, cash
control, and store opening and closing
procedures.Rotated merchandise and displays to
feature new products and promotions.Approved
regular payroll submissions for
employees.Reconciled daily sales transactions to
balance and log day-to-day revenue.Observed each
employee's individual strengths and initiated
mentoring program to improve areas of
weakness.Managed purchasing, sales, marketing
and customer account operations
efficiently.Updated and resolved incidents and
managed accessorial charges objectively while
maximizing profit.Handled problematic customers
and clients to assist lower-level employees and
maintain excellent customer service.Identified and
qualified customer needs and negotiated and
closed profitable projects with high success
rate.Supervised creation of exciting merchandise
displays to catch attention of store
customers.Trained and guided team members to
maintain high productivity and performance
metrics.Completed point of sale opening and
closing procedures.Interacted well with customers
to build connections and nurture relationships.
S K I L L S
• Customer Relationship Management
• Patient Profiles
• Basic Math Functions
• Resolving Discrepancies
• Professional Telephone Etiquette
• Operating Telephones
• Credit and Debt Card Processing
• Corrective Actions
• POS Inventory System Operation
• Advising and Coaching
• Bookkeeping Software
• Microsoft Office
• Transaction Balance Sheets
• Customer Service and Assistance
• Billing and Payment Processing
• Information Updates
• Corporate Policies
• Work Task Prioritization
• Shipment Procedures
• Financial Shortage Analysis
• Account Invoicing
• Conflict Resolution Techniques
• Telephone Reception
• Customer Complaint Resolution
C E R T I F I C ATIONS
• ServSafe
• ABC license
Contact this candidate