C O N TACT

615-***-****

ad25p6@r.postjobfree.com

Westmoreland, TN 37186

phone 615-***-****

email ad25p6@r.postjobfree.com

address

P R O F E S S I O N A L S U MMARY

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.

Dedicated professional with proven performance in

management, leadership and communication. Detail-

oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

E D U C ATION

January 1990

Ged in Animal Sciences

Mcgavock High School, Nashville, TN

Completed coursework towards No

Fugazzi Medical College, Nashville, TN

May 1985

French horn teacher in Music in Performance

Blair School of music, Nashville, Tennessee

Extracurricular Activities

Nashville symphony orchestra •

E X P E R I E N C E

August 2022 - February 2023

Cashier/customer Service

Green Beans Coffee

Maintained customer satisfaction with quick and

professional handling of product returns.Developed and managed relationships with customers to

increase customer loyalty.Identified and resolved

discrepancies and errors in customer accounts.Set

up new sales displays each week with fresh

merchandise.Enabled customers to feel welcomed,

important, and appreciated by answering questions

about products sold throughout store.Utilized

various software applications to process customer

orders.Arranged and replenished service desk

displays and merchandise racks to maintain

appearance of store.Answered product questions

using knowledge of sales and store

promotions.Reconciled cash drawer at start and

end of each shift, accounting for errors, and

resolving discrepancies.Encouraged customers to

make additional purchases by highlighting current

deals and keeping lane well-stocked.Worked with

floor team and managers to meet wide range of

customer needs.Processed refunds and exchanges

in accordance with company policy.Checked

personal identifications during alcohol and tobacco sales.Maintained current knowledge of store

promotions and highlighted sales to customers.Met

customer service goals and exceeded customer

expectations.Responded promptly to requests for

assistance, spills and customer inquiries.Redeemed coupons to discount purchases.Monitored self-

checkout systems and provided help in resolving

complex problems.Maintained awareness of

surroundings and secured cash to minimize loss

potential.Learned duties for various positions and provided backup at key times.Maintained accurate

records of customer transactions for reporting

purposes.Kept cash wrap stocked, products faced

and shelving free of misplaced items or

trash.Helped customers navigate applications and

in-store technology to deliver best-in-class

experiences.Handled cash with high accuracy and

took care to check bills for fraud.Lifted up to 35 pounds at once .

•

I N E Z M K I N L AW

March 2000 - August 2022

Secretary

M&m Automotive Services

Composed inter-office correspondence and

provided product and service information to

customers.Offered technical support and

troubleshot issues to enhance office

productivity.Volunteered to help with special

projects of varying degrees of complexity.Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.Answered multi-line

phone system and enthusiastically greeted

callers.Created and updated records and files to

maintain document compliance.Handled daily

scheduling tasks and provided administrative

support for entire department.Surpassed team

goals by partnering with colleagues to implement

best practices and protocols.Managed phone and

email correspondence and handled incoming and

outgoing mail and faxes.Identified and

recommended changes to existing processes to

improve accuracy, efficiency, and quality

service.Updated spreadsheets and databases to

track, analyze, and report on performance and

sales data.Created and maintained detailed

administrative processes and procedures to drive

efficiency and accuracy.Maintained electronic filing

systems and categorized documents.Managed

paper and electronic filing systems by routing

various documents, taking messages and managing

incoming and outgoing mail.Facilitated timely

delivery of special projects to meet organizational and departmental objectives.Managed filing

system, entered data and completed other clerical

tasks.Organized logistics and materials for each

meeting and took detailed notes for later

dissemination to key stakeholders.Liaised between

clients and vendors and maintained effective lines

of communication.Scheduled appointments and

conducted follow-up calls to clients.Established

administrative work procedures to track staff's daily tasks.Screened visitors and issued badges to

maintain safety and security.Assisted coworkers

and staff members with special tasks on daily

basis.Supported company leaders by managing

budgets, scheduling appointments and organizing

itinerary.Built and maintained excellent customer

relationships through timely response to inquiries and going above and beyond to accommodate

unusual requests.Responded to emails and other

correspondence to facilitate communication and

enhance business processes.Maintained office

supplies inventory by checking stock and ordering

•

May 2017 - July 2022

Delivery Driver

DoorDash

February 1997 - December 1999

All Wound up

Waldon Books

new supplies.Continually sought methods for

improving daily operations, communications with

clients, recordkeeping and data entry for increased efficiency.Entered data into system and updated

customer contacts with information to keep records current.

Maintained upbeat, positive attitude in busy,

customer-focused environment.Verified accuracy of

all deliveries against order forms.Documented

mileage, deliveries, pickups, customer issues and

damages.Completed on-time deliveries by choosing

best and most efficient routes.Delivered packages

to customer doorsteps and business

offices.Fostered positive working relationships with regular customers.Communicated with dispatchers

to stay informed of changes to routes and delivery schedules.Completed rush deliveries on tight

timetables to satisfy customer needs.

•

Tracked trends and suggested enhancements to

both challenge and refine company's product

offerings.Managed store employees successfully in

fast-paced environment through proactive

communication and positive feedback.Monitored

daily cash discrepancies, inventory shrinkage and

drive-off.Raised property accuracy and

accountability by creating new automated tracking

method.Mitigated business risks by working closely with staff members and assessing

performance.Assisted with hiring, training and

mentoring new staff members.Trained new

employees on proper protocols and customer

service standards.Maximized sales and minimized

shrinkage through excellent customer service and

adherence to standard practices.Implemented

innovative programs to increase employee loyalty

and reduce turnover.Cultivated and strengthened

lasting client relationships using strong issue

resolution and dynamic communication

skills.Assisted in recruiting, hiring and training of team members.Implemented business strategies,

increasing revenue and effectively targeting new

markets.Recruited, hired, and trained initial

personnel, working to establish key internal

functions and outline scope of positions for new

organization.Launched staff engagement, gender

•

diversity and cultural programs in addition to

robust reporting tool that increased operational

quality.Promoted team collaboration, performance,

and efficiency by fostering healthy environments

focused on mutual success.Tracked employee

attendance and punctuality, addressing repeat

problems quickly to prevent long-term

habits.Supervised guests at front counter,

answering questions regarding products.Reduced

operational risks while organizing data to forecast performance trends.Set effective store schedules

based on forecasted customer levels, individual

employee knowledge, and service

requirements.Upheld and communicated store

programs and standards to employees for optimal

quality, freshness, safety and

cleanliness.Maintained proper product levels and

inventory controls for merchandise and organized

backroom to facilitate effective ordering and stock rotation.Scheduled employees for shifts, taking into account customer traffic and employee

strengths.Reported issues to higher management

with great detail.Managed inventory control, cash

control, and store opening and closing

procedures.Rotated merchandise and displays to

feature new products and promotions.Approved

regular payroll submissions for

employees.Reconciled daily sales transactions to

balance and log day-to-day revenue.Observed each

employee's individual strengths and initiated

mentoring program to improve areas of

weakness.Managed purchasing, sales, marketing

and customer account operations

efficiently.Updated and resolved incidents and

managed accessorial charges objectively while

maximizing profit.Handled problematic customers

and clients to assist lower-level employees and

maintain excellent customer service.Identified and

qualified customer needs and negotiated and

closed profitable projects with high success

rate.Supervised creation of exciting merchandise

displays to catch attention of store

customers.Trained and guided team members to

maintain high productivity and performance

metrics.Completed point of sale opening and

closing procedures.Interacted well with customers

to build connections and nurture relationships.

S K I L L S

• Customer Relationship Management

• Patient Profiles

• Basic Math Functions

• Resolving Discrepancies

• Professional Telephone Etiquette

• Operating Telephones

• Credit and Debt Card Processing

• Corrective Actions

• POS Inventory System Operation

• Advising and Coaching

• Bookkeeping Software

• Microsoft Office

• Transaction Balance Sheets

• Customer Service and Assistance

• Billing and Payment Processing

• Information Updates

• Corporate Policies

• Work Task Prioritization

• Shipment Procedures

• Financial Shortage Analysis

• Account Invoicing

• Conflict Resolution Techniques

• Telephone Reception

• Customer Complaint Resolution

C E R T I F I C ATIONS

• ServSafe

• ABC license

Contact this candidate