Customer Service 10 14

Hello

I’m LESLIE C. GARVIN

**** ******* **** #*

Baltimore, MD 21206

(410) 805 - 3978

ad25p5@r.postjobfree.com

Experience

CSL Plasma

*-**- *******- ****** **********

CSL Plasma

**/**-*/** -*****otomist Group Lead

ACCU Reference Medical Lab 10/14-11/2020

Duties include daily blood draws and office management American Red Cross 4/04- 10/14

OPERATION SERVICE MANAGER 10/08-10/14

Duties include ensuring compliance with all CFR, Blood Services Directives, Blood Services Letters, Local Operating Procedures, Exposure Control Plans, as well as all Red Cross philosophies, structures, policies, and procedures. Providing excellent customer service, and and maintaining professional and pleasant behavior with both internal and external customers at all times. Supervising all aspects of blood collection operations to ensure appropriate staffing, a smooth efficient process, proper donor care, and collection of safe blood units. Duties also include assisting in the hiring training, evaluation, and discipline of staff to ensure a well qualified team capable of enhancing operational success.

COLLECTION CHARGE STAFF 7/05-10/08

COLLECTION PRECEPTOR 12/04-7/05

2

COLLECTION TECHNICIAN 4/04-12/04

Medical Personnel Temporary Services 8/01-9/04

Duties included providing temporary help in different Medical capacities to various locations.

Podiatry Associates 9/01-9/03

Duties included assisting patients immediately

following treatment by the doctor, assisting the

Podiatrist in minor surgeries, making appointment

reminder calls to patients.

Concentra Managed Care 4/97-5/01

CHARGE DATA ENTRY/CHECK OUT CLERK 4/99-5/01

Duties included checking patients out of the clinic upon completion of their visit, entering daily

clinic charges, and tracking daily missed appointments. CERTIFIED MEDICAL ASSISTANT 4/97-4/99

Duties included direct patient care such as

venipuncture, vital signs, EKG’s, suture removal,

Morgan lens placement, assisting in minor surgeries, treatment of various infections, and more

3

Education

Mercy High School, Baltimore, Maryland 1989

Medix School, Towson, Maryland 1997

Medical Assisting Program

Clinical skills included, vital signs, EKG’s, venipuncture, injections, dosage calculations, pharmacology, medication administration, urinalysis, culture techniques, assisting in minor surgeries and examinations. Administrative skills included law and ethics, medical terminology, billing and collections, accounts payable/receivable, computerized billing, medical transcription, typing(45wpm)

Awards

Various customer service recognitions throughout my career.

Contact this candidate